Jiffy Lube

This place has the best customer service! My experience with businesses in this industry is that you usually find pretty happy people who are eager to help and enjoy what they do. Sometimes you run into one that speaks over your head is quick to get you in and out. But this Jiffy Lube in particular has exceeded my expectations time after time. Tony, i think he is the service manager, or, operations manager, has, hands down, the best service-​oriented personality i think I’ve ever experienced in this industry or any other. He has your best interest in mind and is sure to inform you of all the perks you receive when you have service done to your car at his business. Working for a corporation can sometimes leave you limited in the wiggle room you have to help people because you cant just make exceptions like you could a privately owned business. But Tony has found a unique way to offer exceptional service in other wise «tight» situations. I never have to wait too long and Tony knew my name without even asking because I have taken my car there before and he used that to his advantage to personalize my experience and make me feel like this is «my place».

I would recommend using any other oil change facility. I took my vehicle here for a routine oil change. During the service, the technician also replaced my air filter. Shortly after this service, I began noticing engine problems which were not present prior to the service. When I returned to Jiffy Lube, they informed me that I needed a new air filter because someone had installed the previous one incorrectly. Even after informing them that it was them who had installed it incorrectly, they refused to provide a new air filter and only used compressed air to clean some debris from the one they had installed incorrectly. However, even after installing the «cleaned» air filter correctly, the engine issues continued.
A short while later, I took my car to an actual mechanic to diagnose the engine problem. That mechanic informed me that the engine issues I was experiencing could be directly attributable to Jiffy Lube’s negligence in improperly installing the air filter. However, Jiffy Lube failed to accept responsibility and instead stated that they had contacted the dealer and been informed that the manufacturer had issued a recall for the parts at issue. This was a blatant lie because when I called the dealership, I spoke with the manager, who recalled telling Jiffy Lube that no such recall existed.
Numerous attempts to settle this issue with the regional manager have only resulted in unreturned emails and phone calls forcing me to file suit against Jiffy Lube in small claims court. Even after filing suit, at Jiffy Lube’s request, I provided further documentation which they said would help them resolve the claim. Twenty days have passed since I provided the regional manager with all of the documentation he said he needed and I have not received one follow up email or call. I understand that mistakes happen, but Jiffy Lube’s failure to own up to their mistakes or even to communicate with a customer who has experienced mechanical issues stemming from service received at one of their locations is a huge customer service failure and should serve as a warning to others who may seek to do business with Jiffy Lube.