Hampton Inn & Suites Providence / Smithfield

I love this place! Great customer service and great experience overall. This hotel exemplifies excellence in every aspect.

So clean and quiet ! The woman at the desk was awesome! She even offered to babysit after her shift for someone ! I was so impressed.

There are not a lot of hotel options in the Smithfield area, but this will be my go-​to hotel for future visits. It’s set back from the road and if you’re coming in late at night, take it easy as you approach as I could easily see missing the turn (particularly if you’re having to cross traffic).
Decent amount of parking and it’s all relatively close to the entrance. At check in, they did ask for the license plate and make/​model of car. I arrived late in the afternoon and could smell popcorn. Turns out in the lobby they have a popcorn machine churning it out, so if you’re in need of a snack, they’ve got you covered.
The typical Hampton Inn breakfast was on display, though I was attending a meeting where breakfast was covered so didn’t partake. Depending on where you are off to, there’s not a lot around to cover breakfast (aside from a Dunkin Donuts nearby) if you don’t eat at the hotel.
Rooms were fine, though when I checked I noticed that I could hear a heavy-​footed guest above me. Thankfully, the guest was quiet in the evening, so ended up being a temporary occurrence. The bed side tables had plenty of power outlets, so if your alarm clock is your phone (like me), then you have a convenient way to charge your phone overnight and still be able to hit that snooze button in the AM!!!
The price was definitely right and that’s what initially led me to choose this hotel. I left with no complaints.

ONE OF THE BEST HOTELS!!! We absolutely love this Hotel in Smithfield!!! It is so nice, and clean! The rooms are great! The furniture is nice and clean. The comforter, sheets etc… You can tell everything was fresh, an clean! They have everything you need in the room a microwave, refrigerator, coffee pot, nice TV, etc… The staff from when you walk in and until you leave are sooo super sweet, always smiling, and completely, accommodating!
A special shout out to Cassandra at the front desk! She was a sweetheart! Also there was another woman who worked there on Sunday morning at the front desk. I’m not sure what her name was but she was wonderful, and so sweet as well! Also you get free breakfast in the morning, Beautiful coffee station and breakfast station!!! What a nice big room you get to go sit in, and enjoy your breakfast! We absolutely love it here!!! We will definitely be going back!!! Great job to all that work there!!!

We stayed here for 4 nights with two adults and two kids. They offer a free buffet breakfast with an amazing woman named Rosie who took care of us like we were family. She was always bustling about to make sure we had what we wanted for breakfast. The hotel is clean, quiet and was a great place to spend the week. There is an indoor pool, no jacuzzi but the pool is big and open late. It was a great way to unwind the kids. The location was great for us as we were visiting relatives in Woonsocket RI and Providence. We were half way in between. The location is not next to anything walkable so you will need a car. We met some great people and will definitely be back next year.

I stayed here over the past weekend and did not have a great experience. I had requested the romance package since i was in that area celebrating an anniversary. On the website it was supposed to consist of a bottle of champagne, chocolates, and flowers. Upon entering the room i observed 2 roses, a bottle of cheap wine, and some Lindt chocolates. When we decided that we wanted to have some wine we were not in luck because there was no wine opener. I called the from desk and spoke to an unruly woman at the front desk who stated someone would be up in a few minutes with a wine opener. 2 hours passed and we still hadn’t received a wine opener but we did get a call from the same women at the front desk stating that she said «you should have told me you didn’t have a wine opener» although that was the same person i had spoken with a few hours prior. The rest of the staff was helpful and friendly. I was hoping there would be a customer satisfaction survey or form when i checked out so i could voice my experience but there was not one. This is why i am writing this review on Unilocal.Will not be staying here for my next trip. What was supposed to be a romantic getaway turned into a very upsetting and disappointing weekend.

I think employees at high-​end hotels could learn a few things from the staff at this Hampton Inn. It is possible to be professional and efficient and yet create a comfortable and friendly atmosphere that makes you feel like you’re visiting neighbors. That’s the kind of feel I got after staying at this hotel for a weekend-​long event. The staff was very accommodating to our requests. The hotel has also recently been renovated. If you can get a good rate for a stay here, I feel you are getting a very good deal.
The rooms aren’t anything fancy, but the beds are very comfortable, the bathrooms are large, and there are plenty of outlets to recharge all your electronic devices. Wi-​Fi is free and reliable. This time of year, it is common for hotels in New England to be very dry, with enough static electricity from the rugs and in your sheets to recharge your car’s battery. That was not a problem at any point in this hotel. We had no problems with climate control either in our rooms or our activity rooms.
The hotel does not have a restaurant, but you won’t starve. Breakfast — with a very large and comfortable dining area including a fireplace — features pre-​made omelets, bacon or sausage, french toast or potatoes, pastries, juice, fruit, 2 waffle irons, and a large crock of oatmeal with several toppings. Coffee features an extra carafe of «robust,» and is available around the clock in the lobby. Fruit, cookies, and popcorn are also available. There’s a small shopping center across the street about a quarter-​mile away with a 7 – 11 and several restaurants, should you not want to travel too far for lunch or dinner.
My group was very satisfied, and we hope to use this hotel again for future events.

