Verizon – A Wireless Premium Retailer

Almost didn’t go because of all the bad reviews, but I was right by there so I gave it a shot. I must say that it went great was in and out really fast, was helped by Rigo who is the store manager and he says he just got transfered from another store. I see why they did it he was great, will definitely be going back to add more lines to my plan, I’m gonna transfer my mom and sister from metro!

DISHONEST, UNETHICAL, DECEITFUL.
STAY AWAY FROM THIS STORE.
Do yourself a favor and go to a REAL verizon store. They will tell you anything you want to hear and then tag on a bunch of things you don’t want by telling you its free, nothing is free. They prey on people who may not completley understand their contracts and they do not explain to customers what they are signing and getting themselves in to. They are vague and repeatedly say «oh no worries it’s free». They do not do a good job making sure people know what they are buying. I understand that we are responsible for anything we sign for but it is also the sales persons ethical due dilligence to disclose everything and ensure that the customer understands. When you finally relaize that they blind sided you with a ton of extra charges it’s too late to cancel. You try and reach out to them and they completely ignore you. Managers are always too busy and the sales reps change stores or no longer work for them.
NEVER AGAIN.
It is unbelievable how VERZIZON wireless allows them to use their name and sell their products.

I think the ratings below were written before new management took over. I originally went in to inquire about an upgrade on a line. I eventually left upgrading four phones form my account and transferring my wife over from Metro to Verizon. They changed things so that I have a subplan for my wife and kids and I keep my unlimited data. It was a complicated move, and I was a little skeptical at first, but they were pretty patient with me. They allowed me to exchange a phone I didn’t like and some accessories.
I found the service to be excellent and I would definitely come here again.

Note to self. Never come to this store again. Terrible customer service. Takes 1 hour to upgrade for a phone that they don’t even have. No communication skills Pedro. It helps if you could at least let us know how long it will take to purchase/​transfer a phone. Communication is a plus during «dead» time. No wonder why this store has such a low rating. Then again you guys can’t get better if there are no customers coming to the store.
Funny how all the Verizon employees here are all on their own personal phones instead of a complaining the customer. Ridiculous. I’d fire every single one of you if I ran this store.

DO NOT GO TO THIS STORE!!! THEY SCREW YOU OVER.
I recently went to this «Verizon» retailer looking to do the edge program, which let’s you upgrade your phone at 0 down for qualifying lines. Both my lines were eligible, I checked online but didn’t want to wait to get the phone so I made the mistake of going into this store.
From the start the guy was a douche, worst customer service I’ve gotten from verizon, and I’ve had them for nine years now. They advertise no down payment but what they do is charge you tax on the retail of the phone which is $ 750. They also charge you $ 10 for the Sim card which is retarded since you can just switch it out from your old phone. In total I spent $ 85.
A couple of days later I call Verizon to do the same for the other line on my account. They do the order, I pay nothing, and they send it out to my house in 2 business days. I do get billed the tax on the retail of the phone which is $ 699 NOT $ 750 and they used the state tax of 6.65% instead of the city tax which is at 10%.In total I spend $ 46.50 which is billed after NOT upfront.
I tell the representative I was speaking to on the phone about my previous order, and she said that they arent suppose to charge for the phone upfront or charge for the sim. She even said that I should get a refund and do my order again with her. I swear she was the nicest person to talk to. I tried to get a refund but the douche at the store hit me with a 100 dollar restocking fee. He was really smug about it and looked at me like an idiot. He said would you rather pay 10 bucks for the Sim or 100 it’s just 10 bucks. Exactly bitch it’s 10 bucks. I wish I wouldn’t have spent a dime at this place. After this altercation I called Verizon and they gave me $ 50 bill credit for the inconvenience.
Thanks to the real Verizon not this unprofessional place. The whole lesson to this story is do your order online or go to a REAL verizon store. Wish this post could be a 0.
Hope this post helps someone out.