Service King Collision Repair of South Pasadena

Although this is my 2^nd positive experience at Service King, this is my 1^st review. It is the least I could do to express my appreciation.
After my car was sideswiped, my driver’s side mirror was damaged. Steve at Service King was kind enough to take my call, even though it was only a few minutes before closing time. Steve was able to schedule an appointment for 7am the next morning.
Upon my arrival, Steve swiftly appraised my vehicle and provided me with an estimate. After expressing my need for a cheaper option, Steve was again kind enough to refer me to one of his vendors. The vendor was able to offer me a Grade A (highest level) used original equipment volvo mirror for ¹⁄₃ of what it would have costed for me for a new mirror from the dealership.
Additionally, Steve (and Luis, the installer) were kind enough to put my damaged mirror back together and applied tape to hold it together. Steve not only went above and beyond to ensure I was completely satisfied, he went the extra mile to ensure that I could drive away safely – at no charge!
I ordered the mirror on my own and brought my car back the following week (with the mirror). Within an hour’s time, Steve (and Luis) worked to replace my mirror. Since I purchased the part on my own, Steve again said «no charge»!
Not only did Steve and Luis extend themselves, they went above and beyond 2 times in just 1 week. They were successful at making my car looking new again at the cheapest price possible. As a result of this exceptional experience, I most definitely will refer Service King to family and friends.

these guys are the BEST! my car insurance co (the also wonderful USAA) suggested this company for repair from a lovely hit and run on my poor, beloved Escape. From the first call to the day I drove my repaired car off the property, I felt completely confident in their abilities. My contact, Raul, was clear, concise, personable and kept me updated and informed through email and text. I am still a little in shocked with how flawlessly everything transpired. Sadly, I get used to someone somewhere dropping the ball. They even washed the outside AND the inside of the car before handing it back over to me. I mean, come on. Perfect.

They did an excellent job making my old car, look brand new again from the accident that caused almost $ 8000 in damages (thank you to the person who went through a red light!). Raul kept me up to date throughout the process, with almost daily updates, reviewed all the repairs that were needed and made sure I was satisfied when I picked up the car. They also arranged to have the rented car left with them and for Hertz to pick up, so it made it easy for me. And they did great communicating with the insurance company. All around, very pleased with the service from Service King.

I experienced great customer service with Raul.
THE AMBIANCE:
When I arrived I noticed that there was a body shop in the back. A man was walking my way so I asked him where to park so I could go into the office, which is located close to the street that is Fair Oaks Blvd. The man directed me to park under the roof next to the office. I looked at the floor and noticed there were some parking lines. I parked and walked into the office. The office is small but ample. There were four (4) sofa chairs and a television. The sofa chairs look worn out (the seats are ripped). Wood floors.
THE CUSTOMER SERVICE:
The first thing the woman sitting at the reception counter asked me with an uninterested tone, after I said hello to her, was «Do you have an appointment?» No, «Hi, Good Afternoon, Hello.» I thought it was rude and not how you attract people to a business.
Luckily, the person that helped me out turned my frown upside down. His name is Raul and he greeted me and walked with me to my vehicle. My bumper was hanging on one side of my car and he got down on his knees to inspect it. He noticed that one of the hooks was bent and he unbent it with his pen. He was then able to lift the bumper into place. This adjustment allowed my bumper to grasp into place and voila! Back to normal. The only thing is that one of the hooks is broken so he told me that it might be better for me to just fix the hook rather than replace the whole bumper, which could cost $ 400+. I liked that Raul was honest and genuinely wanted to help me find the most cost-​effective solution to my problem. Thanks, Raul!
THE TIPS:
Raul is the Service King!

These guys did a fantastic job on my 2012 Sentra.
Drew was very professional and kept me informed of the status of my car.
I wish I can say the same for the call center they weren’t organize but, Drew did make up for his excellence in customer service.

