A Plus Autobody

Common crooks. This body shop is being audited by my insurance company for insurance fraud. If you have had any insurance claims and the repair was done by this shop you should contact your insurance company. If you paid out of pocket, I’m sorry. After I had work done there I could never get my car to shine, even with wax. So I took my car to be detailed. If anyone can do it they can. They told me that there was overspray on my clear coat. So I contacted my insurance company and they told me to take it a shop (a different one) and they would take a look. The shop said they did a beautiful job on the body after I was rear ended. They said I looked «like the original, beautiful work, but we’ll take it apart to take a look.» Long behold it looked like the original because it is! They never did the work they claimed they had done. They put on a new bumper skin with paint barely attached the thing and touched up the paint on the rear end. I even had to go back two other times for the same problem. One would think they would say, «maybe we should fix this correctly at this point.» You couldn’t make this up. Too bad there isn’t a negative star option. I just wonder how many others have been wronged by these people?

This is the third time I have used A+ and they continue to be the best. They fought for all new parts for me and did a spectacular job on the car. When I picked it up I found two minor issues. John told me to bring it in whenever I wanted to have them resolve the issues. I called John to schedule it and the next day I went in to drop it off and they rented me a car on their dime. This is a top notch shop and their paintwork is second to none. If you need auto body repair, this is the place to go. No hassle, extremely fair and took care of business.

This is way over due. Some idiot backed his car into mine I called around to all the places in my insurance network and this was the only place that could be me in that month. Dropped the car off, the guys were funny and casual– they joked around with me while I dropped my car off. 3 days later (as promised) I came to get my car.
The car looked fantastic, and the damage to the hood/​light were obviously fixed. However, so were some scratches completely unrelated to the accident. They had touched up the entire front end of my car. The paint job looked fantastic.
Additionally, the insurance company wanted to use used parts, but these guys managed to get all new replacements.
Fantastic place, great people.

I just wanted to update that almost 5 years later, they are still on the top of my list. They are always friendly, organized, and extremely helpful.

I come here, my business partner comes here, everybody comes here. This place may not look like much, but the truth is, these guys look to develop long term relationships with their customers.
I was involved in a fender-​bender whereby a crazy woman shoved her car’s passenger side (where her child sat) into my face while I was driving along a main rd. I brought it here, and didn’t ask how long it would take. Why? Because they have a close relationship with Hertz, so close in fact that Hertz let me take a car without a claim number, or a working credit card — give it to me later they said. I signed a ‘direction of pay’, didn’t even have my claim number — they took my car, gave me the keys to my rental, and said get outta here we got this. In and out in 15 minutes. The job took about a week, because apparently Arbella likes to low ball estimates, and the quote required a supplement. When I brought the rental back, they just took my keys, gave me the car, and said have a good day. They gave me back my car before they even got paid from the insurance company. Lastly, they gave me a free headlight that the insurance didn’t pay for because my 2 headlights did not match in looks due to its age. The entire front and left side was replaced (about $ 6,000 worth of work).
I’m very thankful to John and his whole crew — this is my second car that I have brought here, and as I said above our whole office brings their cars here as well as the guys that drive independent taxis.

I don’t really like cars, i hate accidents, and i DESPISE insurance companies! That being said, A Plus Auto Body makes my life so much easier, given that i own a car, get into accidents, and have to deal w/​insurance. My family and I have gone to them for many years. Plus i have teenagers who seem to constantly bang up our cars. From the minute i walk in to the minute i leave (with my ALWAYS perfectly repaired car!) i feel well-​taken-​care-​of. They are used to dealing w/​insurance companies and advocate for ME and my car. They do sometimes take awhile to get the job done, but it is worth it for me to have the peace of mind knowing that my car is going to look and drive perfectly.

In response to who posted, I received no phone call informing me they were just cancelling my appointment or any attempts to contact me at all. I had to call them to ask about the estimate on my car (little did I know, there wasn’t one. They didn’t even have my car or any ideas about it). Why not at least contact the owner?
Also, why would you set up an appointment to tow a car and then suddenly not be able to do it? Some communication would have been very helpful, and don’t blame the insurance company. My insurance company is great, and they were helpful in setting it all up. Last time my car was damaged and un-​drivable, a tow truck came immediately, took my car where I asked them to, and then took me home. You guys couldn’t even just get the car, bring it to the shop, and give an estimate. Incompetence
THAT is why you got a negative review.

These guys are great! They do not cut corners and really strive to make you a lifelong customer. Several times, they have done an amazing job on body work for my car. They always go the extra mile and are a HUGE help when it comes to dealing with insurance companies. Also, for those times when you are repairing without insurance, they will find you ways to cut costs. I can’t recommend this shop enough. A+

My family has been using A+ for close to 20 years, I never gave it much tought or need until finally it was my turn. I was hit and wasn’t my fault. But still my car got banged up, so I had no choice but to get it fixed. My dad told me to go to A+. So, over to A+ I went… It was so easy, they guided me every step of the way. All the presure was taken away from me. My car came out great. I highly recomend A+. Hope they’re here for another 20 years !!!

