Officemax

This is my closest OfficeMax store so naturally I go here first. In general and most of the time I can readily find a staff person to help me. Today I had to buy a toner cartridge for our printer. OK got that but then had to use the ladies room before checking out… only to find the dirtiest bathroom I’ve ever been in. Every toilet was disgustingly dirty and every stall was dirty… the worst being the handicapped one. And it smelled.
When I checked out, I asked if they had a service that cleaned the rest rooms. The clerk told me that they used to but don’t any longer. Turns out that the clerks have to clean them but it doesn’t happen but once a month. Are you kidding me? What the hell is wrong with these people? A public restroom should be cleaned once a week and not by the clerks… by people trained to do it. The management of this OfficeMax should be fired.

This has to be the best experience thst I’ve ever had while shopping at OfficeMax… the gentlemen in the Printing department is top notch. From being a huge help with choosing sizes for my poster… To the layout and then to the finished product. I’d recommend him any day…

Walking into this store, you are met with utter silence. Now that’s something that can be appreciated by people, I am sure, but I found it just eerie. I went in on a Monday afternoon and saw maybe one or two customers floating around the store with a few employees up front. I might have actually been able to hear a pindrop if not for the faint music that must have been playing through one sole speaker at the back corner of the store. It was so quiet and strange in fact that I really didn’t want to spend a minute longer in that store than I had to. It’s probably just me, but I am used to shopping in stores that are upbeat and not necessarily loud but with enough going on inside that I don’t feel like I am the only one in the whole store.
I don’t necessarily like pushy employees that badger you with a series of questions when you are just in a store either browsing or not interested in what they are trying to sell you on. But it’s about a balance and there are times when I would appreciate being greeted and asked if I need assistance like the time I went in. I was looking for a fine writing instrument that is somewhat hard to find as only nerds like myself would appreciate it. But not one person greeted me or approached me asking me if I needed help.
Overall, I didn’t see anything in the store that would cause me to return and the overall deathly silence inside would deter me from coming back. It’s sad but I would rather drive a few extra miles and visit a Staples store instead of this place.

I really miss Circuit City.

Usually the salespeople here circle you like buzzards. For some reason, though, tonight, despite having maybe four customers in the store (four customers on the Friday evening before Christmas?) everyone else seemed to be busy either restocking or wandering around seeing what needs to be restocked. Meanwhile, I was ready to buy a monitor and could find NO ONE to tell me if they had one in stock. I was tempted to stand in the middle of the main aisle and wave a wad of twenties in the air. Ten minutes of this and I’m out the door. Now it’s down to three customers in the store.

Found a desk chair on their website. It was going off sale the next day and I wanted to stop by and get it, but called to make sure it was in stock. The person who answered the phone told me it actually wasn’t on sale. I politely explained that of course it was and check your website, silly. The guy kind of chuckles and says oh, I guess you’re right and tells me they have it. Great. Be there in 20. +1 star! We go, we try out chairs, my husband takes forever to decide, I start getting bored and spinning around and around in desk chairs. No one yells at me for it. +another star! They had our chair waiting at the service desk and offered to help us to the car with it. +another star! Some waste of human space comes in with a printer and interrupts our transaction by being a creepy cat lady and telling the girl that she just talked to somebody about getting her computer fixed and wants to see him. Girl politely tells her to wait her turn. +another star because I hate rude, self important, interrupty people! Crazy woman accosts manager just arriving at desk and accuses him of being the one who’s supposed to fix her computer. He graciously points out that she’s got a printer, to which she scoffs at and tells him «whatever! it’s broken, see? you said you could fix it!» He informs her that they fix software, not her hardware issue and she freaks out. I had to stay at this point because it was just good, free entertainment. He never lost his cool, even though I wanted to throw her in their trash compactor. 5 stars! And bless his heart.

I tried to use the FedEx drop off during my lunch break, the staff had no idea how to ship a package. I’ve used this service before but today they told me it was not possible. They ignored me for more than 5 minutes to be told they couldn’t ship FedEx, at the FedEx counter. Stupid.

Ended up messing my computer up further than I could ever imagine! After 12 hours of me trying to restore original OS, 10 hours of my husband doing the same, we took the computer to this Office Max to see if they could do anything with it. First visit on this Saturday, entailed buying Windows 8 thinking it out override the system. It did not, and the purchase price was refunded. We took the computer back two times that day with different ideas on how to try and get it fixed and nothing worked. On the next morning, Sunday… we took it in and, again, Marco fidgeted with the system and FINALLY we had the correct CD and bam my computer was fixed. The diligence this man showed in solving my computer error went above and beyond what customer service entails!

It’s an Officemax, not much else I can say about it but it’s clean staff is friendly when there is one you can find available that’s there only downfall. Come here once or twice a month for supplies needed in my office. Does the trick!

Although you expect some teenage angst when dealing with the young, this place I would avoid. I get the impression the staff is pressured to sell no matter what. Cashier lied to my face yesterday twice. I was shocked. The store has major problems. It’s sad when you see what would work in a store and they are clearly going under. They don’t manage it well. It’s a shame.

Good well stocked store with some great sale prices. We are replacing computer furniture and were very pleased with some inexpensive items we picked up here. The main quibble I had the last time we shopped here was that the cashier was not very capable. However, he seemed to be slightly developmentally disabled so if this place at least gave him a break than they derserve credit.