Mario Tricoci Hair Salon & Day Spa

Overpriced for the same cut you get at hair cuttery for $ 13. I had a «coupon» for $ 20. Their website says that haircuts are $ 35. I thought, great, I’ll pay $ 15. Nope. I paid $ 35, because the regular price for a haircut is $ 55.
What are you charging for Mario? The .50 can of pop they offer?!
The place is outdated, there’s nothing special or interesting about the space, the chairs, the décor. The hairdressers didn’t go to a fancy special school where they got trained to cut hair for super models. They went to regular beauty school where they got taught to do regular haircuts.
Their consultation means nothing, as you’ll still get the cut you didn’t ask for.
I will stick to my usual $ 13 hair cut that makes me feel happy, refreshed, and keeps my money where it belongs… in my pocket.

Early morning pedicure, scheduled online that day. Super easy and very happy with pedicure. Little pricey, may try a cheaper place for this service.

takes 5 hours to get your hair dried and they will rack up additional costs without notifying you during the process. quoted me at $ 180 and ended up paying over $ 300.

Quoted one price — charged much higher! My daughter wanted to get her hair baliaged for her 16^th birthday. We went in to ask what the price would be. Two of the young women behind the counter had it done (and one was Asian like my daughter) and recommended a particular colorist. They said it would be $ 110 — to color it exactly like the receptionist. They then suggested we take advantage of the Mothers Day special and buy a $ 100 gift card. You get an extra $ 15 voucher as a bonus. Great! We made the appointment and bought the gift card. When my daughter went to check out after having her hair done — they said it was $ 180! Because she «needed to use a toner since it was her first time». They knew it was her first time when we made the appointment. We were standing right in front of the woman when we asked the price! My daughter called me in tears, and when I asked to speak to a manager they said no one was available. I told my daughter to use the extra $ 20 I had given her for the tip and use her debit card to pay the additional $ 45. Sunce she had only $ 50 in her account, there was not enough to tip the stylist. No problem — I intended to go in personally and talk with a manager and frankly, I expected him/​her to offer some form of refund that would go to the stylist for her tip.
I went in three days later and with a smile asked to speak with a manager. When they asked what it was about I merely said that it was about a billing issue. They «called upstairs» and then told me there were no managers available. They were all «in a meeting» and if I wanted to speak with one I could come back after 5:00. (It was about 1:30). Really? Not a single manager on site for a whole afternoon? Someone had to be in charge…
I truly believe this was bait and switch. Quote one price to get you in — then charge you a much higher one. A price you don’t even know is higher until after you are finished! Very unprofessional!

I had my makeup done here and will not be returning ever again. Brides look elsewhere for makeup! Although the lady was super nice, first of all, she kept answering the phone during my appointment. Then she was helping another customer for 10 minutes during my appointment. They herd people in like cattle here. My appointment lasted almost 2 hours and she didn’t even finish my makeup because I told her it was taking too long and to just stop. I should have known this was not a good place for makeup when I asked her if she knew how to contour and she had no idea what contouring meant. You must not like makeup that much then and you must not be up to date on the latest makeup trends that are all over the internet!
The airbrush didn’t last more than 4 hours before rubbing off. Ew. She spent an hour just doing eye shadow which looked bad and made my eyes look small and wasn’t blended properly. She didn’t have gel eyeliner and instead was using shadow mixed with water to make eyeliner. It looked so gross and she kept having to correct it with qtips. Seriously more than half of the appointment felt like she was just wiping my face with wet qtips. She gave me the longest eyeliner «wings» ever. It was ridiculous. Asked me if I could do my own eyebrows and mascara. Sure… um. remind me what am I paying you for? Again, the lady was nice so I feel bad writing this review, but other brides need to be warned not to do makeup here for wedding day. Mario Tricoci made it right after the appointment, but it was still a waste of 2 hours and travel time to the salon. But hey, at least I know not to have them do the makeup ON MY WEDDING DAY.
I can’t comment on the hair stylists, but it did look like they were very meticulous and some of the haircuts looked very stylish.

I had a disastrous color job at another salon and came to Mario Tricoci in hopes of having it fixed. Victoria did an outstanding job. Although it is not fully repaired as the damage was so bad, it still looks 100% better. Thanks to Victoria I can wear my hair down again. I do warn those 1^st time guests though that colorists do not cut so you have to schedule appointments for each service. I wish I would’ve known that but it is not something that would impact my decision to use this salon. I will definitely be back to see Victoria every time.