This place has good people, good service, and I will definitely come back again.

This was the preferred autobody center for Progressive nearest me. I was really scared reading these reviews but just wanted my car fixed and the insurance company had already set it up. If I could go back in time, I would just get the check and take it somewhere else.
Overall, A+ did a good job but I am picky and noticed a few things. If I had a new car and wanted it back to perfect condition, I wouldn’t recommend them. Some of it may be the insurance company pushing for the lowest cost and fast turnaround. The car was done within a week as promised except for a hubcap that hadn’t come in. Problem 1 (far from a dealbreaker): they wanted me to pick up my car for now and they said they would call when the hubcap came in. I guess I was supposed to call. I waited a week and a half, possibly two weeks, and called back to ask. They had sent it back already. It was fast for them to get it back but still it was a little odd/​frustrating.
Major problem: my alarm had been disconnected, not disabled, but disconnected and it still doesn’t work. I don’t really have time to mess around with it.
Minor problems: some of the trim wasn’t removed during painting and also wasn’t masked properly on the door. So, you can see silver paint on the black trim but it would be difficult to notice.
One of the decorative rubber seals must have been difficult to get on and they used a different, old one that looks very faded and sun-​damaged. You can also see a red attachment grommet that I am pretty sure isn’t the correct part. Not a huge deal for me since I don’t drive every day and my car isn’t as new as it used to be.
The replacement mirror was almost right but clearly a lower quality than the original as it shakes quite a lot and the adjustment knob doesn’t match the other one. Probably not A+‘s fault but it is probably the most annoying thing to me after the whole mess even excluding the alarm.

This place was a nightmare for me. Prior to taking my car in for repairs due to a fender-​bender, I checked the Better Business Bureau as well as Unilocal and city search reviews — everyone thought they were pretty good (other than paint jobs, which my car didn’t need), so I took it in since it was one of the sites my insurance guaranteed.
The adjuster had quoted that the work would take one day — nope, A+ asked for five days. They also said the trunk was no longer aligned due to the accident and that they needed more money from my insurance company.
Five days later… I go to pick up my car and THE BUMPER ISN’T EVEN ATTACHED TO THE CAR on the sides. The bumper itself had dings and scratches all over it. And, the trunk was not at all aligned although they had successfully requested more money for it. To boot, THEY APPEARED TO HAVE SCRATCHED UP MY ENTIRE DRIVER’S SIDE — both doors and hood. There was also a large, new dent on my hood.
When I took my car in to complain about the fact that: 1) they had not even repaired the basic things they were supposed to, and 2) they had further damaged my car, John was argumentative and denied that it was their fault. I finally convinced him to come look at my car and he admitted that the bumper was an incredibly shoddy job. He later revealed that what I thought were scratches were actually GLUE from the bumper smeared all over my car!
I will admit that once John realized they had totally screwed up my car, he became very nice and gave me some free paint and offered to fix the dent — but the car would have to be left overnight at my expense on a rental. But, I shouldn’t have been made to waste hours waiting while they fixed the bumper and buffed off the glue and I shouldn’t have had to scream and yell before he admitted they messed up and made it right. And, I shouldn’t have to pay for a rental car (note: one of the employee’s daughters works at the Hertz they are affiliated with) while they repair the damage they caused.
DO NOT BRING YOUR CAR HERE!!!
P. S. John tried to tell me that all the negative reviews were from other auto body shops — well, this one’s not… and I don’t think the others are either.

The paint has continued falling off the bumper and in places that weren’t even near the little ding that had started it off a year ago. Replacing an entire bumper is expensive and I’ve been procrastinating the major expense but pretty soon the pain will have bumbled, pealed, and cracked off the whole thing.
Before you spend your money or the money from an insurance company at this place please remember that when the job they do falls apart because of poor quality work it is going to cost you time and money to get it fixed right.

Friendly service, but terrible quality.
I dropped off my car after some jerk-​ff backed into me. This wasn’t a huge amount of work, so they told me right off it’s more of a ‘side job’ — they will fit me in where there’s time. Ok, fine. So they did. I came to pick up the car, they told me it was ready. It still had masking tape on it which I had to peel off myself. They left a bottle of cleaning solution inside — I returned it. One of the panels (front fender) they painted the body color, but never painted on a black strip at the bottom which protects the body from road debris. The paint job was terrible. Just really poor. It started peeling around the lights. The front fender still had a small dent in it — that never got fixed. The people were very nice, but I’m never going there again, and I would not recommend them to anyone either.

