Holiday Inn Express Snowmass Village

I read the other reviews before I stayed here, but after my husband made the reservations. Lol. I admit I was worried, but I try to keep an open mind. I expect to stay in quality places on vacation — but am not a super fussy woman. I was bracing myself for rude staff and a gross room.
Instead — Wow !! A great experience here — Highlights —
Staff — we were treated well by a respectful and friendly front desk and cleaning staff.
Room — modern and not fussy; very clean
Bed — AMAZING. Comfortable and cozy
Breakfast — great variety and freshly made
Pool — huge, warm — excellent hot tub
Ski storage — slope side and free
Guest laundry — free!
Great location — slope side
We enjoyed the great service provided, had a great experience here.
We would return and plan to !
The previous reviews must had put them into action as we had none of the problems described.

By all means, the worse Holiday Inn we have ever stayed in. The rooms were hot, the toilet kept breaking down. The bartenders and restaurant staff are not friendly. There was a full event going on and the bar started shutting down at 10:30pm, literally kicking a bar full of people out to the streets. All-​in-​all, I could deal with the crappy rooms, it’s the customer service that I can’t deal with. STAY AWAY!

This place is a dump, not up to my expectations for a Holiday Inn. I have spent many nights at Holiday Inns across the country, this is NOT up to the standard I expect for Holiday Inn. I would not give it ANY stars but I had to give it 1 in order to post this review.

Yeah. Ick. The only reason why this place is still in business is because it is in Snowmass. Gum stuck to the carpeting in the rooms, sinks that don’t drain, dirty lobby and lobby furniture, no air conditioning (oh, you get a small oscillating fan). Front desk staff sort of bizarre and robotic like. That is about all I have to say except for… never again.

Horrible horrible horrible. The first room we got did not look clean at all. 2 outlets did not have covers, the room was 80 °F and no AC (a small table fan only). The heating vent cover was missing and no refrigerator. When I tried to call front desk twice, no one answered. When I went to tell them, they couldn’t believe it that it wasn’t there. They get me an old refrigerator and upon plugging it in, the guy says «sorry the refrigerator does not work. WTF I said to myself. I came here with my family (wife and 2 small children) there was no way I was going to stay in that unsafe room. They changed me to another room which was better, but still unsatisfying. No AC and u could hear everything outside ur door. Don’t stay here, really don’t it’s worse than a motel.

Not really a fan of this place. My room was a mess: faucet in bathroom sink not affixed to the counter, tile was dirty, faucet handles in tub leaked when operating, the shower head was at forehead height (5’10″), fridge somewhat worked, screen for the only window was bent as an indicator someone had broken into the room before, the room décor is outdated and Anglo-​centric kitsch from (maybe) the early 80’s, stains on walls never cleaned by housekeeping… I really can keep going, but you may understand that this is a sub-​standard facility.
Communication between the front desk and housekeeping needs severe overhaul. Front desk is occupied with a staff foreign to hospitality and possess no sense of urgency or accuracy. Breakfasts were dismal in quality and availability with little understanding from staff that decaf coffee does not equate to regular coffee. Rather than refilling the regular carafes the staff was insistent I settle for what was available.
Premium price for a joke of a hotel. I stayed here a week and was highly uncomfortable. The room was stuffy (a choice I made to keep the window closed at night due to lack in window integrity), the bed was hard and pillow cases had traces of Tammy Faye’s makeup.
Pay a little extra for another spot on the mountain because unless your standards are low you will not be satisfied at all with this place.

If you can avoid staying here, DO!
The people here are very unhelpful, there were no towels in my room AND there was a spider in my bed! Not to mention the stains on the carpet.

This place is flat out disappointing. Nestled in the beautiful Snowmass mountains and surroundings, the space could have used a WAY better place to stay. Everything outside? Gorgeous. Everything inside these walls? Old, dated, and unfriendly.
I could tell it wasn’t the greatest place to be upon walking in. The staff are all international and barely crack a smile. They honestly don’t give a rats ass how satisfied you are with the experience or your stay. Welcoming? Hell no. Miserable? Likely so.
No A/​C in the rooms– be warned. It gets awfully stuffy inside and it makes it hard to sleep. All they have is this old, small fan they probably bought at K Mart 15 years ago. Doesn’t help the slightest bit. It gets to be pretty warm in the summer so I’d suggest finally forking the money over to get some air conditioning.
Oh, and that continental breakfast they offer? It is complete GARBAGE. I think that the staff were purposely trying to kill us with that food. I never expect a lot out of a continental breakfast, and I don’t expect it to be any where near amazing, just edible. This was not. The boil-​in-​a-​bag eggs were crusty and extremely salty. They had turkey sausage patties that we SHOULD have used as frisbies. They were nearly dried out enough to be chips. Don’t even think the bacon is better… it was stale. My advice to you is to only eat the bread products and anything in a package. The food was completely unacceptable. I knew based on the attitudes of the staff it wasn’t going to be worth my while to say anything, because like I said, they don’t give a rat’s ass.
I wonder if this is representative of other holiday inns? I’ve never stayed at any before, and this was my first time. Whatever the case, I do not plan on trying to stay at one of these ever again. Certainly left a bad taste in my mouth for sure. So much for first impressions…

