AutoNation Chrysler Dodge Jeep Ram Spring

Purchased a Ram 1500 from AutoNation in Spring. Excellent experience! Leo Calderon was extremely responsive over email and worked hard with me to get the deal that I wanted. I was in and out to purchase the truck in 45 minutes.

I went to look for a 2015 used charger and the salesman (Benjamin) seemed to be really helpful but kept pushing a new charger with features I really didn’t need, after all day of going back and forth and telling him I was financing through my credit union he was against it but delt with it since that’s is how I was leaving with the car even though it had a few dings around the car, over the next 2days my credit union and Benjamin were going back and forth about what they priced the car at, so ultimately I obviously sided with my credit union and decided to take the car back. Benjamin had his sales manager talk to me to tell me that they couldn’t bring the price any lower, which was fine because I was returning the car, Benjamin leaves and comes back with a new price saying he used a «discount» which I declined and needless to say he became upset and started treating me VERY rudely, then when we went to inspect the car, he tried blaming all the minor scratches and dings that it had on me after knowing selling me that vehicle. I won’t be returning to this dealership and I will strongly recommend anyone to look at any other dealership than this one, with their «dealership fees», they have left a bad taste in my mouth with I hear the name AutoNation

Customer service is good, until you buy a vechile then it’s all down hill from there. Bought a car back in October, and I was told the headsets for the DVD player would be ordered since they could not find them at the time of the sale. Well, after 4 months, no headsets, and several visits and calls to my salesmen, I finally ask to speak with manager. I was put in touch with the sales manager Gonzalo Krosnyak. I told him what my situation is and that I just want to know when we can get our headsets. He had the nerve to ask my «if you bought the car in Oct why are you just now saying something». I had to explain to him again that I have been up there several times and have made several phone calls since Oct and nothing has been resolved. I finally asked why the salesmen would lie about ordering them every time I spoke with him. This is when Gonzalo became very rude to me, to the point that I will never go back there to buy a car and will be calling the corporate office on Monday to try and finally get this resolved.

I don’t know where to start. The unfriendly service advisors or the broken coffee pot in the waiting area? I met six people at the dealership and no one even smiled. It’s called customer service people! I would never deal with this place if it weren’t so close to my home. This place has to be a blemish for the Autonation empire. Did I mention you have to book a service appointment 10 days in advance?

Alright, I can admit when I messed up – I found the charging cable that I thought was stolen in between the seats. That still means someone must have unplugged it, but that may have been when they were detailing the car, I’m not sure. In any event, no stealing occurred.
But I still would have liked a better response and some follow up when I made my call reporting the missing cable. Still, based on this, I can now say I would comfortably return for service.

