Tower Wireless

I walked in this store thinking that it was a Verizon Wireless direct store. The Verizon logo is on every wall very big. ‘I now learned that ‘premium retailer’ means you will have to return the same location with respect to purchase. Also, the store is not a reputable source of information.
The manager, Bryan Riggs, connected my phone to a power source through my phone battery and declared my ‘screen was dead’. I was under the impression that the electrical device bypassed my battery. Actually, the store does not have equipment that could determine that and didn’t even have a fresh battery that would have fit my phone. Thinking that my phone was garbage, I purchased a new Droid to replace my old one. When I discovered that my old Droid phone worked just fine a week later, I had already submitted the UPC code for rebate, so my phone was not returnable. I thought I could handle everything through the local Verizon dealer I always went to and had good service/advice.and learned that I had to return to this store to resolve anything on that invoice. Adding insult to injury, a newer Droid came out the following week, and I, of course, had agreed to a 2 year contract .
Manager, Bryan Riggs, states that he did me a favor getting me a working phone for that day. Of course, I wouldn’t have been in the market for a new phone except that he led me to believe he could test my screen for ‘dead’.
Verizon Wireless, Inc. has always served me well… but as per websites advertising for people to become ‘premium retailers’ the stores purposely appear as though they are Verizon Wireless stores. This in itself is fraudelent business practice.