Luxury Auto Collision

I went to Luxury after noticing that they work a lot on foreign cars. The first time using their services for my Acura, I felt they did an awesome job. The paint looked seamless. And I was pleased enough to go back to them a second time. I do feel that they have the skills and the know how to do a good job. Where they are lacking is in follow through and customer service.
As a return customer, I was not happy. Not only did they take 2 more weeks than they said they would to get it done, but they actually racked up $ 150 worth of parking violation tickets which I received in the mail after the work was completed. I then had to go chase the owner down to get my money. When I went to the shop I was only reimbursed for two thirds of the money and told that they didn’t have the cash to give me the rest. I know it’s only $ 50 but it’s the principle of the whole thing that makes me upset!
Part of my repair was to my door, which is now hollow. I learned from another auto repair place that what Luxury didn’t do was replace the sound board inside the door. Come to find out it’s not an expensive part to put in, just an obvious sign of a quick, sloppy job.
This is one of those times I just feel like: Ugh, I wish I wasn’t «such a girl» about stuff like this!