Maaco Collision Repair & Auto Painting

I brought my car in for some pretty big damage done to my brand new SUV. The work that was done was amazing. Maaco in Somerville went above and beyond what we discussed to make my car look better than the day we drove it off the lot. I can’t say enough good things about the quality of repair. The pricing was very fair and the customer service was exceptional. I wouldn’t go anywhere else. Thank you to all at Maaco in Somerville.

I took my 94 mazda miata there for a big job: cut rust out in several places, weld new metal, replace a dented fender, and full paint job. They quoted me ~$ 1,600 for the whole job which was about half what other shops had quoted me. On top of that, they got it done in just over a week which is excellent considering the work involved. I was very happy with the results. Sure it wasn’t the best auto body work on the planet (got a tiny bit of paint on the tail lights, soft top, etc.), but still great value given the low price. Perfectly acceptable for an old car especially. The manager Richard was very helpful. Two weeks after I got the car back the new fender began rattling a bit. I brought it by the shop and they fixed it, no questions asked. If you’re paying out of pocket for anything, I’d definitely check this place out.

I want to commend the professionalism and workmanship of the staff and those who worked on my CRV. I was told on 7−22−15 that they needed 5 days to work on my CRV. I had extensive damage in the back left side, areas keyed and several dents with rust from side swiping the snow banks this winter. I picked up my CRV today which is the 5^th day. All work done and extra buffing on scratchers that I was not aware of. My CRV was ready for me cleaned, washed and vacuumed. My friends and I have always had great service from therm throughout the years and will be going back after next winter. Great service with great price.

Is it possible to leave 0 star ratings?
I took my car in a few weeks ago to get some rust repaired over the rear wheel wells. The manager, Richard Jr., said that it would take max 3 – 4 days, and that he could get me a rental car from Enterprise for $ 26 a day. I figured that’s about $ 150 liberally, so I saw no problem. I dropped my car off on a Monday, and got the same time estimate. The Enterprise he recommended added on a $ 16 per day insurance policy (I didn’t know it was a con; it was my first time renting a car), but again I had budgeted it well so I wasn’t concerned. I called on the Thursday that my car was theoretically going to be ready, and they said it would be ready on Friday, 1 day after they estimated. No big deal, one day doesn’t make a difference. I called back Friday and they said no, it would actually be ready Monday, and that they would take money off. At this point I was pretty pissed because the manager wasn’t talking to me himself, but it’s not like I had another option.
Monday rolled around and I called and they said it would be ready TUESDAY. So instead of having a rental car for 3 – 4 days, I had it for 8!!! I was promised they would call bright and early Tuesday morning, which they did not. I called and they said I could pick my car up at 4:30, that they were taking more money off.
I got there, and the car looked great, but they couldn’t take any more money off, despite me paying 4x the amount I was supposed to on a rental. The manager said he would try and call Enterprise to get them to take the money off, but he clearly never did.
I don’t know what kind of scam they’re pulling with rental car companies, and although the end repair looks great, I would VEHEMENTLY tell people to avoid this place if they can.

The service at Maaco is BEYOND five stars! From start to finish the courtesy and professionalism exceeds ones expectations. After reversing into a support post for a tree (on a very cold & dark night) I was left with staggering estimates to replace the bumper and tail light.
Maaco was literally my third stop after going to the dealership and another local garage. All of the estimates were roughly on par, however, what set Maaco above the rest was the repair time. Due to a very important meeting this week I needed my car back quickly. I was quoted 2 days by the other guys and only 1 day by Maaco. More importantly: THEY PRICE MATCH! After dropping the car off and stressing how imperative it is that I get it back the next day, RJ informed me the job would be done in only matter of hours.
WHAT!?!
I was thrilled! There were SOOOOO many other personal touches added to the service that I am, literally, writing this minutes after leaving the shop. Maaco in Somerville has an amazing team and provides stellar service. I officially have a new «go-​to» place for auto repairs… But I hope I won’t need any.
Thanks guys!

I have literally never had a worse experience with a business. I only rarely write Unilocal reviews, but this place was so awful that I felt obligated to warn people away!
Here’s the story of how it took this place 37 days to fix my car door: I was in a minor car accident, and the insurance company that was covering the cost was a small, inexperienced operation from out of state, and did not have their own appraisers in Massachusetts. When Maaco realized they could therefore squeeze some extra money out of this insurance company, they wound up going through TWO rounds of insanely high estimates, causing the outrageous delays of over five weeks. They ultimately squeezed ~$ 4000 out of this insurance company to fix a DOOR on a car that was itself only worth ~$ 6500.
I don’t begrudge Maaco for trying to make a buck when they realize they have a sucker insurance company on the other end of the deal, but this was completely dishonest, and I was constantly shocked by how slimy this place was, and that they were willing to leave me in a rental for OVER FIVE WEEKS as leverage to squeeze money out of this company. It was a genuinely shocking experience to deal with a guy that was so comfortable being aggressively dishonest, and I would strongly advise anyone to stay away from this place.
(For the record, the work they did was fine).