I recently visited the spa at Mario Tricoci. I used my Christmas gift card to get the Oxygen facial. Elsa was my aesthetician and it was such a lovely experience! Besides the fact that my skin glowed when I left, I have to commend this young lady on her amazing service. She used a soft tone to tell me what she was doing, in a FEW SIMPLE words. She didn’t try to sell every product under the sun, and she didn’t ramble on. I was able to relax and enjoy my spa day! Her hand, shoulder and head massage was THE most relaxing I’ve ever had.
Definitely stop by Tricoci if you’re in the area and in need of a spa day! Ask for Elsa, I was thrilled with her service!

Gianna (color) and Luca (cut/​style) are amazing! They are the only two people I will go to for my cut and color. I’m extremely picky when it comes to my hair. I’ve had a lot of bad experiences, but I have finally found my people!

I have been coming to Mario’s for a Brazilian Wax with Eva for over 10 years she is so sweet and has always made me feel comfortable and relaxed she is gentle and makes your waxing experience painless. I have never been to anyone else ever and I don’t plan to. I don’t live in Chicago anymore but am there often so when I am around I make sure to go see Eva. If you are looking for painless waxing and someone who makes you feel comfortable go see Eva you won’t regret it!

Gary gave an excellent 80 minute Signature Massage. He has strong pressure and understands how to properly get at muscles and sore spots. There was a lack of reviews on Unilocal for the Mario Tricoci massage therapists at Old Orchard, so I took a chance and went with a random massage therapist. I’m glad I did. Bonus: he’s also cute ;)

I have never been to Mario Triccoci but decided to get a haircut with George after my friend had gone to him a couple days earlier. I have never experienced more horrible service than I did that day. George is apparently the most requested hair stylist at this location and I’m not sure why. He was so rude and displayed no customer service whatsoever. I cut off 8 inches of hair and he didn’t even let me donate it, for the price of $ 85 for my haircut you would expect quality service from the staff especially from a higher end salon and I received the complete opposite. First and LAST time at Mario Triccoci!

I damaged my hair so bad bye bleaching it! Walked in for the first time in Mario Tricoci salon, and Luka did an amazing job bye cutting my extremely damaged hair! I had peaces fallen off, and it was just very bad! She cut it so nice, and blended all peaces in! She took time, and I never felt rushed! Will definitely go back, and anyone who needs a cut I highly recommend Luka!

Very happy with my new hair! My hair is thick so a good hair cut is key to managing my hair. I always get Keratin treatments here and they always last 5+ months! Typically I get a trim, however, this time I decided to get an elongated bob! I brought in a few pictures of what I wanted and my hair came out just as I imagined. The layers and length are perfect for my face.

WOW!!! What a beautiful salon and amazing experience. Best salon in Chicago! Victoria is the best colorist I have ever been to in my life. She took such great care of me and I could not be more happy with the result. I get compliments on a daily basis on how amazing my hair color is. Make sure to ask for Victoria!!! You will not be disappointed!

First time here. I came in for a single color process and my stylist was Gianna I believe. She applied the hair color quickly and kinda rough like she was in a hurry. She was pulling on my hair a bit when she was applying the color. Then she left to take care of another customer and another employee came to wash my hair. Afterwards she directed me to the styling area to blow dry or style my own hair. I’m like… okay. So I blow dried my own hair, went to the closet to get my coat and showed myself out. It was a very odd experience. Like they just want to get you in and out quickly and they did. The color turned out okay but I just didn’t feel welcome. They did offer me water and they also have coffee for their guests. The salon was nice though and big on two floors. Will I go back? Probably.

I went to Mario Tricoci, skokie for balayage color, & a hair cut. I was so excited to see my new look. In fact it was a horrible experience. They are # 1 in bleaching hair, very rude and careless staff. Honestly, I regret going to Mario Tricoci.
See the following:
#1 picture that what I showed the stylist what I want my hair look like. picture #2 she turned me to blond by bleaching my hair & they were unable to correct my hair color after I was there for two days in a roll each day for 5h, finally they applied a single color all over, so I’m Burnett now.

