Cooks Collision

Before Cooks Collision took over this location, it was Holmes Body Shop. Holmes Body Shop was AWFUL. Without getting into too much detail, they couldn’t, for the life of them, solve a simple problem, that lingered on for over a year. Cooks Collision, was able to fix the problem, once and for all. They were very accommodating in picking up and dropping off my car since their shop in Alhambra was an office only, that had their shop up in Pasadena. Even though they were all super nice, I thought my problem would come back. Turns out I could never be more wrong! It’s been over a year with no problems with my car.
They’re very informative, as well as accommodating. I highly recommend doing business with them. Special thanks to Mo!

Great customer service, super friendly and attentive. Gave my car a great service. Thank you cooks!

Came here to get my rear bumper fixed after an accident. I spoke to Javier and he answered all my questions. He even offered to fix the small scratch on my front bumper for free. When I picked it up, i found that my car was washed and vacuumed (which was awesome). So customer service is 5 stars.
The car came back like new, there were no flaws in their work. I couldn’t tell that the scratches and dents were ever there. So 5 stars for workmanship.
Overall, I was very satisfied with everything. I’m glad I chose this shop for my repairs and I would definitely recommend this place.

I had an outstanding experience with the representatives at Cook’s Collision in Alhambra! From the moment I walked in to drop off my truck to the time I picked it up, I felt taken care of. They paid attention to what I wanted and did not assume to follow the direction of the insurance company’s recommendation. The accident was not my fault so we both were working with the other person’s insurance representatives. But Cook’s people never lost sight of the fact that I was the customer. The insurance company was not responsive to my questions, but Louie, the manager, provided complete explanations all along the way. Whenever I had questions Louie did his best to explain how the appraisal review and financial process works. This incident involved a tear down inspection of damages. Again, Cook’s took the time to inform me of all the pitons that involved. Even when he himself did not get timely responses from the insurance company, Louie did not slack off in contacting me regularly about the progress of the repairs. He explained the work that was involved and made sure I understood to the littlest details. I was never left wondering whether I was being taken advantage of. Unfortunately, I cannot say the same about the insurance company. The representatives at Cook’s Collision in Alhambra treated me with the utmost respect! I would not hesitate to recommend then to anyone that ends up having to get body repair work done on their car or truck. They had to remove and repair the rear driver side quarter panel on my Toyota Highlander (2002). They found a perfect replacement and there is no trace of the cutting and welding that had to be done. The paint job was also perfect. You would never have known that the truck was damaged by a rear end collision. All I can say is Thank You! to Louie and all of his employees at Cook’s Collision!

Came here to get repairs for my drivers side leather seats after a tint shop made a razor cut on it. (Read my reviews on Tiger tint in Alhambra). S*** happens regardless where you go. If your at the wrong place at the wrong time, things happen. Most important is the customer service and resolution to the problems when such things do happen. So here we go:
Initial greet and customer service was great. They checked my car with me for any damages before laying hands on them. This works for both ends when who did what damages, if any. They told me my car would be done in 2 days. 2 days came along, the part they ordered had not been delivered so they cannot put the car together yet. With acknowledgment of fault, without question, they gave me a rental car until the car was done. That shows responsibility on their part which I greatly appreciated.
The work itself:
I had to (minus 1 star) on this because as my husband expected when installing a new seat back, side panels can be scratched up and sadly in this case, they did and worse didn’t even notice the damages at all. Luckily, the rep went to inspect my car with me when I went to pick it up and I showed him the damages I saw. With acknowledgement, he took pictures of the damage and sent it to management and they ordered new side panels for me.
Customer service:
Within a few days, they actually called me on updates and then called me again a few days after when the parts arrived for me to go in to get them replaced. Got my car in and fixed within the following week. Now that’s customer service for you. They were very apologetic and even gave me logo freebies to match my car, which was cool. This means a lot to customers and shows how customer service is in fact important to them.
Note and tips for everyone: PLEASE take pictures/​videos of your car before dropping it off to them and inspect everything with a staff when you get it back. BEFORE you leave the lot. Had I done so when I had my car tinted at another shop, I wouldn’t have had to pay the damages of replacing the seats myself as the owner denied it of course. Here, I had inspected with the rep before leaving with car that he acknowledge and took responsibility.

Javier Jimenez is the best, very professional and very knowledgeable. I’m glad I found another car enthusiasts that help me through this process. When they hit my car I thought it was all over but it was nice to have such a great experience here, thanks Javier.