AVOID! AVOID! AVOID! I wish I could give it no stars at all. Did my car there a few years ago, but back then I didn’t use Unilocal!— I was searching for another body shop right now and came across this.
Anyways, had a front bumper painted there — when I came to pick up the car, the lower bottom of the bumper was not painted, because as the manager told me «its not a bumper, its a lip of a bumper», even though It was a one piece.
I assume they did that because I asked them to replace my hood too, which had a small dent — and GIVE me back my old hood. But when I came for the car, the «threw away my old hood», and didn’t paint «bumper lip».
So when I started arguing, the d*ckhead manager said that he would finish painting the bumper if I didn’t ask for my old hood back.
I was new in town, it was my first time dealing with body shops, so I simply agreed because it seemed like there was no choice.
I do, however, up to this day curse that manager and their body shop. If they are reading this, I hope that an old hood from my car was worth all the negative feelings that I have for the manager personally, and for the scam Maaco in general.

First of all, they are the ONLY people open on Saturdays for estimates. They even stayed open late to do mine AND another person’s after me who showed up ½ an hour past closing time. They are very honest and show you on the computer what parts etc. cost. They follow up on everything. I ordered some scratch paint which they made for me for free AND they even painted my scratches and buffed my car for no extra charge. It doesn’t get better than that!

No issues getting the car repaired, they kept me in the loop on the repairs and the only cause for a delay was because of the insurance company (of course). Cost wasn’t ridiculous and they charged significantly less than what the dealership estimated. Honest and no attempts at hidden fees or charges.

Cheap might end up being expensive. I took my car here to get a new coat of paint and fix the front end. Many thigs wrong with this place, work not done correctly, missing parts after work was done and work not done in a timely matter. Found out various pieces were missing after work was done, when called to pick up car 4 weeks later the front end was crooked and not aligned, some small noticeable parts where not painted, And ohh yeah im still waiting to get those parts that are missing, the manager Mr. Ro not very helpful or very nice, doesnt he know there is a bodyshop in every single block… My advice to you, AVOID this place, if you really want to go to Maaco go to another one just not this one

Four stars for what they are: a decent auto painting/​repair shop. You won’t get super high quality flawless work here, but you will get the basic job done on the cheap.
I recently had an aftermarket hood and some minor related spare parts replaced on a car I wanted to unload. The quote from my usual shop, Deleo’s Autobody (they do AWESOME work, btw) was over $ 1000 more than Maaco, so I decided to bring the car here.
Frank was kinda rough around the edges at first, but I think he was trying to be upfront with me, and also was concerned I was going to drive home in the wreck I’d brought in for an estimate, since it wasn’t really safe to drive. Once I made the appointment for the service, he was very responsive and nice. When he left me a VM to «call him as soon as I got this,» I expected to hear they had found additional damage, but the message was actually to let me know he could save me about $ 40 by reshaping a part and not replacing it entirely. Works for me!
They also stuck to their estimated schedule pretty closely. They needed the car for a day longer than their «best case» scenario, but I bet I could have gotten the car done faster if I pushed. I didn’t need it back fast, so I didn’t worry about it.
I got a $ 50 coupon when I picked up the car, which looked just fine. A couple minor imperfections, but nothing any worse than what will happen to a car that gets driven around and parked in the city.

Avoid this place. The guy working there gave me an estimated that basically covered the damaged and paint it over instead of replacing all the necessary parts. When I asked him questions he got all ticked off. I left and never got my work done there. Plenty of other options for body work in the area.

First off, Maaco is a franchise, so each shop is going to vary widely in the quality of work they do. That said, this one is a solid shop. They’ve worked on two of my vehicles and they both came out great.
For the money, this is about as good a body shop as you good ask for. Frank and his guys did a great job doing some light fiberglass work and a full color change (including rockers and door jambs) on my Corvette. Every other shop I called was quoting me a MINIMUM of twice what Frank had quoted me for the same work, plus he hooked it up on the cost of some of the additional prep and finishing work. Frank was awesome to do business with and is just a really nice guy in general.
For 99% of the poor reviews I’ve read, I have one thing to say: You pay for what you get! My work cost 2 grand. Autobody work in general is not cheap. If you think you’re getting a show quality paint job for 3 or 4 hundred bucks, you’re crazy. Fact is, for what I paid, my car came out better than the $ 5000 paint job my father got on his Corvette from a very reputable body shop.
They did the work within the time frame they quoted me… but I did tell them to take their time and do the work right rather than rush to get it out the door, and believe me, the difference in quality is evident.
You can get much lesser quality work and pay a lot more at a lot of other body shops. If you talk with these guys and explain what you want, they will work within your budget and more than likely you’ll be as happy with your car as I am.

As much as I don’t like Maaco on a whole, I did recently go there for work on my car. I had some neighborhood punks scratch the crap out of my car. My insurance paid up OK, and I took the whole mess to this place to be re-​painted.
I’m not a fan of Maaco. I find their paint jobs cheap and low quality. But — they offer a range of services. You can do a quick cheap repaint of a car for just a couple hundred bucks. Granted, it won’t get all the nooks and crannies — but if you pay more, you get more.
They matched up the color of my car perfectly — buffed out the scratches — looks awesome. They really nailed it. I didn’t think it would come out nearly as good as it did.
It’s been awhile now, and the paint job has held up just fine. No cracks or streaks or weird discoloring. I actually recommend using Maaco!!!

