Value City Furniture

We have bought a lot of our furniture at vcf over the years and have never really had trouble with them until this last time. We purchased two mattresses, a box spring, a couch, and a swivel chair. The customer service was great. But when checking out we were supposed to get $ 250 taken off which did not happen. So we had to return to have that removed. On the day the furniture was scheduled to be delivered they were also supposed to take our old mattresses. (Because we paid extra for that) well when the delivery men arrived they had the wrong color couch and said they couldn’t take our old mattresses because it wasn’t in their notes to do so and apparently vcf was supposed to give us plastic which they did not. So we were left with our new mattresses and old ones and one chair. We had to wait a week for the correct couch to come and for them to take the old mattress. And we called multiple times within that week to make sure that the delivery people would bring the plastic because vcf had not given us any. And they confirmed on the day the correct couch arrived, they of course wouldn’t take the mattress because it again was not in their notes and they did not have plastic for it. The whole reason we paid extra to have the mattresses removed is because I’m pregnant and it’s hard for me to move big objects like that. But I’ve already had to carry it down the steps and will now have to wrap it myself as well. I’ve also had to take two days off from work to stay home for them to bring the correct furniture. Just ridiculous.

I had a great experience at this Value City Furniture. The sales rep told me about the price-​lock program and when my item was ready to be delivered the delivery guys were prompt and professional. They even deliver at 7am. Everyone was extremely nice and informative. I’ll definitely be back!

not a fan of the «used car» sales tactics. we did find a sectional here after THREE YEARS of searching… its a wifey thing…
we buy contemporary furniture here somewhat regularly for our event production company.

Recently picked up a couch at this location. I did not step inside this store so this review only covers the rear customer pickup area. There were some nice comfy couches and not much else. There was no one at the service window so we had to tap the bell. The guy promptly took our invoice and brought out the couch and confirmed that we had the right item. We were surprised when we finally got home as the color was a few shades darker than the one we saw in the other Value City location, but it actually looks better, so everything’s cool.
I have in the past been inside this location, and agree with Caroline’s assessment that the entrance is awkward and a very long hallway. Oh well, the prices are really reasonable and the quality is fine.

I recently bought a couch (Sofa Bed) from them at this location. The quality is alright, its contemporary Grey ultra suede and they delivered on time as scheduled. What I didnt like is what one reviewer stated the sales people are like stalkers. If I tell you I dont need any help, leave me alone and let me see the merchandise. Don’t follow me all over the store. It just made me want to leave. I was looking for some other things but decided to pass.

It is uncomfortably hot in this store. It was night time and I was STEAMING in there. I know you have lots of track lighting around the store but fix the AC or something. I shouldn’t be sweating sitting on sofas and bar stools. All I wanted to do was get out of there. PLUS the sales people are like stalkers. You say you’re just looking and they obviously are competing for customers so they follow you and stare you down from the top of the aisle. They aren’t very friendly.
We left without a new sofa.

This review isn’t necessarily an opinion on the quality of furniture from Value City Furniture. I do not have any furniture from here, but I do know some people who have been pleased with their furniture purchased here. This review is about the shopping experience at this particular location.
This particular location is busted. I really can’t think of a better term for it.
The entrance is awkward, to say the very least. It’s like a really long hallway, leading to the store, but still with furniture displays… miniature (?) furniture displays. It’s so weird. It’s just weird.
The aesthetics of the furniture is fine. They had traditional styles, modern styles and some «celebrity-​designed» lines like the LeBron James childrens’ bedroom furniture. Again, I cannot comment on the quality, but my guess is that it’s somewhere along the lower end. Maybe the furniture is a step above IKEA. Still veneered high density particle board, but at least it’s assembled.
Possibly the weirdest part, even weirder than the long hallway entrance was a current sales promotion: Buy a Gucci throw (tiny monogram), get a free Gucci pillow. **Calling all the marketing gurus for an advanced study in brand dilution** I’ve done a little Googling and the results turned some up some hits from ebay, amazon and DSW. I’m not sure if Schottenstein Stores, Inc. has any affiliation with DSW. But nonetheless, a completely strange item. I’m not insinuating that this throw wasn’t a genuine article, the whole thing just sort of boggled my mind a little bit.
In sum, I am not sure why I came here. I am not sure why I continued to browse the entire store. I am not sure why they have Gucci pillows and throws. I am not sure if you would want to get furniture here. If you’re looking for a really strange activity and some free «entertainment» this might just be your ticket.