Sprint Store

The worst sprint store ever been to. Please don’t come here. I came in for name change. I didn’t get help at all. When I ask them they were like yeah I’ll let the other workers know. With 40 min still no help at all. Manager here are the worst. I advise you to go somewhere else.

When signing a new contract… Sprint will tell you they are working on the towers for 2 or 3 weeks. This is to lock you in a 2 year contract. They control how much network you use if any. Eighty percent of the time your calls drop.
The other 2 are the first few minutes of the call.
This is the worse service I have ever had to pay for and they don’t provide. Where is my discount I was promised because of my place of employment.
How do I get reimburse my usage and drop calls?
Over $ 200.00 monthly I pay.
Anyone from corporate reading this?
2 thumbs down Sprint. Live up to your side of the contract just as I have.

My mobile was destroyed just 3 months after I upgraded and started a new contract. I called Sprint Customer service and was told it would just be a matter of going to a Corporate store and getting a new phone and paying full price as I did not have insurance (a price I was willing to pay as my phone is my lifeline). I went to 5 different stores. They all gave me different stories going against what customer service had told me (I called customer service 3x to ensure I was getting the same info). One store wanted me to add an additional line as the only option to get a phone, others said they just couldn’t sale me an iPhone 6 it couldn’t be done. I decided to try one last store (recently opened) before finally giving up and changing providers.
The Store Manager, Freddy Morales went above and beyond to help me; he took initiative for finding a great solution to the problem. After calling his District Manager and explaining the situation he was able to get the Ok on a very satisfying solution. He explained to his Lead Retail Consultant, Dany Fuentes on the execution of resolve. Dany took over and delivered excellent customer service and support. I walked out completely floored at the service and help they gave versus the other stores I had previously visited. Their «can do» attitude and attention to the customer as it should be expected was given.
They were also appropriately staffed for the amount of people there on the week of the iPhone 6 release; which wasn’t the case at any of the other stores.
This store and its staff should be a model to all Corporate stores that are more than likely based on the «barely getting by» attitude towards customers.
Thank you very much, Freddy and Dany!