Let me say that based on the work that A Plus did on my car, I should give them 1 or 2 stars. I bumped them up to 2 stars just because of the great attitude that John and his staff offer up (as other reviewers have mentioned). Although you will see that I was pretty disappointed in the work, John and his front desk woman are very nice.
Let me say that I’m a car guy through and through. I currently own four cars, generally buy/​sell one per year and typcially own more specialty cars. A few years back, I had a specialty car that need to have both bumpers painted due to typical city taps on the bumpers. I was selling the car to a discerning buyer from Chicago that was flying in to pick up the car and the bumpers needed to be as perfect as the rest of the car.
When I went to pick up the car the first time, that’s where the problems started. John went to show me the work on the back of the car and I noticed that my plate was not on yet. Not a big deal but then he himself pointed out a few other things needed to be finished. Those got taken care of quickly and I drove away with the car. Not more than 10 minutes later, I noticed the trunk light was on and I could not go back to see John. I got out of the car to check it out myself and noticed that the entire weather stripping around the trunk was peeled away and just stuffed in to the trunk making it impossible for the trunk to close correcly.
When I brought the car back, it had to be left for the car to be taken care of. When I went back the second time (annoying), the front bumper had a major, major scuff in it. When I asked John, he said one of his guys had parked it in the street and then another of his guys backed in to it. Front bumper had to be painted again.
Finally, once I got the car home and really looked it over, it appeared that at least the rear bumper had been painted on the car. This is a cheap-​o way to paint a bumper and one that bodyshops employ to save the labor of taking the bumper off and on. What had disappointed me was that I was assured it would come off and it clearly didn’t.
The kicker of all of this is that the new buyer — that I worked so hard to match the condition of the rest of the car — noticed the short comings of A Plus’s work and was not happy. Not the way I like to do business and not the way A Plus should either.
I’ve switched my painting to Ciro’s Auto Body in Everett MA and have a car in there now for bumper painting. I’ll be posting a review upon competion.

When I was in a fender bender that was not my fault, I did my research and decided to come here. The insurance company quoted the damage as being about 1,000 dollars less than what it was (scumbags), because they only listed the cosmetic damage. But when the mechanics found more damage under the bumper, John (the owner) was very helpful with getting they insurance company to file a supplemental claim to cover the rest of the cost.
The only negative thing about going here, is that the service took about two weeks and a half, which left me without a car. If you need your car fixed fast forget it, but if your willing to wait the service here is worth it.

I cannot rave ENOUGH about A Plus Autobody. I had a kind of unfortuante incident where valet parking rear-​ended my car, and I was piiiiissed about it. John at A Plus was straight up incredible. He took such good care of me, called me with updates, took care of all the insurance paperwork, and had my car back to me in seven days running like a peach. Bonus — he fixed the preexisting crack in my rear fender and didn’t charge for it.
I love. love. love. this place. I have a LOT of issues with mechanics and auto repair shops and got totally ripped off at Meineke last year. I worry a lot about getting the shit end of the lollipop, because I’m a chick and know absolutely nothing about cars. But John and the folks at A Plus were so good and patient… from now on, I’m ONLY taking my repairs here.

If I could get away with not giving this place a star, I would, but I need one to write a review. I got this place preferred to me by Progressive Insurance. They did a horrible paint job that to quote Cityside Subaru «a high school student could have done a better job», they «forgot» to replace my fog lights and they kept an old wheel barring on my car, not to mention that they forged my signature so that they could receive the check from my insurance company. Thankfully my car is getting taken care of at Cityside for a makeover. Never go to this place!

Summary — Friendly Service, Hertz Car Rental on Site, Beautiful Waiting Room, Really good auto body work!
Usually I dread taking my car in for repairs, but I love going to A Plus Autobody. I discovered them first when my car was side-​swiped by a Somerville city construction vehicle. Since the city of somerville wouldn’t admit that they hit my parked car, I had to put it all on my own insurance. A+ helped me out, fixing all the scratches and dents perfectly, and tried to ease my financial burden a bit.
So last week when my fender/​bumper cracked and fell off my car, I duct-​taped it back on and drove straight to A+ (only a few blocks away). Their office had been re-​decorated and was gorgeous! The young woman at the desk offered me a cup of coffee (very welcome), and very soon, a friendly man came out to check out my car. He gave me an estimate very quickly, and since he knew I was paying out of pocket, he offered me after-​market parts and explained that there wouldn’t be much of a difference, even in color. I also found out that they offer car rentals, and you can drop off your car right there. I got a great deal on a Ford Focus for two days. In two days, I came back and my car was gorgeous — all repaired and even the inside had been cleaned.
I wish they did all kinds of car repair — because I’ve never done any service on my car that was so convenient and friendly as them!

I found A+ after my car was broken into and the driver’s side airbag was stolen. The people here are great — they had my car repaired and back to me quickly and it looked like new. John, the owner, explained what repairs were needed and why, and told me to bring the car back if anything didn’t seem right. And on top of all that, he took time to fix the grill on my car (which was knocked in) and bang out a small dent in the hood from a previous hit and run!
Well, a little while later the driver’s side window (which A+ had replaced) started acting funny, eventually getting stuck open. I was able to bring it back right away and they were great. Turns out the after-​market window paid for by my insurance company was faulty — John showed me the faulty window, and it was indeed a little too big compared to the new manufacturer’s window they replaced it with. They had the new window installed in less than 30 minutes.
I love these guys — they’re honest, fast, and they really care about their customers.