Haverty’s

I have bought most of my furniture from other Haverty’s in the past and have always had a good experienced, but I was disappointed with my experience at this Haverty’s. I custom-​ordered a chair and three matching throw pillows to go along with the couch I already bought from Haverty’s years ago. Because the material was custom, I was advised it would take 8 – 12 weeks. At 13 weeks I had yet to hear anything so I stopped by to see where my chair was. They advised me it wasn’t due in for another two weeks because that was the date my salesperson had put on the order. Three weeks later I still hadn’t heard anything, so I called again. I turned out my chair had arrived a week earlier but no one had bothered to call to let me know.
When I finally received my items, there was an issue with both the chair and one of the pillows. The material on the chair had been stapled on at the bottom in such a way that staples were sticking out the side of the chair. The throw pillow had the material attached wrong around the edges and didn’t match the other two. It looked like they had ran out of the material halfway around and had tried to cover it up using a piece of material that was in the opposite orientation.
In the end, I did get the issues resolved, but was advised replacements would still take 8 – 12 weeks, which means I’m looking for at least six months to get the items I ordered. Very disappointing.
Overall, I’m very upset with the overall lack of communication from my salesperson and with the quality of my custom-​ordered furniture, which appears to have serious quality control issues. I still like Haverty’s as a brand, but don’t recommend this particular store or ordering furniture with custom material.

Nice furniture … if they’d deliver it. After waiting over a month, delivery day arrived. They were told to call before coming over, but never did. Got an email said they missed us on the delivery. I called the dispatcher, I was told the driver tried to call. This was the first lie, as my phone never rang. I checked Caller ID, and it showed nothing.
Dispatcher said they’d come back by 5:15. At 5:16, I called dispatcher, and was told they were on their way. This was lie #2. I called at 6:30, and was told the driver took the furniture back to the warehouse, and went home. Nice.
I called again and asked for a supervisor this time. She said she’d look into it and get back to me. I gave her my personal number to call me. I asked for a price adjustment or some other compensation for the lies.
Three days later, I get an email to confirm delivery today (6÷30÷15). No phone call from Haverty’s, so that was lie #3.
They must have more customers than they need. Totally dysfunctional. I’d give zero stars, if that was an option. Once they have your money on the sale and it hits their bottom line, executing on their promises doesn’t matter to them.
And to show their disdain for their customers, when I filed this same report with them in the survey they asked me to complete, I got this message …
«We apologize for the inconvenience caused. Havertys strives daily to make our customer’s experience second to none, in your case we failed and we are sincerely sorry. If you need further assistance, please contact us at 888−428−3789.»
I can feel their sincerity … as they want ME to call THEM if I need further assistance. Most companies who receive negative feedback get on the phone to call their customer.
Nothing they have is so special that it’s worth dealing with them again. I’ve purchased several items from them over the years, but no more. Who can take the chance of needing 2 days off of work for a delivery?

I purchased a king size beautiful ornate brown bed, along with a few accessories 2 rugs and some lovely rustic style horse picture frames. Love Havertys great quality furniture. Will be going back for my dining set real soon. After I get my balance down. Lol. Customer service was wonderful. Everyone is so nice. I will say that they are a little more expensive than the other furniture stores in the Tri-​County area, however their furniture is one-​of-​a-​kind. Very unique pieces. People ask me all the time where did I purchase my king size bed. If it was somewhere from Value City or Ashleys I’m pretty sure people would know.
I don’t like everything that someone else has, that’s the reason why I love Havertys. Will go back to Havertys to decorate every room in my home. Also they have marked down items in the back of the store that are sooooo reasonbly priced marked down clearance. That’s where I purchased my 2 rugs. Fabulous store.

Haverty’s was an impulse stop, an unexpected detour as we drove from either Furntiure Fair or Value City Furniture (I can’t remember which) to Ashley Furniture. And I’m very happy we stopped, because I realized that my wife and I had been looking for a new dining room set in all the wrong places!
Walking in, we already liked Haverty’s more than the other stores we had looked at that day. Maybe it’s just that we were looking for more contemporary furniture, but the pieces that we saw walking in immediately gave us hope that this wouldn’t be a waste of time. We were greeted at the door by Ryan, who directed us to the dining room sets and told us he would check in with us occasionally. He struck a great balance between not hovering over us, and yet checking in frequently enough that we didn’t have to wait long if we had a question.
On average, the prices were a little higher compared to the sets at the stores we had previously visited. On average, we also liked the dining room sets at Haverty’s much more. In fact, if you only compare the sets that we liked at Haverty’s to the sets that we liked at those other, «value» stores, the sets at Haverty’s were actually 30−50% *cheaper*!
Right away, we found a pair of similar dining sets that we loved. The hardest part was trying to choose between the two tables: the rectangular, traditional-​height table or its cool, square, countertop-​height cousin. And this is where we learned about an awesome feature of Haverty’s. Ryan told us that if we called the store within 3 days of receiving our dining set, they would exchange it (at no charge!) for the other set that we liked. So instead of agonizing over a decision at the store, trying to imagine how the two sets would look in our home, we could actually put one of the sets in our home and then decide!
We opted to get the normal-​height table, as it looked better with six dining chairs around it. Plus, we can keep folding chairs in our closet for those occasions when we need to seat more than six.
Delivery was a standard $ 99, though Ryan was able to «save» us an additional $ 150 off our order total after talking to his manager. Normally I don’t like those «let me talk to my manager» kind of savings, since they remind me of car dealerships, but since I was already happy with the initial price this was just a nice bonus. It was Saturday afternoon, and we were able to schedule delivery for the upcoming Wednesday. They called us on Monday with our four-​hour delivery window, and on Tuesday they narrowed that window to two hours. Haverty’s even sent us a link to a web page where we would track our delivery truck on delivery day.
I didn’t expect to write so much about a furniture store, but I can’t think of an aspect of our Haverty’s experience that wasn’t positive. The next time we need to buy nice furniture, I know where we will look first.

I have been furniture shopping for months and I can’t decided what to get, but when I went into this store I swear I wanted everything! The customer service was out of this world. I was greeted as soon as I came in the store and I told them that I wanted to look around. A little later I was checked in on and told them what I was looking for and the salesman lead me and my husband around and showed everything that could imagine. I loved it! They were so friendly. I didn’t buy anything that day because I am waiting until I move hopefully late this summer, he gave me so much information about all the things that I liked. I am going to buy from here for sure! Yes, some of the items were priced high, but to me I am willing to spend that money on a quality product and this was just that. We were sitting and laying on everything. We enjoyed ourselves! Can’t wait to go back and make a purchase.

So my sister decided that she was in need of a way to display her huge purse collection in her room, as her closet is getting too full to hold them all.
We went to Haverty’s in Tri-​County to look at armories, shelving units, and basically anything else that might be made into a purse display holder.
We found exactly what we were looking for with the help of a friendly sales lady who took us directly to the Bella Collection in the back of the store. There, we found a leaning shelving unit that fit the purse storage need perfectly.
My sister thought it might be too big so we didn’t buy it on that day but the sales lady was more than happy to print us the exact dimensions and to write down the prices of every piece in the collection (the leaning shelves were $ 199 but looked more expensive), in case my sister decided she needed additional furniture.
Before we left the store the sales lady took us back to the Clearance room which is only supposed to be open on days of big sales. She told us that there was a big sale coming up and let us back into the sale room secretly so we could check out what items were going to be discounted. We found a cool palm-​tree lamp that we called our mom about and I think she went back and got it on the first day of the sale.