Update: I waited a month for my haircut to grow out a little, albeit still much shorter than what I had originally told Mary at Mario Tricocci I wanted. I went to super cuts. I asked for suggestions on how to «fix» my hair. The technician offered them, and I walked out much happier. Now, think about this– SUPERCUTS! It was about $ 15 before tip, the technician made suggestions that I agreed upon and did just that. She didn’t do her own thing like Mary did at Mario Triccoci. Folks, save your money, don’t go to Mario Triccoci.
Original Review:
I’ve had some great experiences with nail and wax technicians. Other experiences have been horrid.
Hair
Today I got my hair cut and told the girl I wanted it midway between my shoulder and chin, cut straight across, not angled, with layers. What I got was chin leangth, graduated bob, only layered in the back at the bottom. She even tried to shave it at the bottom before i stopped her and asked what she was doing. I didn’t realize she was cutting it so short or graduated in the back until i saw in the mirror. I detest this style and there is no way to fix it because it’s so short.
Massage
I went in for a pregnancy massage, confirming that the person I was assigned to had a license for pregnant ladies over the phone before hand. The massage therapist had me lay on my side, but angled so that my head and upper body were high. I told her that was uncomfortable and asked if I could lay on my side flat. She told me no, that’s how it’s done for pregnancy. I trusted her and I ended up with a sore back. I later did research and found out that is not how you do it!
Hair dye
I went in 3 weeks before my wedding to color my hair to cover gray. I told the girl I wanted a natural auburn– trying to get all of my hair at the natural color. I ended up with a euro trash red that did not look natural at all. I hated it, my husband hated it (but married me anyway!) I was told the color would be softened when I washed it and it wasn’t. It was extremely embarrassing to get married with this obviously she’s ugly hair.
Bottom line: I’ve had horrible experiences that could have been avoided had the technicians listened to what their clients wanted.

I recently had a fabulous seaweed wrap! I recommend Adessa since she did a great job. Probably the best service I’ve received at this location. I will add that my two friends who received services with me pedicure (done by Maya) and facial (done by Lana) were also pretty good.

I’m writing this for everyone like me who has walked past Mario Tricoci at Old Orchard for years and always wondered if it was wonderful inside.
After learning that our go-​to nail spot in Old Orchard had closed, my BFF and I decided to see if Mario Tricoci had any availability for pedicures. We knew it would cost twice as much but decided to treat ourselves. The front desk clerk gave us the good news that we could book twin appointments for an hour out — our lucky day! Once we got upstairs, it was a hectic mess. My friend’s pedi with Tea started on time. They were out of heated neck wraps — presumably one of the ways Mario Tricoci justifies the inflated price for a pedi — but, otherwise, my friend had a really lovely experience.
My technician (Murella?) was brusque and seemed to be in a spat with another technician over available client seats. I was hustled into the only available seat where there was a good-​sized stack of magazines and a pile of tubes and plastic implements stashed (no idea what they were but it was up to me to find a place to move all of it so I could sit down). After I got everything moved with the help of the client seated next to me, my technician left for about 10 minutes. She finally returned with a really hot neck wrap, handed it to me to put on myself, and got down to business. No communication, no eye contact, no massage, nothing special at all to justify the additional expense. My pedi started at least 15 minutes after my BFF but I was done first.
When my technician finished, she fitted me with foam slippers, sprayed oil over my toes several times, said «thank you,» then disappeared. I slip-​slid down from my seat on my own with seriously oily feet on foam slippers and that was that. No directions on where to go to dry, no towel to dry the oil off my feet so I wouldn’t ruin my own shoes or fall down the stairs, no concern from any staff. My friend went back in and found a clean towel for me and I cleaned myself up.
I saw other patrons being offered glasses of water, getting leg massages, being helped up and down from their seats, getting their toes wrapped so the oil wouldn’t spread around, etc… but my experience was slipshod and not at all pampering. Angry, even. Plus, my polish chipped within 24 hours.
If the spa was too busy, they shouldn’t have booked us. And if the booking caused issues for my technician, I understand that, too. But after walking past Mario Tricoci for years and finally venturing inside, I won’t be going back.

I asked for a traditional manicure and had the most horrible experience. The one good thing about the whole ordeal was that I had to wait only a few minutes before going to the manicurist station.
I explained to my manicurist that I don’t do manicures regularly, and the last time I did it was 3 months ago. I thought that would point to the thick cuticles and the need to go slowly.
She, however, attacked my cuticles quite aggressively! Some softener was applied, but no warm water was offered. Without water the process was rather very painful. I know from my previous experiences that just a softener will never work on my cuticles, but she didn’t give me a chance to explain. After my nails were severely cut on the sides (dangerously exposing nails to bacteria), the manicurist took a wooden stick and proceeded cleaning under the nails. It was done so roughly, that I pulled my hand back in pain, and asked why she is so determine to separate the nail bed from nail. I pointed that not only it was painful, but also dangerous for the health of the nails. I believe until that moment she didn’t realize how terrible her actions were.
She offered a bowl with cold (!!!) water to me, and it felt good to dunk my fingers there. By the way, 2 days after that, the area below the nails were still inflamed.
The manicurist, however, went slower and more careful with another hand, but the damage was done. I refused her offer of applying a nail polish.
I will avoid this place and would recommend to all my friends to do the same.