AT&T

I have had consistently great experiences since switching to AT&T, and always great service at this store.
Today, I took in the phone I had previously used for a former employer. I wanted to add it to my existing account with a new number. Noor was so patient with me — he searched endlessly until he found a phone number my old brain can memorize.
Too often, I feel like there’s not a human element in the relationship. This is a hard job but Noor shows what a great job AT&T does in recruiting and training young professionals. As a result, I added insurance to these devices.
Thank you, Noor!

Terrible customer service not understanding what customers need and spend more time down mall talking. I was trying to walk into the store and associate would’nt move out of the way so I could get into the store

Such a great experience working with Leonard, as well as the manager, Andrew. I switched from Verizon Wireless and figured it would be such a headache but they made it a very smooth process. Good idea to make an appointment to shorten your wait time, especially if it is a weekend. Would definitely recommend this location!

Really bad experience at the store. We went there to get some questions answered and the staff behaved as if we were animals who had just gotten out of a zoo and that we had no clue what we were talking about. They didn’t let us walk all the way to the store before turning us away. Very rude staff!

Their employees are lazy, have no manners, and don’t care about getting their customer the best benefits. Highly do not recommend this AT&T, Fairfax location is better and care about keeping their customers. I’ve been with at&t for almost 11 years now and never seen a store so careless

A truly horrible, awful, no-​good experience… take my word for it and go to a different location — my recommendation is the AT&T authorized retailer in the kingstowne. We walked in on a Friday evening (they’re open until 9 pm) and we find a crowd of customers hovering near the door. There are two employees helping two different customers. I looked for a place to sign in and there was none. After a few moments, a third employee entered the store from the back. He immediately went behind the cash register and sat down and started texting/​typing on a cell phone. After about five minutes, I said, «Excuse me, could you help us?» and he said he could NOT help anyone because he was the manager and his job was to sign people in. Um, he had not signed in any of the numerous customers that were milling about? I said, «Are you sure you can’t help us, I just have a quick question about upgrading my iPhone.» And he said «no» and went back to his phone. His name was Andrew. I waited for 20 minutes and then we were finally approached by one of the two other employees, who was unable to answer my question. So we left.

Horrific customer service at this location. They’re phone lines are always ‘busy’, and once you go to the store, the employees barely even greet you, which forces the customer to initiate them. I love AT&T, the only thing that has disappointed me in the years that I’ve had a contract are the multiple experiences at this store.

Edgard was extremely helpful! He’d make sure if we had any questions and was more than willing to answer them. He provided all the assistance I needed that other stores would not. Changing my phone number and also getting a new phone was easy. I highly recommend to come here.

Just called and asked for a suggestion between note 4 or iPhone 6 plus. Immediately put me on hold for over 15 minutes… I had to give up. Terrible!

Not very helpful and rude. If you want good customer service with knowledgeable reps, go to the one in Kingstown. I had questions regarding my monthly plan and upgrade options and they told me I couldn’t do anything because I was still under contract. The other location explained everything and saved me a lot of money in the process. It was an expensive lesson so save yourself time and money and visit the Kingstown location… it’s not too far away and worth the trip.

Have used this store for 10 yrs. great sales reps. This review is for Xmas upgrade to iPhone 6s. Stopped by after work and got a free minute or 10 with Edgard– who explained all new plans/​costs. Made an appt for later in the week after deciding on new plan with my spouse. Cari was my sales rep for the appt. one phone was avail at store, one was ordered. She walked me thru the transfer and setup and ordered the other phone. Data plan saved us $ 30 /​month over old plan. Excellent advice/​recommendations. Making an appt is the key!

Worst Customer Service, no help trying to find a phone and horrible options unless you are a new customer. I’m going to be cancelling my ATT contract after 10years of being with them because I’m tired of the horrible service and useless upgrade system.

I started going to this location recently. What makes this at&t store different from other locations is their staff. They’re friendly and also very helpful. I’ve walked out of this store pleased on many occasions. They work with you to get the best deal which is very unlikely at other at&t stores!

At one time this was a good location but the times have changed! First of all it is still open. It is not in Springfield Mall. However, I plan never to step foot in this location again even though it is only miniutes from my home. Twice in the past two months I have felt like I was being railroaded into a purchase I did not need or want. Courtesy is nonexistent, either in person or by phone. I would not recommend this location to anyone.

One of the best AT&T stores I’ve been to. Very clean and quick service. I will recommend my friends and family

holy crap i have been waiting here for over 30 min now, i just need an upgrade. get rid of your lazy workers and hire new ones

My mom lost her phones twice within a year and I came to this AT&T location both times to get a new phone and activated an old phone. The first time I came it, the store was busy so I had to wait a bit, but I was helped right away the second time. Both times, the employees that I assisted me were very courteous and helpful.

Good knowledgeable service, pretty prompt too!

So, I decided to let my iPhone go for a swim this weekend, and the poor baby — well, she has yet to recover.
Faced with this most unfortunate situation, hubs and I went to the at&t store to see what might be possible, as far as upgrades. The store was very busy (like they always are) and there was construction tarps all over the place, complete with a sign that read, «Due to construction, we will close at 8:30 PM.»
Quick glance at the clock… it was 8:03…fingers crossed they’d get to us in time.
After about 20 minutes, we were assisted — the clerk was friendly enough, but he was straight-​edged and explained that I wasn’t eligible for upgrade pricing — but could pay ‘early upgrade’ which is $ 200 off retail prices — sounds good until you hear $ 499 is retail for the iPhone 3GS… yup, no thanks.
We ended up upgrading hubs iPhone to the iPhone 4 (he was planning on doing this anyway, for the most part) and then passing on his current phone to me.
Thankfully, the phone was in stock and we were done in about 15 minutes.
So, yes, it’s a decent enough at&t store — maybe after construction they’ll be bigger and have a bigger staff, as it’s never that fun to wait — it seems like a majority of the customers were unfamiliar with the idea of having a cellphone period, and were being (patiently) assisted by the employees, explaining to them how to set up voicemail and other (what I perceive to be) rudimentary technological knowledge.

Crowded but the sales lady took care of me quickly and we had a few good laughs while I bought a new phone for my son. I hate the paperwork associated with getting the rebate. Why can’t AT&T simply
discount the phone. I know they’re hoping we won’t jump through the hoops to save the $ 50, but I am jumping.