I was referred to Service King by a few family members who used to take their cars here when it was Marcos. I brought my car in to be fixed after I was rear ended. From the moment I walked in to the moment I picked up my car, I felt like I was good hands.
Raul Santos was my main point of contact here and he walked me through every step. He e-​mailed me with updates every few days and answered all of my questions. He was very professional and I really appreciated his patience and time he took to explain to me the details of my repair.
They did a great job on my repair and to top it off, my car was cleaned when I came to pick it up!
A+++ service in repairing my car; A+++ customer service. Will definitely be recommending this place!

If my car ever needs repair work, I am certain I will take it to Service King of South Pasadena.
I was having a terrible day when, stressed and preoccupied, I locked my keys in the car at the bank across from the South Pas Service King. It was just about closing time (for both the bank and for Service King), but I ran across the street to ask them for help.
They were amazing! They sent over one guy expecting it to take all of five minutes. He worked at it with patient determination even though it was much more difficult than expected. When he finally got it to unlock, the car automatically re-​locked itself before we could open it. It was so frustrating! But he stayed calm and kept at it. Time ticked by. Service King sent a second guy over to help. Even though it was getting quite late, they never gave up. Finally they got it open!
At one point while the two of them were working on my car, I went across the parking lot to my ATM and withdrew some cash for them, which they absolutely refused to take! I insisted, but they kept refusing. Maybe they could tell by my beat-​up car that I am rather broke and could barely afford my small offering, let alone what they actually deserved. Come to think of it, they worked on my super-​dented-​up mini van for the better part of an hour and never once tried to sell me any collision repair (unlike the dozens of strangers who have approached me in parking lots or left notes on my windshield).
These guys were just kind-​hearted, hard-​working, wonderful people. On a day when I really needed a good Samaritan, the folks at Service King were total heroes.

Outstanding service! Very efficient repair, good communication, and they took care of every detail. Would definitely use them again!

Amazing, quick and efficient service. Drew broke everything down in detail on how, what and when my car would get repaired. I highly recommend Drew.

I highly recommend this Service King in South Pasadena. From the start I was very well taken cared off. Roger and Raul are the dream team. They took care of my baby and made him look good has new again. They were very professional. The insurance company sent them the assignment, I made my appointment to drop off, and they went to work on my baby. Roger was even nice enough to offer me a ride but luckily I had a rental. Raul kept me updated every step of the way via phone calls and emails. They even finished way in advance which was much appreciated. All and all I would recommend this place to anyone. My best intentions when I say I hope I never have to go here again & thank you for the great service. :)

The effeciency of the service provided was fantastic. I was contacted by service advisor, Raul Santos, as worked progressed on my vehicle. He communicated with my car insurance, AAA, and kept me informed every step of the way. Explaination of car repairs was detailed and all my questions were patiently answered by Raul. My car was ready and looking like new before deadline date which was a pleasant surprise. I was upset to have my car damaged but so happy to see that Service King’s shop made it look like new. I would recommend South Pasadena’s Service King.

Service King was recommended to me by my insurance (USAA) after I got into a hit and run on the freeway. Having the car in the shop is always inconvenient, but I was so thoroughly impressed with the professionalism of everyone at Service King.
Raul Santos and Roger Ayala were the point people working on my car and did a fantastic job of keeping me in the loop about repairs via calls and emails. They were both friendly, knowledgeable, and transparent – I would highly recommend Service King to anyone looking to get repairs done. I am 100% satisfied with the care they put into my car and I would come back here again without a doubt if I ever get in an accident again.

