T-Mobile

It took over 4 plus months to receive my reimbursement for 3 lines from switching over from Verizon. I was planning on using the reimbursement to pay for the Verizon bill, instead I accrued late fees on Verizons bill for each month unpaid. I called T-​Mobile over 5 times to no avail. Actually I got hung up on by the customer care reps on the phone in my home and also in the store when they called for me! It’s common for them to hangup when they don’t know how to answer your question. AVOID AT ALL COST!!!

I stopped in to this store to pay my bill and because I need to quickly recharge the battery on my cell phone. I appreciate that this T-​Mobile Store is not as pushy as the stores in the city. I clearly wanted to check out phones myself and no one bothered me.
In the past, I dealt with a female manager who was extremely helpful and set up our new family plan. This experience was just as good.
The salesman I spoke to answered all of my questions and was knowledgeable and polite. When I witnessed him encounter a difficult customer, who was hard to understand and somewhat dissatisfied, he kept his cool and responded appropriately. Overall, very impressed with the employees at this location.

I always get problems with billing — overcharging, not giving credits, etc. Specifically, when we first started, our monthly bill was promised to be at a certain amount with all the fees and taxes included, but when I check the actual bill every month it is usually $ 10 – 20 higher than was promised. In the first few months, I contested these amounts, but it got tedious. The amount of time wasted calling and straightening it out was not worth my time. Moreover, I feel aggravated and very dissatisfied after talking to them.
I also didn’t get rebates from the smartphones we bought, and was charged an initial fee that was promised to be waived. Again, I tried contesting these, but I got the run-​around between the store and corporate. I got tired, and just took the losses. Now, I’m just waiting for the contract to be over, so I can switch. I know my case is not Isolated because some of my friends also had the same experience with T-​mobile.
So to new customers, my advice would be to get names of salespeople or managers, and have their promises be made in writing to hold them accountable. I usually trust people on their word, but there are just people and businesses that do not follow the unwritten rules of good commerce.

Quick… efficient…busy. Very busy. I’d say more staff but then how many people would a place hire for just a rush?
On site pay machine here. :)

I temporarily lost my phone tonight for about 4 hours. It made me so sad that I almost started weeping at Trader Joe’s (i.e. one of the happiest places on earth). How will I let people know that I’m buying chocolate brownie oat bars?! I was so dismayed (my phone and I have a very serious relationship) that J took me to T-​mobile to see what could be done and to buy me a new phone. YAY! BEST. HUSBAND. EVER.
It was pretty crowded for a Friday night, with the usual population of confused old people and families.* Does no one go to the phone store alone? But the savior of the night was Emily, who helped set me up with a brand-​new super shiny smartphone, case, screen protector, all at an upgrade price AND put us on a cheaper family plan. She is a superstar. So patient and friendly, answering all our questions.
Needless to say, I was very ecstatic to bid adieu to Android 1.5 (the horror!)… all thanks to the help of Emily and the wallet of J. Hooray!
* This store is pretty large and sparkly new, but be prepared to wait for a while for service. There is a bill pay kiosk machine in the corner. If you’re an old lady in there, trying to find out how to see your missed calls? I wish you good luck.