This place is filthy. No AC just a squeaky fan. Old, dated, dirty. They will not answer their phone. Sink won’t drain. Do not spend any money on this hotel. We left and refused to stay here

So I specifically got this room hoping to get some sleep. I had made it very clear throughout the day that I needed some sleep. They put me in a room next to the pool. When I went to the front desk and asked for a privacy door sign I reiterated how upsetting it was to be placed next to the pool. The ignorant girl behind the desk said its a prime location room that everyone wants. Not can I switch you to a quieter room? This hotel is out of the 1950s or 60s. It has a pegboard for a headboard. There is NO AC. They give u a 12in fan. There is a mini fridge but the only microwave is in the lobby. I haven’t tried the food or bar in the hotel. I know the restaurant across the street Il Poggio is Awesome. All I wanted was a quiet room. What I got was hours of cute kids playing Loudly in the pool. Thanks for another night of no sleep. I truly appreciate the complete lack of customer service.
So I just called the front desk and got a male on the phone. I requested to be moved and he has put in a request for me. So maybe tomorrow night I will achieve some sleep. As for tonight this is a total waste of my cash.
I was about to upgrade my review. I had 4 nights of nice sleep. Then I got a neighbor. A neighbor who has relatives staying at the hotel. Not sure who needs to wake up at 6am on a Sunday or why the relatives could Not communicate via phone. Instead it was like a group conference outside my door.
I have put in yet another request for a quiet room. I don’t give a crap what the view is. I want a QUIET room.
Also all the doors suck at this hotel. Good luck getting a key that works or a door that shuts properly.
Finally had a helpful young lady named Yana put me in a quieter room. Scored a Queen size bed as well!

Air conditioning didn’t work, super noisy, horrible rooms. I’ve stayed in over 3000 hotels in my life and this was one of the worst. Stay away!!!

Horrible experience. Check in was supposed to be at 4 and we got there at 3:15, so we expected to wait for 45 minutes. We did not expect to be told repeatedly that our room would be ready in an hour and a half (every 45 minutes I would check back and that was what we were told). We did not get into our room until after 7 PM. The front desk repeatedly put us off knowing my husband and his service dog needed to be situated. We were left in the lobby on a couch to wait with no apologies or attempts to make our wait more comfortable or worthwhile. At breakfast the staff was too involved chatting with one another to see yo keeping things stocked, like coffee lids or sugar. Repeatedly the handicap ramps were used as storage space for boxes and garbage cans among other things. The first two days housekeeping didn’t make it to our room to attempt to clean until 5 PM when we were ready to relax. The third day they came to clean in the AM but when they left the door was left ajar. When I called corporate they had difficulty locating our reservation and even though I told them I had no interest in further dealings with the local management, they told me the local management would be calling me to handle our complaints. I never received that call.

I’m going to make this short and to the point.
My stay here was 3 weeks (business trip)
Apron checkin at 8pm, I entered my room to find out it was still dirty! I returned back downstairs to the front desk with my co worker because her room was dirty too! We had to wait till midnight before someone could clean our rooms! There is only one person working the front desk so he does everything!
Now the horror begins!
Had to move rooms 2 times!
First room stunk awful!!! Had to leave door open to air out! and noisy! Also the heater was stuck at 75 degrees! I had a headache for three days! … Next– was up after a long days work because of loud neighbors. Come to find out staff lived in the room next to me and partied all night long sometimes till 3 in the morning! Finely after 3 days of complaining I was moved.
Next room was quite but outlet in bathroom went out. Called front desk they sent someone up and he said wires were cross wired and had to redo! I’m lucky it didn’t catch fire.
Housekeeping enters even with a «do not enter sing on door»
Place is UNDERSTAFFED.
Tons of overcharges on my bill SO CHECK YOU BILL BEFORE YOU LEAVE.
Was on forth floor so if you have luggage elevated only go’s to the 3^rd
ON A POSITIVE NOTE:
Free breakfast
Free Wi-​fi
Free washers and driers
Good location
Bartender very nice. Lyn
Kitchen staff very polite
BOTTOM LINE: management of a jaded hotel Westin should be ashamed of himself, sence he is manager here too, he failed to return my call but had front desk take care of my concerns. Sad poor relationship with guest!

I had a great experience here! Don’t listen to the bad reviews… I had an updated room and décor! Yes the bathroom tile was a bit dated, but the place was clean and bed was super comfortable! It’s the best option for low cost accomodations in Snowmass/​Aspen. You can’t beat the central location… we could walk to the Aspen shuttle, lift, mall and many restaurants. I will definitely stay again.

It’s clean and in a good location. That’s about it. Front desk is not helpful. Pool is meh. No frills. Noisy. First and last time. Btw, they don’t care in the least if you are platinum. It’s very noisy. The heat is on so high that it is unbearable. My windows are wide open. It’s 2am and drunken loud people just left a bar with one puking in the street. The front desk people do not tell you a thing about anything. I asked about parking and was then told it was 40 dollars for the week no matter how long my stay. I’m so incredibly disappointed in how I’ve been treated here. We are usually upgraded, but were told the hotel is sold out. It’s not. It’s the only hotel with availability on Snowmass. I didn’t do my research well because there are many poor reviews. I’m disappointed in IHG and that they allowed this hotel into their group. I thought they had standards for HIE. I guess not.