I went to Auto Nation to buy a new Dodge Ram. My visit was a brief 30 min on my first visit because I had other plans that day. The salesman took my name and email address, and followed up the next day with an email showing me 3 vehicles given the criteria I told him. The next day, my family and I came and I asked to look at one of the three vehicles he showed me in the email. The truck was pulled around. The entire time I kept telling the salesman I like the truck but I really want to see more options. I don’t want to feel like I left anything on the table. The salesman brought out two vehicles which were completely to my distaste, and didn’t seem in the same league. I wasn’t happy. I got frustrated and impatient and decided that the original one that I looked at was the one I wanted. I don’t like the car shopping game! So we start to talking. He pitches an astronomical APR rate which makes the truck note $ 100 less per month than my wife’s luxury Infiniti… um no! I balked. He said the numbers are just based on avg. hadn’t run my credit yet. There was no way I was going to pay what my wife pays or I would go get what she has. He ran some new numbers which were doable but still high. Once I finally agreed I could work with what he was pitching he let slip that dodge has gone from 100K mile warranty to 60K mile warranty across the board for the 2016’s. The 2015’s carry a 100K mile warranty. So I have a delima, I could pay less for a 2015 and get more warranty coverage or I could get a 2016. I am tired of always selling myself short so I bite the bullet and go for the 2016, and purchase a 125K mile extended warranty. Ok so I go into financing and the lady was great. Got my APR a little lower than I had expected got dent protection, window protection, and gap insurance and 4 years maintenance! Ok I paid a little extra for everything but the 4 years maintenance, but not too much. I drove the truck off the lot. I was EXTATIC!
Part II «check engine»
Next day drove truck to auto nation to have truck detailed. Took forever. Had all my family with me, not by choice. My 3 kids all under 11 behaved ok for most part. Truck was ready after about 2 hours. Drove truck towards Conroe and all the sudden the truck started braking in the middle of holiday traffic! It got worse and worse over the next mile and then the check engine light came on! So there is severe weather in the area this day, there are tornado’s, it’s raining hard, and my world is falling apart. I call auto nation. I text the sales manager told him this was horse shit! He sends my sales associate with a loaner truck and I am on my way home again after about 2 more hours and lots of embarrassment. Not just from all the braking in traffic, but also because I stand firmly behind the brand and I can only imagine all the Dodge jokes I’m going to have to put up with and the «I told you so’s.» My truck is considered too unsafe to drive and the sales guy has to call a towing company to pick him and the truck up and return to dealership. The entire next 3 days I am constantly calling sales rep and manager. I am constantly asking what is going on. And they did very very little to put me at ease. I had to go deep into expression to get an ounce of fake empathy. They said they have 3 other trucks I can choose from. All down grades, all a different color. I’m so frustrated. Yesterday I went to Memorial City mall to spend time with some friends and take our kids to see Santa. While everyone is celebrating Christmas, I am constantly having to pull teeth to get answers, so much so, that my phone ran out of battery by about 1:00. Around 5:00 I spoke to sales rep on my wife’s phone and he said it was a sensor that would take 3 hours to replace. Said my truck would be ready by noon the next day.
If there were more room to type I would have more to bitch about.
Part III «Demontrond»
This morning I got up and checked my email. I had a generic email from sales rep at auto nation. How do I like my new truck, please rate us on Unilocal and Google plus. Hmm, about that… I got on Unilocal and there were 250 reviews the entire first page was 1 star out of 5. A huge red flag on top of my already piss poor experience. So I called Demontrond, not expecting any salvation. The sales manager Steve said bring in my paperwork, we will take care of you. After an extremely pleasant experience and getting to see multiple trucks which I was drolling over… can’t say the same for auto nation, I found my exact truck. Demontrond threw in a spray in bed liner, wheel to wheel side steps, window tint, 4 years maintenance, a «lifetime power train warranty!» And matched everything auto nation wrote up. I also got $ 500 rebate towards any addition to my truck so I ordered a chrome brush guard. My truck is awesome! My APR is also lower. I am extremely happy! Friendly service, helpful, and I felt they had my back! Thank you Demontrond

4 – 5 months after getting a brand new truck, my check engine light is on now!!! Did I miss something with new cars and trucks getting the check engine light this early??? Then i call service and some woman places me on hold, then hungs up. Tried to call the number that was provided in the reply comment to reach the GM, its just the general number. God i wish i could turn back the hands of time!!!

Bought a car from them two months ago the sales men were very nice… But Marcus I believe his name was Not to sure… Rude as can be. Just got off the phone with him about 15 minutes ago all I wanted was a number so I can make my car payment but everything that came out this mans mouth was negative. Horrible customer service from this guy. I’ve had a Unilocal account for years and never commented on anyone’s page just really felt the need to for this one.

Recommending «Colonel» Larry Chatman as a salesman. Very fast & efficient. Had my doubts when one of these too good to be true internet deals couldn’t be located. Larry quickly located exact same truck & matched the price within 10 minutes, had it at his office door, ready to test drive.
Even though it is a busy place, moved through very quickly & politely every step of the way, with no «hard sell» on anyone’s part. Happy with my new truck, financing & I am one of those people who hates to go to any dealership. 20 years on my last (Chevy)truck.
Not affiliated with this dealer, first time I had been in & only the second dealer I had visitted. I asked Larry for a few extra cards, in case anyone I know is looking for a Ram. Still cannot believe I got this kind of deal.

I intended on leaving with a Jeep today, but not from here apparently. After walking around for over 30 minutes without so much as a «hello», I decided my time would be better spent at any other dealership.
After spending the aforementioned 30 minutes exploring both the front and back lots on my own, i figured I would make an attempt to garner some attention. On my way inside I walked right past a herd of salesmen gathered around a display vehicle near the front door. Most of them looked right at me, then continued on with their conversation. As I got inside, my experience was the same– not so much as eye contact from a single soul. Maybe it’s because I look young and it’s assumed I can’t afford anything– I’m 23 years old. Not entirely sure, but that was a poor assumption to make make today.

