3 Generations Painting

For the most part, the job started out well and as expected. Our house was empty as we had just purchased it, making things easier. We asked Brad, the person who gave us our initial estimate, if we could delay the painting of the kitchen, dining room and two bedrooms so we could finalize our paint color selection. He agreed and we assured him we would make that decision rather quickly.
The quality of the closet, ceiling and painting in the hallways, living room and main bedroom overall was good. The paint job for the exterior of the door however was sloppy with noticeable paint on most of the window panes. When we pointed that out to Brad, he rather gruffly dismissed us and said ‘that’s how painting is done’ to prevent future chipping. (This statement was roundly dismissed by another painter we contacted afterwards). The crew also did not paint the sidelights and when we pointed that out, with a very unprofessional attitude, said that the crew would ‘eat’ the cost of doing it when they finished the job.
We paid (in cash) for the work that was done in ‘phase 1.’ We thought the amount we paid for this first phase was in excess of the percentage of the job completed, but we paid it since he assured us that the remainder of the job as detailed in the estimate would be covered by the final payment.
One week later, after deciding on our paint colors, we tried to contact Brad but after an initial text indicating he would get back in touch with the dates for finishing the job, he never did. Despite multiple phone calls and text messages over nearly three weeks, he did not get back in touch and essentially abandoned the job and his commitment to complete it. In the end, with the help of family members, we finished the job ourselves. What was particularly frustrating and disappointing about this experience is that we were unable to unpack our belongings in multiple rooms of the house, making it particularly challenging (and a health issue) for our family situation.
In the end, this is more a reflection of the unprofessionalism of Brad and the company than the crew who actually did the painting.

We had our house painted 4 years ago for 11,000.we were told it would last ¹⁰⁄₁₅ years. It is already starting to crack and peal off all around the house. Contacted Brad a few weeks ago we set up an appointment for 8am on a Saturday he never showed, did not call and I called him several times to set what happened. No return calls
I would not recommend them.