I came here for basic car-​detailing and a headlight restoration, and these are my findings:
Service: Extremely attentive and professional, no complaints here! It does take a few minutes to fill out some paperwork, sign stuff, etc.
Car-​detailing: Excellent job!!! I was extremely pleased because they managed to get rid of a lot of unsightly scratches off my black car. The interior smelled pretty good after they were done with it too.
Headlight Restoration: I have mixed feelings about this one. On one hand, my yellowish right headlight was MUCH improved. But on the other, both headlights seemed a little cloudier then before I brought them in. However, both of the lights now have the same color, so I’m still pleased.
Time: I dropped it off at 9am and picked it up around 3pm. They were kind enough to offer me a ride elsewhere while I waited, but I ended up walking the block and going to an internet café. Lots of food options nearby.
Overall, pretty good!

Nice work repairing rocker panel. My wife had some minor collision damage (less than $ 1000) while out of town; she brought it here on the advice of the insurance company. When I saw the repair, I was impressed. Crushed rocker panel repaired, paint blended beautifully. I never did see their shop, but spoke with Javier by phone a couple of times during the repair process. I am pleased.

My sister in law bought me a groupon for headlights restoration at Cook’s. The staff was very friendly and was able to accommodate me and schedule me in last minute. They got the job done fast and even offered me refreshments as i waited! Now my 11 year old solara is looking brand new!

Horrible, horrible and horrible!
Warning! DO NOT LET THEM TOUCH YOUR CAR!
Purchase a headlight restoration service off from groupon. Called the same day to schedule an appointment next day. Used my lunch hour while at work, drove from arcadia to alhambra during busy hour, when I arrived, no greeting, but just told me to hold on. After around 10 minutes wait, they finally come to me. Told them i had an appointment, then they told me their detail technician was out to lunch. They questioned me if i had call a wrong location. Checked my phone and the number I called was their location. Total messed up. Im glad they didnt touch my car. What kind of service will i get if they fk up one that is basic.
Shouldve done my research before hand. Saw they had horrible review.
**post update**
So, After i posted this review. Their Customer service rep (i think from headquarters.?) sent me a message which apologies for the experience i’ve had with the alhambra location. He directed my issue to their regional mgr which later i received a call from. Nice guy, offered me a free headlight restoration for free as well as a complimentary free hand wash and wax detail. Good offer, but I still have my doubt so I did not go for it. Overall, their customer service from the headquarter are nice enough to follow-​up with my experience which shows that they have quality control after all.

AAA recommended facility. Looked them up on their website and I see they are Mercedes and Volvo specialist. They were going to remove and repair and paint the whole front bumper. They did and I picked it up. Got home and I heard a rattle as I was driving home, coming from the front. Crawled down and looked at the front bumper and notice all the fasteners were missing and a black grille insert near the bottom of the bumper was just hanging inside the bumper. Took it back and they put all the fasteners in, which tells me they are not specialist or they would of never missed. Then the Manager tells me the black grille insert is supposed to just lay around in the bumper. I went home and look around and found that there are some grooves that the black grille slide into and 2 side bolts that needed tightening. There goes the being a specialist claim. For him to tell me it is supposed to be that way so when you get in a accident is so BS. Never go back. Thank AAA I get a lifetime guarantee.

I had my vehicle repaired here since my insurance company’s extended warranty was applied if I used this body shop. Well the service staff was actually courteous and very professional when I first came, so why the «1» star? The mechanics and or service staff did not fully repair my vehicle and I caught way too many mistakes — while conducting the final walk with the store manager. 5 mistakes caught with the manager who was now looking a little embarrassed and 2 more after I took back the vehicle. TOTAL OF 7 MISTAKES on vehicle… how does this happen? Let’s just say the 6 mistakes were rectified in a timely fashion and returned back to me. I was pleased with the result and agreed to give the HQ survey all 10’s. After finding one more mistake (the 7^th), I took my vehicle back but this time dealing with a different manager. I gonna call him Mr. 1 Star. He was the reason for this poor review. Final issue fixed, but lost a customer. Nuff said.

Like:
— Professional and courteous customer service
— Timely service
— Accept appointments
— Can help you with insurance billing, if necessary
Dislike:
None
Note:
Giving my mom’s car an exterior tune up for Mother’s Day. Bought a Groupon to clean up her headlights. Unbelievable how fast they work and how knowledgeable they are.