Holiday Inn Express & Suites Smithfield – Providence

This hotel is DIRTY. Worst experience ever! Management was very disrespectful. When I booked this DUMP for $ 140 a night I expected a nice well kept and run hotel but got ripped off.

Hm, I do enjoy this small place. It’s more of an upscale place deff not like a motel or lodge. It is very small but it’s well worth it. The rooms are great in size and very cozy.
Walking in the lobby is BEAUTIFUL, and the lobby person is always super friendly. All the times I stayed here I enjoyed my stay never a hassle, the front desk is always there to help. The rooms aren’t dirty or outdated, they’re just right. They don’t have room service to my knowledge but you can order for delivery.
They have a pool I haven’t checked it out yet, but I will. I also love how this place isn’t full with idiots, or loud people it’s pretty quiet and enjoyable.
I would recommend this place if you need a hotel that won’t break your pocket and if it’s close enough to the place you need. This is a good place to pick. Plus plenty of parking never have to worry about parking far from your room, what a plus.

Booked online thru HI. Simple & easy. Drove up from Long Island and the hotel was very easy to find. Lobby was bright, clean and the décor was fantastic. I was able to check in a few hours early as well which was very convenient for the purpose of my trip. Room was spacious, clean and bed was comfy. The Wi-​Fi even worked fast enough I didn’t have to use my own device (which saved me on data). Everything was clean. Bathroom was clean and the shower had great water pressure. No matter who was at the front desk they were courteous & friendly.
The breakfast was just ok but it was free (well came with the hotel fee) so I can’t complain too much.
Overall a great hotel with all the right touches. I would definitely recommend and would definitely stay here again.

1^st I was surprised when I found no hangers. Then Iron was completely broken. It fell apart as soon as I lifted. On top of that, the Phone didn’t work. I had to use my cell to call the front desk to get me a different iron. I have meetings tomorrow and NOT happy at all. Beats me how the room was prepared…

I absolutely hate giving bad reviews, but this hotel visit was nothing short of a disaster. From booking the actual room, to checking out, (the only simple part of this visit). My sister blocked off a number of rooms for her wedding. Anytime a wedding guest called to book a room, they were unable to do so. The manager called me, as my sister was very stressed with last minute details. He was very accommodating, and gave me his personal cell. However when my sister called to check her reservation, she was told it could not be found, that the hotel was booked, and to check a travel site. I texted and called the manager, who never got back to me, and when the hotel finally did, they said they misunderstood the name and had found it. Really?! Checked in, breakfast sucked, they rarely turned the lights on in the pool, it was dirty, and we weren’t anywhere near each other. If you use the same card to check in as you did to make the reservation, they put an astronomical hold on your card, mine was roughly 500 $ for a three night stay. I was unable to use the card for anything else, due to the fact that I was not expecting to have to use money other than for lunch. They do not disclose this to you. They released the funds a day after checkout, and didn’t charge me for the room for an additional two days. Don’t stay here. There is nothing special about it! Also, the staff was semi-​friendly, but anytime you go to the front desk be prepared to wait as some of the employees sit there and watch YouTube.

Wrong hotel reviewed

Seems like a rather new Holiday Inn Express. It seems to be going fine. Nice staff, very polite and helpful. Clean open lobby, Room seems a bit larger than other HI’s I have been in. Clean surrounded by woods, quiet and I like it!

My boyfriend and I ended up staying here as a second option when the Hilton in Warwick basically treated us like trash on the side of the road (see review). I was tired, just got done crying, and just wanted to shower and go to sleep since I was in an awful mood. I called the reservation hotline to see if they had a room (mostly because Newport was having a festival that weekend and all the hotels in the surrounding area were booked). They had a room, and we set off. When I got there, they pulled up my reservation no problem, gave us our room keys, and set us off on our way. The hotel is a little on the smaller side, with only one elevator. The rooms were very spacious, and very clean. The bathrooms were a little small, but we were only going to be there to sleep and leave so I wasn’t concerned about it. The beds were very comfy and that air was BLASTING because in the middle of the night we had to turn it off it was so cold! Breakfast was comped, but honestly I had to take a star away because of that. They didn’t have a lot to choose from to be honest. The eggs and bacon were delicious, but the bagels were hard and had no taste to them, and the coffee was TERRIBLE. Some of the worst I’ve ever had. The selection was very small too. Check out was easy, and the gentleman at the front desk was so sweet and wanted to make sure we had an awesome stay and appreciated our business. I would definitely recommend this hotel, and even though it seems like it’s in the middle of nowhere, everybody was very friendly and accommodating. I would stay here again.

Awesome service and our room was very nice. Much bigger than normal rooms.
The shower had hair in it — GROSS — but not a huge deal breaker I suppose.

Firstly, there is a Comfort Suites hotel already on Unilocal listed at this address. This may have been a Comfort Suites previously, but it is currently a new Holiday Inn Express.
I stayed here for one night to attend a wedding at the Crystal Lake Golf Club 10 miles away. This was the closest hotel. As mentioned above, this place has been completely renovated (rebuilt?) and has that new carpet/​fresh paint/​sawdust smell — which I find highly favorable to a run-​down, a-​million-​people-​have-​slept-​in-​this-​room-​before-​me-​and-​they-​spilled-​something-​on-​the-​carpet smell.
Considering that it’s a brand new hotel, in the middle of nowhere, most likely built only for people heading to the golf club or the nearby casinos, I felt a bit like a VIP. I’m pretty sure about 10 people were in the entire hotel — 5 of them being me and my party, which made things quiet, and the staff were very attentive. Check in was easy, the desk manager called the room to make sure everything was alright once we settled in. My bf and I had a double bed guest room which was a large, immaculate room with 2 squishy full sized beds, a sitting area, free wifi, a nice tv, a kitchenette and a bath. It was larger and nicer than I expected.
I really enjoyed the room — the only bad thing being that we found about 5 ants crawling up the walls in the first 4 minutes, but we got rid of them and didn’t see anymore. The free continental breakfast was better than many i’ve had — bacon, pancakes, cereal, toast, pastries, omelettes (chewy), yogurt, boiled eggs and bananas. I’d encourage more fruit but I was very happy with the selection. We also took advantage of the small indoor pool — it was cold! A heated pool should be more heated! But, like everything else in the hotel, it was clean, brand new, and we were the only ones around to use it.
Overall, I really liked this place, simple, easy, nice. Recommended if you find yourself needing to stay in the area — you’ll probably have the run of the place!