XpressMedCare

This place is a total joke. I rushed over here after work and got here 20 minutes to closing. The doctor, Dr. Greene, refused to see me because she had a long day. Even though I stated I had already been to an urgent care days before and they wanted me to take over the counter meds, my symptoms grew worse and I knew I had bronchitis because I have had it before and just wanted to get treatment for it.
She told the receptionist to tell me she had two patients ahead of me and had a long day so she couldn’t see me. There was no one in the office nor the rooms waiting.
She is a horrible excuse for a medical provider and clearly didn’t become a doctor to help people or she would have spared five minutes to hear my lungs and write me a prescription.
I am never coming back here obviously and suggest you go elsewhere. Unless your neighborhood shaman or witch doctor isn’t available because I’m certain they are far more professional than this so called physician.
1. Your website doesn’t show a cut off time for seeing patients.
2. Your business hours state you close at 9pm. I suggest you change that or else you are falsely advertising.
Kbye

This review is based on experience from over a year ago and is a longtime coming.
Showed up just a few minutes before they were suppose to close on a Friday night with a huge laceration to my ring finger. The doctor at the time was very nice and patient, even though it was Friday and at this point after hours. He was very gentle while giving me 7 stitches to the tip of my finger.(which is a very sensitive part of the body– keep that in mind later) It wasn’t a clean straight cut either, it was jagged and absolutely grotesque. Anyway, he did his best to cause me the least amount of pain and the best stitches he could set. Unfortunately, I can’t remember his name. Bigger guy with glasses with a south-​asian accent.
Fast forward a few weeks…
It was time to have the stitches removed. I went in during the day and it was flooded with people. I had an appointment and was practically immediately admitted. The big Lavar Arrington looking physician kept sizing me up, it was quite awkward. Anyway, as I am led to the operating room in the back I pass another physician who is at the main central desk. He was literally surfing facebook on the desktop computer. He comes in after about 10 minutes, I’m sure he had a witty facebook post to put up before getting back to work. From the get-​go he’s rather rough examining the finger. As he starts to remove the stitches, he literally tugs on the thread… TUGS ON THE THREAD, as if my finger was a puppet. Good news is that I severed the nerves north of the injury, bad news is that everything below was extremely tender and painful to the slightest of adjustments. One of the his snips to a stitch literally cut into flesh, that luckily I didn’t feel because it was the area that had nerve damage. I’ve broken both collar bones, my ankles more then once, the same ring finger, dislocated shoulder, and migraines (I constatly played sports growing up). Not saying this was more painful than a migraine, but it was unnecessary pain brought on by carelessness.
To top everything off, he forgot to remove 3 stitches. Even after I pleaded with him that there were 7. The nurses were cleaning me up and found another obvious one and called him back him. Appearing to be slightly irritated and rushed (I’m sure by now he was eager to see all of his friends ‘like’ or add comments to his Facebook post), he removed one more and promptly left the room.
Once at home, I reexamined the finger and clearly noticed 2 more stitches. The next day I had my brother who has worked in the ER at Washington Hospital Center, to remove the leftover stitches.
5 stars to the Nurses
5 stars to the awesome guy who gave me the stitches (who has hopefully moved on to bigger and better), and
1 star to the Lavar look-​a-​like and the physician who didn’t seem the least bit interested in helping me or the packed waiting room.

I needed to see a doctor on a Saturday since my primary care physicians office is closed on weekends. I was seen, diagnosed, treated, and sent home. The PA was very helpful and professional. The only reason why I can’t give them all five stars is because I had to wait almost one hour before being called in, other than that, if I ever need a doctor on the weekend, I’m returning here.

So the actual visit back in mid August was okay. The doctor gave me a tentative diagnosis and sent me to x-​rays. However, their administrative/​billing side is completely incompetent and has basically committed insurance fraud.
So I paid for my visits with my insurance and paid the copays on my credit card. Later, I filed workers compensation and the two visits to Xpress MedCare were covered. I called billing, told them of this, gave them all the information for the workers comp claim. I went in and filled out their refund form. And then I waited…
I called back to check on the status. It was «processing». So I waited.
Called back. Oh, they had no information that this was a workers compensation claim. So I gave them the information again. And then I waited.
Called back. Person who does refunds was out and she’ll get back to me.
Called back. «Processing.»
Called back. They had lost the refund form. So I faxed it back over.
At this point, I was POed and called my insurance company and told them everything and that I suspected that the urgent care had not refunded the money my insurance company had sent them. The insurance agent confirmed that was the case. I then called my workers claim agent who confirmed they had paid Xpress MedCare already. So I then sent a nice stack of paperwork to my insurance detailing EVERYTHING.
In the meantime, I was still trying to get my copays back.
I called back. It was «Processing.» Refund should be processed Monday. That was last week. As of today, Friday, 5 full days after the refund should have processed, I still have nothing. So I called back today. After utter incompetence where I got my call disconnected multiple times, I finally talked to somebody who said the person who does refunds was out and she would call me back. Yeah, right. I’ve been fed that line before. I filed disputes with my credit card today. I wash my hands of this entire operation.
Timeline for those of you following along:
Original visit: mid-​August
Today: mid-​October
Oh, and by the way, the doctor who I originally saw mis-​diagnosed me.