Theres a sick Riviera on the road thanks to Maaco Somerville. they did an outstanding job for an outstanding price. A full paint-​job in just three days. Just incredible. Roy is the Man.
I recommend Maaco Somerville to everyone!

I’d have to give them a perfect five stars. They weren’t perfect in execution, though, but their work ended up as good as I could ask for… especially for the price.
I had a set of CBR motorcycle plastics painted there last week and I couldn’t be happier with the results. Granted, I had to be a little patient for the end product, but it was well worth the wait. I had them paint the plastics a flat black, a finish they weren’t 100% familiar with, but were definately willing to do. I came in after getting a few other quotes that were quite a bit higher than what they quoted me at the end of the discussion, but when I came it, I told them the look I wanted and asked them if they can go about doing it. After a discussion where they educated me on how they could go about doing it describing the pros and cons of each method, we decided on a method that had some inherent risks to the quality of the end product. But upon leaving, they gave me a call and told me they had found a paint that would be within my price range (there was a more expensive custom paint that I had originally passed on) and suggested that I go with the new paint they had just found. Of course I agreed! They ordered the custom paint for me, at cost, and charged me their typical work price, prepped the fairings with epoxy, primer, and gave it the propper sanding, and then painted. The black finish turned out great (when looked at in the shade) but when I brought a few of the parts out in the sun, they were a little thin in very un-​noticable regions.
I wasn’t happy, and took them back, to which they gladly fixed the ‘problems’ (I’m pretty picky) and gave them back to me within a day. The parts look fantastic. Smooth, no spray clumping, no orange peel, very smooth and very even. Almost freaking perfect.
So I give them five stars. Low cost, quality service, great attitude towards doing things that you want hem to do, and a no frills attitude towards complete customer satisfaction. I may revisit this post and add links to pictures of the work when I get the parts on the bike.
I would gladly go back to them in a heartbeat for more work. If I actually gave a damn about my car, I’d take it there to get all the inner city damage that I have received over the years.
picture of their work:

Pretty shady. I dont trust too many auto places and this is no exception. I took it in there to put a fender on and «lift» up my front bumper which they had to take off anyways. The front bumper stayed in place for less than a week, went back, had them «lift» it again and it dropped back down about a month later. Basically it turns out they put it in place using zip ties! I would have paid extra to use the real clips but apparently that wasnt an option. They also quoted me a LOT less over the phone and you guessed it, once i got there there was apparently a lot more work to do than they originally thought.
Basically im sick of paying someone 300 dollars to spray paint a fender.

I had a really good experience with them. My car came back nice and shiny. They gave it a good wash and even cleaned the inside of my car! The people who work there were patient with explaining everything, and I would definitely recommend them. Especially since it was about ¹⁄₃ of the price the dealer quoted me!

I wouldn’t recommend this place to my worst enemy.
1. They said my car would be ready in a week — try 3 weeks. And not one phone call to update me or apologize for the delay. No offer for a rental car or anything. I had to keep nagging them about what the status was. After the repair was done I had to go to my insurance company to get it redone, so add another week to that time schedule.
2. They didn’t replace the hubcaps that my insurance paid them to. Then when I complained to the insure co. they lied and said they wrote me a check for them — making me look like I was trying to get more money out of the insurance company.
3. When I got my car back my back door no longer locked, and my interior lights on my automatic dash didn’t work at night.
4. There was paint overspray everywhere.
5. There was oil stains on the interior roof of my car.
6. My car smelled like factory chemicals for about two weeks.
7. They asked me to sign the release stating that the work was satisfactory before even showing me the repairs, and then they lost my keys to boot.
This place was a mess. I had to bring in the Insurance company, Amica, and luckily they rock — even though they did have this place listed as one of the recommended picks. So I was able to have it fixed, but of course received several looks like I was an unreasonable customer.
Never go here.

Maaco has a reputation as a pretty good place to get your car body repaired and repainted on the cheap after an accident. Because they don’t order new body panels, and instead bend the metal back into the right shape, they can cut about 40−50% off what a dealer’s body shop would charge you. They do a pretty good job with paint and finish, but it is never quite as cheap as the low prices you see posted around.
SCAM ALERT: These guys told me my car was ready, then when I went to pick it up, found a bunch of tiny bubbles in the new paint (it’s noticeable under the light). Only after I asked about that, they said had yet to wet sand and buff it, which they had already charged me for. It seems that they were hoping I wouldn’t notice or something. So basically they didn’t fulfill the contract in the promised delivery time, and I have to go back so they can finish the job.
Also, I found a couple of droplets of pink paint on the other side of my vehicle; obviously they aren’t very careful when spraying in close quarters.
These guys kind of hinted that I should have filed a false insurance claim instead of paying for the job myself, and their pricing is very «fluid», if you know what I mean. I’d avoid this place if at all possible; there are plenty of other places out there.