I came in and met with Erik Kluna to test drive a jeep with no intentions of buying that day. We had emailed prior during the week and discussed possible options. He was assuring and told me to come test drive and if I actually liked the jeep after driving than we could talk numbers, I would not be pressured what so ever. That’s exactly what happened, everything went smooth and not once did I feel pressured to buy the jeep. Things worked out the way we planned and the test drive went great and the numbers worked itself out so that same day I drove home with 2015 Jeep Wrangler Unlimited. I couldn’t be more stoked, I absolutely love my new car. Everyone I dealt with was professional and friendly. My finance guy was Maurice, he went over all my extra add-​on and warranty options with me. I did have a payment amount in my head that I wanted to be at, however I completely forgot about all the «extra, add-​ins, warranties etc» that they offer to sell to you when you go to do your paperwork. I chose to add 3 of the add-​on they offered me since it made more sense to spend the money there than down the road elsewhere since they specifically specialized in Jeeps. One other bummer, the gave me 1k less than what another competitor was offering me for my vehicle trade-​in. I understand the car buying business is competitive and nonetheless everything worked out at the end.
There seem to be a ton of people in that day buying cars so I guess they were pretty busy. I was at the dealership for over 4.5 hours, but didn’t mind since it such a huge purchase I wanted to be sure to cover everything. Since I had to run out of there I didn’t have time to go through my car and look at all the different features so I met up with Erik the next morning and he went over everything with me. All in all it was a pleasant experience, Erik and Maurice were great. Go see Erik Kluna if you visit AutoNation and tell him Linda referred you. Lol. :-p

This is a big well organized service department that seems to run smoothly. In my experience, they keep within their estimates for both cost, and time.
That said, as is typical for a brand dealership, prices are high. I do appreciate the reliability and accountability that comes along with that.

Bought my 2014 Durango from automation, the purchase went well and no issues there, now dealing with the service dept is a real mess, at first Robert my service advisor was on top of his game, spoke to the tech and then me to relay important info on my Durango, well now they put him in the fleet dept and I get Felix (new guy) he didn’t have a clue on how to deal with his position at all, took my Durango in 8÷26÷16 for a schedule oil /​Maintinance appt, 3 hours later the car is done after chasing him around the service dept asking, (why so long), his answer is (I’m sorry), I get my paper work and power steering needs (attention) so asked Felix what’s this about, and he says sorry I don’t know, (wth) why don’t you asked the tech why he wrote this, again sorry, I will ask, comes out with power steering fluid and proceeds to open the hood, I ask what are you doing? He says I need to add this fluid, now I ask why did you tell me (I’m 100% good to go), when I’m not and levels are low on my vehicle ?
I’m sorry, for that, just let me add this and you can go. Now waiting on a phone call from Felix to tell me why my service contract I paid for has been deleted from my records and I have to pay from now on, this place is going to shit, with incompatible people who don’t know there job and should not be working there, Robert was the only one who knew what to do and was very informative with his device dept.

One dealer here in San Antonio says «price sells cars.»
Evidently, they believe there’s no escaping this city.
One of my co-​workers, lets call him KP. He used to sell cars, and he stated the best place to try is AutoNation. This is because there are over 300 dealerships across the nation, and they do sell cars in volume.
Oh, did I mention this dealership is in Houston, 200 miles from San Antonio? I found two vehicles at AutoNation dealerships in Houston, a Ford F250 and a Ram 2500. I didn’t really want to drive over to Houston so I asked dealerships to price match the deals from the AutoNation dealerships. No dice. The closest I got was the Ford dealership, and I would have had to take crappy Ford Motor Credit financing.
So I drove over and purchased the vehicle I chose from AutoNation the next day. I made the arrangements over email. Jay H. was great. No mistakes. Everything was ready when I got there. I traded my truck, picked up the new truck, and after a tutoring session, went back to San Antonio. With a little over $ 2300 extra in my pocket beneath the San Antonio «bottom line.»
I get where people get mad about the extras. After all, they have to ask you, it’s their routine. Just say NO. I did, but I learned that after my last vehicle purchase.
Price sells cars, indeed.