It’s a kinda out-​of-​the-​way place. There’s not much in the area in terms of food. The hotel only offers breakfast. Any other meals, you’ll either have to buy a frozen microwave meal from the «Snack Shack» or go out to a restaurant. Within close driving distance are a couple restaurants and a Dunkin’ Donuts. If you jump on 295 South and get off at exit 7B, there’s Applebee’s, A&W Root Beer, KFC, Taco Bell, McD’s, Burger King, etc.
There’s not much of a shoulder to pull into the hotel. I was always considering about getting rearended while pulling into the driveway. Because of the winter we’ve had, the end of the driveway has a few decent sized potholes.

This hotel delivers excellent bang for the buck. Hampton Inns always provide excellent value for the cost with free Wifi, decent breakfast, and clean comfortable hotels. This particular location appears to be a brand new construction. While the view leaves something to be desired (it is next to some sort of a large gravel/​dirt fill yard), the location and amenities make up for it.
I recently stayed there on a wedding room block. For $ 99 (or even the $ 149 best available rate for the dates I was there), you can’t beat this place. We had a King bed suite which had a sofa bed and wet bar. The fridge in the room is a huge benefit for families.
My wife’s family lives in the area, and I will definitely return to this hotel when I come up there next.

Shower water pressure is a major issue at this hotel. I’ve stayed here twice and totally forgot how bad the water pressure is. I was quickly reminded after my first shower. It takes twice as long to take a shower because you have to direct the water with your hands. It sucks. If this is a measure to save the polar bears and be «green», to hell with this place and the polar bears.
My room was quiet and I have an awesome view of a 3 story high pile of dirt out my window. Wireless Internet is good and the free breakfast is commendable.

Hotel is decent, BUT very rude & unprofessional person answering the phone in the evening. Wouldnt stay again.

I did not stay here but called and left messages for Debra Fornier, group sales director, 3 times without a return call. I was trying to secure a group rate for my church’s conference in the spring. Not a good way to do business.

Great hotel with very professional staff. Our every need was satisfied and their breakfast and pool were spot on!

After 16 hours nonstop on a car this place was an oasis! The room was a bit damp and water dripped in through the window but otherwise… not bad. The kids enjoyed the pool and the continental breakfast helped us get a jump on the day without searching for a restaurant.

During the end of October, my partner and I lost power for four days due to a snow storm that caused widespread outages. Since we live in a rural area and have a well, we did not have any running water. Aggravated by this for yet the second time this year (having lost power for almost a week back when that so-​called hurricane Irene hit us), we decided to go stay in a hotel. Several hotels closer to us appeared to be completely booked, so I called this Hampton Inn to inquire about vacancy, and they said they did have rooms available. However, when we arrived, the man at the front desk looked perplexed and informed us he only had one room available.
He put us in a room on the first floor which was directly near the guest laundry facility. I am not entirely too sure how many people were on the second floor directly above us, but it sounded like a herd of stampeding elephants! There were multiple people moving about and «stomping», children screaming, and apparently these people also had a dog that kept barking. My partner had called the front desk to voice our concerns, to which the hotel manager responded by moving us to a room on the fourth floor (he assured it would be a much quieter space).
To our dismay, the room directly across from us on the fourth floor had a dog that started barking incessantly. Again, my partner called the front desk, and we were told that the owners of the dog left the hotel to «go out» for the evening. I am not too sure what kind of pet owner leaves his/​her animal unattended in a strange place for long periods of time, but I do not find this acceptable. Due to this barking dog, it made our stay almost unbearable. The entire night we were unable to sleep due to the constant barking. The reason we came to the hotel was to get some peace and quiet, relax, and shower, not to deal with all these disturbances!
My partner and I travel quite frequently, and I must say, neither of us have ever had such a horrible experience at a hotel like this! I wanted to voice our concerns so people know what a horrible experience we had. We paid to be miserable! We will certainly never stay at another Hampton Inn again for fear of having to deal with such a nuisance. At this point, we are expecting to receive a credit applied towards the original charge at the time of our check in. If no such credit is received from the establishment, we will be forced to contact American Express directly, and make them aware of our unsatisfactory stay at this hotel (they will handle this matter and will most likely seek a full credit on our behalf due to the lack of services not rendered at this facility).