STAY AWAY FROM THIS PLACE AT ALL COST !!! YOU HAVE BEEN WARNED !!!
I brought my car to this place because the 5 star reviews on Unilocal,boy im wrong.
Went here last month to get my brand new prius that just got rear ended on freeway to get estimate, and the guy promised me to email me the estimate, until now i never get the estimate, maybe because everything trough my attorney and the insurance company.
Few days ago, i got call from my attorney that the insurance have gave the green light to drop off my car on monday, everything will be taken care off, i even have the rental car confirmation number.
And then on monday ⁸⁄₂₄ i went to this place to drop off my car, but unfortunately the WOMEN (didnt get her name, because im so pissed) working at receptionist acted so fucking rude to me and to my attorney (on the phone)(at the end conversation the women even yelling to my attorney «THANK YOU FOR BEING SO HELPFUL»)
The women keep saying about assignment, that i cant drop off my car, they dont have my name or my estimate on their system (even the guy that doing the estimate month ago standing behind the women recognise me and cant do anything)
They get the impression that i will be paying cash! fuck no!
And then the women keep asking me to fill out the form as new customer (are u fucking stupid or what?)
I just said to the women «NO WAY!
I WILL BRING MY CAR TO OTHER AUTO SHOP !!» YOU JUST LOST MY BUSINESS BITCH!
Everything will be fine if the women acted nicely, i will understand if i can’t drop off my car because no assignment, but from the very first time i got there, she already so rude to me.
THANKS SERVICE KING SOUTH PASADENA! YOU HAVE BEEN SO HELPFUL!

Maybe I’m just a bad driver but I’ve been here 3 times and Steven has the best customer service. I never once felt like I was being cheated out of anything.

Highly recommended this place! Amazing job on the repairs, Roger Ayala provided us with great customer service, updated us on the damages and estimates as well as accommodated us with no hassle.
They also have a great relationship with enterprise. Our insurance AAA provided us with a rental car at no cost and we got picked up and dropped off with no problem. If you ever need any car repair this is definitely the place to go. Thank you Service King!

I was in an auto accident in which my car needed to be towed into the shop. I received a call from Steve Sy from Service King before the tow truck driver arrived just to let me know he will be waiting for my Fiat and he explained the process simply. I never had to call or wonder the status of my car because I received an email every other day with the update of what stage of the repair my car was in. This is by far the best service I have received.
I have to add this last part. When pickup time came I had a ride drop me at 7:00p because I got lost and was leaving work but I was dropped at the wrong location. Steve Sy drove all the way over to pick me up which was over 3 miles each way even after having to patiently wait. This is beyond customer service and I thank this organization for making my headache Accident not seem so bad after all! Also, shout out to Statefarm for the referral!

This place was great. I got rear ended in my brand new Jetta and decided on this place to have the repairs done. They quoted me the price and the estimated timeframe, and were super friendly and helpful. My car even got done a day early, and the work looked beautiful as new. Will definitely be bringing my car back here for any other body work that comes up.

Beware of the 5 star reviews!: Bought in car and recieved a verbal estimate. The written estimate later was e mailed at 100% more then the verbal. I asked for my car back to get additional estimates from competitors (which is a normal request) and they have informed me I must pay $ 500 for the estimate (say they needed to tear down the car… actually take the door off). I am a reasonable person but this did not feel good at all. Seems to me they know they have you after you agree to the $ 500 charge. At $ 100 and hour for 5 hours (took 15 minutes?) to take a door off? My fault for not reading the fine print! I’ve been a repeat customer up until this. Car still there, not fixed, out $ 500, learned my lesson. Time to shop elsewhere.
Update: Went to pickup and they waived the $ 500 charge. GM came out to apologize for issue. Raised my rating to OK because they at least had the decency to apologize and address the issue. Probably a good place just watch out for the fine print on getting an estimate.

I had to bring in my 350z to get the body fix after my accident and I’m so glad I chose Service King. Everyone was so nice and professional. I never had to worry about contacting them because I received an update via email and phone call informing of what part of the process they are in the entire time they had the car. I was working with Steve Sy and he is awesome! Dealing with car shops can be pretty stressful most of the time. But it was truly a breeze working with them. I highly recommend this place!

Thank you Steve