Chase Bank

Very professional staff. I always get help immediately when I walk in and I feel valued as their customer. Thank you!

Just wanted to post this because I had a recent bad experience at a Chase bank. It made me appreciate this one so much more! This one is great, the staff always greets you when you come in, and are nice to your children. When opening accounts or what-​not they treat you so well! They are so accomodating, they’ve even helped a few times when my child was a toddler and let him use the restroom. I’ve opened accounts here, credit cards, and they’ve always resolved any problem I had very efficiently-​the staff is the main reason it’s so good, they are all so friendly and professional. They always see how long I’ve been with Chase and make sure they let me know they appreciate me banking with them. Didn’t really realize other Chase branches could be much different until I moved further away from this one (and now unfortunately have a horrible customer service branch near me) but it really does make a difference!

8 years ago I paid off a MasterCard with Chase and terminated the card.
Yesterday I got an e-​mail saying that someone was using a card in my name. I called the fraud protection number. The first time I got someone who kept insisting that all I needed to do was call the number on the back of my card for help. I must have explained a half a dozen times that I had NO card. I do have a business account at Chase (not much longer after this chaos!) but she said that it did not exist after I gave her the account number. Curious, as I had just made a deposit.
I called twice more and had similar poor treatment. It did not matter how many times I told them that I had no card, they kept talking about it and had to be reminded that I had none. They just could not be bothered to listen.
Then I had to leave a meeting because of a call from the «fraud protection unit.» I spoke to them and had to repeat 3 times that I had no card. Then they hung up and did not call me back.
I called them back and got a woman who believed after 3 times that I did not have a card, and told me if the card had been fraudulently made in my name, I would not be responsible. But then she proceeded to ask me about charges made 6 years ago when I had no card. She asked me literally 8 – 10 times if I remembered it. I kept telling her no, by this time getting very angry. After which a supervisor came on and profusely apologized. She is supposed to call me back today-let’s see if that happens. The whole last call was 55 minutes!
Chase has had a history of massive hacks. Whoever was using a card in my name had all of my info. I lay the blame squarely on Chase.
After speaking to what they consider their «security,» I am hardly surprised. Plus, they keep sending me promotion advertising, with checks in my name that could be intercepted by a thief.
Once, for my business, I asked for a credit card. They sent one– 2 years later. I rejected it. I will never get a credit card from them and am moving banks as soon as possible. BEWARE OF CHASE CREDIT CARDS!!!

Went to the drive-​thru ATM which was super nice. No line, quick and easy.

The people who work here are amazing. I have to say, I didn’t really want to work with a big bank; I wanted to work with a credit union. When I got married, however, my husband had investments with Chase and compelling reasons to stay, so I gave in.
This is by no means the only Chase location where I’ve been a little taken aback at the excellent customer service, but it is the one where I felt compelled to write a review.
Yesterday, I was driving around frantically looking for a drive-​thru teller. I don’t even know if those things exist anymore, but I remember going through them as a kid with my mom. I called this location explaining my situation: Sick baby who FINALLY fell asleep in the car seat, but a desperate need for quarters so I could do all of the laundry associated with a sick baby.
George picked up the phone and apologized to me that they did not have a drive-​thru teller. He wracked his brain for a few seconds to think of another bank that could help, but when he couldn’t come up with anything he offered to meet me in the parking lot to help out.
I called back again when I arrived and expected to be waiting outside of my car for a literal five to 10 minutes, but he was out within seconds, took my bills and my ID, and made a speedy transaction for me. The entire process took under five minutes and it was done with a smile.
Awesome, awesome service. I think I’m kinda sold on sticking with Chase now.

I remember when this Chase opened (long long ago!) I wasn’t a Chase customer at the time so I never went it.
I have used the drive thru ATM and the walk up ATM several times but this was the first time I went in for service.
The line was short!
Three teller windows open!
The young man that helped me was very nice and efficient! I needed six money orders and he had me out of there in about five minutes.
Great service. Acknowledgment from the staff that saw me. Very pleasant experience.

Most horrible customer service. If you are looking for courtesy, go to Wells Fargo across the street. I was a customer when Chase was still Washington Mutual but they do not care about longevity. We are now taking all of our banking over to Wells Fargo!
1 star for good location and ATM.

Definitely my favorite Chase. Great location, awesome service.

So I came here last week hoping to open an account with Chase because I’m sick of my other bank and their unnecessary fees. Anyway, I got off work at 5 and I arrived at 5:30 and they were still open! Which is nice.
Upon walking in I was a little confused who go ask, so I kind of just stood there like an idiot (keep in mind my brain was still clouded from work stress, so I wasn’t really functioning haha). So I guess he saw me standing there looking confused, but Peter Tran approached me and asked me if I needed help. Yes please!
Peter was very helpful, answered all of my questions and gave very helpful recommendations as far as «packages» go for accounts and which one would work best for my spending habits/​income. I also liked that once we decided on the path for my account, I was able to get my card made right then and there! So no waiting in the mail for days or weeks. After setting everything up, Peter gave me his card and told me to let him know if I needed anything else. I’m very pleased with the customer service here and look forward to banking with them.

The service here is always fast and helpful, and now that Chase does print cards in their branch locations everything was a breeze during my recent transaction. The banker helped me print my new debit card (I hadn’t received it in the mail for some reason), no problem, and was super helpful with advice for how to combine my finances with my fiancé since our wedding is coming up.
All in all one of the better locations of Chase if you don’t want a long wait.

They are actually all very nice at this location. Very Helpful!!!

This place is simply AMAZING and has awesome customer services!
To explain, I simply thought I would just walk in and out of this Chase with doing just one transaction. I did not expect to do anything else, especially since I came to this Chase location about 10 minutes to closing on a Saturday; about 3:50pm. After I was done with my transaction, the bankteller (an Asian guy) told me that I was qualified on my account for something, and I thought it wouldn’t hurt to try and see what it was about. He led me to a personal banker by the name of Annie Le.
Annie Le was simply AMAZING! She was so nice, professional, and patience with me; especially since she was willingly to help me still even though they were already closed Let’s just say that when I walked out, it was about 4:30pm and I came out happy by the changes I made to my account.
In the past, I had had a BAD experience with a personal banker (an old grouchy Asian lady) at another Chase location on Valley in Alhambra who was extremely RUDE. After coming here, my mindset about personal bankers have changed. So thank you Annie Le for your awesome customer service! =D