Chateau Rive

HORRIBLE EXPERIENCE!
My husband and I had our wedding reception at Château Rive in October 2014. Working with Château Rive and the staff was the most challenging, frustrating, painful experience of our entire wedding planning process and given the chance we would NOT use Château Rive again. Our wedding day turned out beautiful no thanks to any of the Château Rive staff.
My husband and I felt completely disregarded and felt that we were treated very poorly by Jodie Laib. Communication was horrible and it would take weeks to get responses after multiple follow-​ups. Our needs were disregarded and for the amount of money we spent to have an event in the facility we should have been treated with more respect. We were constantly made to feel bad about our decisions, such as having a plated dinner, arranging the room with the head table and dance floor in a slightly different layout than typical weddings, and overall were spoken down to about what we could and could not afford. We had a budget and knew what we were comfortable spending and we felt judged for spending probably more than the average Spokane couple.
In addition, being an out of town couple has it’s own challenges. Every vendor in Spokane worked hard to try and ease the burden of only being able to do things over phone and email, as well as the few trips we made to travel there. Château Rive did not at all work with us to ease the out of town problems. Every time we came to town it would be a weekend, and we were constantly made to feel bad about being seen on the weekends and other requests we had.
The inconsistency in price and overall information provided was insane. We were told different prices on different occasions. For example, we were told that the corkage fee only applied to people over 21. The quotes given on a plated dinner varied for no reason and when we requested the breakdown of costs we were given more inaccurate information and then made to feel stupid for wanting to know where our money was going.
One of the worst things we experienced was the CAD layout of Château Rive. We asked for 5 months for the layout of the room/​tables so we could do our seating chart. 5 months! 2 weeks before the wedding we received the most inaccurate tiny drawing that did not at all show accurate proportions of the room. It was missing pillars and was impossible to work. The room is challenging to layout because of the pillars and dimensions. We were left on our own to figure it out. Again, being out of town this was impossible. This was 2 weeks before the wedding and figuring out the seating chart is hard enough without having to figure out how the room is laid out. This was a huge disappointment.
I now understand why people choose to have their weddings at venues that completely know what they are doing (hotels and country clubs). Everything was left up to us and it felt like we were alone in this process and we literally only rented a room (a very very very expensive room). For the price of the room rental anywhere else we would have received so much more and it was definitely not worth the price.
STAY AWAY!!!

Very unprofessional. What a nightmare! They told us we had a specific date held and then gave it away to somebody else. I called to get the details about the alcohol corkage fees and was called back with a voicemail saying another sales associate gave our date to another couple. The man I spoke with after this couldn’t understand why if we wanted the venue, we didn’t send the $ 1,000 non-​refundable deposit right away. We were told that if another couple wanted our date, we would be given 48 hrs notice to send the deposit. We were never notified and dealing with this venue was such a stressful experience.