I have gone here a few times and while I was never really satisfied I kept going because they are convenient. This was my last visit I will ever go to. I called to make an appointment this morning because even though they say no appointment needed, the last time I went in without one they blamed my long wait on my not making an appointment. I walked into my 10am appointment on time expecting to be seen within a reasonable time frame. I told them I was there for dizziness. I was made to wait an hour before being called back. Once in the room I told the nurse I thought the dizziness may be related to the fact that I rant out of my antianxiety medicine and she agreed and said that once the doctor gave me a new prescription I would feel much better. It never occurred to me there would be a problem, because when you look at their website they claim to be just like a full service doctor’s office, even offering «prescriptions». As soon as the PA (never did see a doctor) came in and asked what was wrong (having never spoken to the nurse I just gave my info to), she told me she doesn’t write prescriptions for anxiety medicine and I have to go to a psychologist. I told her I had been made to wait for an hour and paid $ 20 to see her and there was nothing she could do? She just said no and left. She could have at least given me some sort of medicine for the dizziness until I could go see a psychiatrist, she was rude and very unapologetic for the fact that I had just completely wasted my time and money. Then when I asked for a note for work (I have been out for three days with this dizziness) she said she would give me a note for today and nothing more. I will not go back, there is no communication among the staff, they can be rude (depends on who you get) and they don’t care if they make you wait all day.

i’ve used this office about 3 times now. Almost every winter i get a bronchial infection and can’t stop coughing. One time I went in the doctor gave me the usual antibiotics and sent me home. nothing special. the last time i went, the young doctor was very knowledgeable, told me it was probably related to my allergies and prescribed medicine to treat the cause. I love that i dont have to make an appointment and can usually get in with a fairly short wait. and they take my insurance. friendly enough staff too.

I prefer coming here over going to my doctor’s office which is up and across the road. They are literally a 5 minute walk apart.
I’ve found the young doctors here to always be friendly and professional.
I live a 6 minute drive away and called over to see if I could come in without my insurance card. I left my wallet at work and had been home sick for a couple of days. Since I had been here before the receptionist after doing some searches and some holding was able to find my insurance information. The receptionist asked when I’d like to come in and I told her I could be there in 15. She gave me an appointment for 15 mins later and I went over.
I waited for about 5 mins in the waiting room and was taken into the patient room after a nurse weighed me. The nurse asked me some questions and I waited for about 10 mins before the doctor came in to see me. He spent about 15 minutes with me asking me questions and examining my ears, nose, and breathing.
I’ve always been very satisfied with the cleanliness of the facilities, fast service, and convenience of location for me. And while they can even fill your prescriptions here, I know the doctors are legit because my doc gave me a Rx for antibiotics but told me not to fill it right away. He advised me to give my body a couple of days to fight off what he believed was a virus before getting the Rx filled.

My girlfriend went here because she had not been able to sleep for a couple days but couldn’t get into her regular neurologist on short notice.
The first question the doctor asked her was how old she was, second was what kind of street drugs she was on. Once he found out she had a neurologist who treats her and wasn’t some drug-​seeking young person, he changed his tune and was super nice and basically willing to give her whatever she wanted… literally, as in asked her what she wanted. I thought the doctor was supposed to tell YOU what HE thinks would work??? He cursed the entire time… told her he’d «give her as many f*** prescriptions as she wanted» …I mean, we don’t have a problem w/​profanity but coming from a doctor in a doctor/​patient setting it was super strange and incredibly unprofessional. He gave her a prescription for Lunesta that ended up costing $ 70 (no fault of his) and she was finally able to sleep, so at least he helped.
Keep in mind she only saw one doctor, so who knows what the other people are like. And she is in her early twenties and this is by far not the first time she’s gone to a doctor for a severe medical problem and they’ve either implied or flat-​out said that she was drug-​seeking simply because she’s young. So if you’re 30+, you can probably disregard this whole post because he probably won’t have an «f-​ing» problem with you :)

My husband had a bike accident a few weeks ago. Both of his wrists and his left arm were still swollen and hurting the day after it happened, so we headed to Xpress Med Care.
There was no one in the waiting room when we got there, and only one person with an appointment time at the time. It still took some time to be seen, but the waiting room was spacious and quiet. And it had a water cooler.
We were seen by a nurse (I think?) before being seen by Bruce Abraham (a PA). They were both very nice and knowledgeable. Bruce was actually really great — funny, outgoing, and he seemed to know what he was talking about. My husband had xrays taken and a splint put on his thumb. Bruce told us the xrays would be sent out to be read by a radiologist, and that we should call back as soon as they opened on Friday morning (we were seen on a Wednesday night) to get the results. He wrote my husband a prescription for some pain meds, which we were able to fill at the office at their prescription dispenser machine.
Based on our first visit — I would have given this place 4 stars.
Here’s where it goes downhill. We called Friday morning at 9 a.m. to get the xrays results (and to figure out what our next step was). The receptionist told me she’d have someone call me back. I called back again at 10 a.m. and was told the PA was with a patient and that someone would get back to me. Finally my husband called around noon and talked to someone. The person he spoke to (not the PA) said he needed to see an orthopedist and that she’d call around to get us an appointment. She called back and we had an appointment that day at 1 p.m.
When we got to the orthopedists office, they didn’t have an xray report or any of the films. They didn’t even know what they were supposed to be looking for, because Xpress Med didn’t tell them. We couldn’t help because no one would talk to us about the xray results.
Basically, the office has a real communication problem. We kept getting the runaround, and the different people we talked to in the office didn’t know what other people knew. No inter-​office communication and really terrible communication with the patients. I called a radiology place on the Tuesday after the accident, only to find out Bruce Abraham from Xpress Med had scheduled us for an MRI that day. No one from Xpress Med told us we had an appointment. Or made any attempt to follow up with us.
I will definitely not being going back to this place. Quite unfortunate, because I really liked Bruce Abraham during our initial visit.