Would not buy again from them.
These guys talked me into buying add ins after mentally exhausting me.
When I come to pay my first bill, I find out the sales man had lied out his ass. I am now locked into a loan that I didn’t think I was signing up for.
Serves me right for allowing myself to be gently rushed and bullied. The hand was so gentle I didn’t even realize it was slapping me in the face.

This is the most unprofessional dealership I have ever dealt with. They are great at stealing your money, and when you need service it is not available in a timely manner. The service writers are rude and unwilling to help you. As other reviews indicate they simply don’t care about post sales service. My suggestion is stay away. Go buy a Lexus they know how to treat people from beginning to end.
This to say nothing of the poor quality of the Ram Brand it’s terrible and the U-​Connect system is full of bugs. I wish I had never purchased this vehicle what a disaster.

Buying a car is always a hassle, where ever you go. I think the only reason we bought my Jeep Wrangler Unlimited is because of the sales men who approached me the first time I arrived to look at their inventory. Jorge Longoria was kind and mellow and didn’t force nothing on us. We went an hour later and he assisted us right away.
Overall, if you’re gonna buy a vehicle from them go to JORGE LONGORIA!

Looking to buy a new car a few months ago I got an online bid from here. After talking to the Internet sales manager on the phone I went by to talk business. The day I arrived and parked out front the first thing I noticed was about 10 salesmen standing outside in front of the door wearing their red polo shirts waiting…
One of them approached me as I walked to the door and asked if he could help. I told him that I was here to see the internet manager and he said he would escort me to him. When we found the manager, the manager informed me that I would be dealing with salesman who escorted me in. Oh well!
We sat down and talked, test drove and then I decided I wanted to buy the car that I had the internet price on. He tried to raise the price a couple of times and offered me extra things I didn’t want but I held firm and bought the car at the internet price.
I admit that I hate buying a new car. I hate dealing with car salesmen. However mine wasn’t too bad and backed down after he understand I wouldn’t.
I went in this weekend for my complimentary oil change. Driving into the dealership I noticed about 6 or 7 red shirted salesman waiting outside again. I think that looks bad and is a turnoff. They look like sharks circling for new meat.
The service department told me I would have a 2 ½ hour wait since it was a Saturday. I went next door to eat lunch at Cheddars. 90 minutes after I arrived the car was ready which made me happy.
I am giving a 3 for the overall experience. For me that’s almost like giving a 5 considering this is a car dealership. All in all this place was ok in the sales and service experience. I just wish buying a new car was less of a hassle.

This dealership tried their best to make me happy, they really did.
But purchasing a vehicle is not exactly an investment, considering how much the vehicle depreciates as soon as you drive it off the lot. So it was a really good thing that they have a 3 day money back guarantee; otherwise I’d be a very unhappy owner of a 1500 Ram.
Yes, I actually purchased a vehicle, I signed all the x’s and everything. I was very happy with my purchase until hubby got a chance to look it over and found some personal issues with it. If he’d been with me through the entire process, he wouldn’t have approved of that truck, and no one’s time would have been wasted.
Maurice, my finance guy, told me I could call him or text him with any questions. So I did. I know they were not happy about me returning the truck and asking for my trade-​in back, but they are the one’s that offered the money back guarantee. It’s there for situations like mine, and I’m so thankful they have it.
So for that, I give them 5 stars.
«All’s well that ends well.»
I wouldn’t have my truck soul mate if none of this wouldn’t have happened.

One star because you can’t give them a Zero!
My truck is 6 months old with under 5000 miles. The third brake light started leaking water and destroyed my leather seats. They first started with not wanting to provide me a loaner or rental for repairs, after arguing with them they agreed. Good thing they did, my truck was in the shop for a total of about 6 weeks between 2 separate occasions for the same repair. They could not seem to order all the parts or the right parts. I could not even get good communication with them on the status. I had to hound them every few days for updates and it was always «the wrong parts came in» or «the parts are not here yet» or «we are not don yet» only to hear one of those 3 statement the next time I called for an update. It was a big circle jerk. I will never bring my truck back here again.