CVS Pharmacy

I come in quite frequently to have my prescriptions refilled so I know the pharmacy department quite well. Over the last couple of months, this particular pharmacy has gone through a couple of personnel changes. I usually deal with Jessica the pharmacist, who is great and always asks me questions and tries to resolve what ever problem I have. But this new pharmacist… HORRIBLE ATTITUDE. I don’t know her name but she’s White with curly hair. I’d come from the hospital with a printed prescription to get filled and she pretty much accused me of fabricating the prescription. I was in so much pain and wanted to get the prescription filled as soon as possible. The prescription was for antibiotics so I couldn’t figure out where her attitude was coming from. I told her that it was a faxed prescription and she told me that «it looked for photocopied» in a very accusatory tone. Like who would try to steal or fabricate a prescription for antibiotics? I truly believe that she saw a Black girl with braids and immediately assumed I was dishonest (I’m actually a civil rights attorney and very aware of my rights). Eventually, I had to call my doctor to call the prescription in for me. Even the doctor couldn’t understand why this happened. She never apologized and refused to acknowledge me when I came back to pick up my prescription. This kind of treatment will not be forgotten and I WILL relay my concerns up the CVS chain of command if necessary. I do not want anyone else to go through what I went through.

Coupons are rarely accepted when you do the self checkout which is all they offer here. I had a 30% coupon that was put through but it was never taken off. This is not the first time it has happened.
The priced items are always misleading. One lady yesterday had an argument with the clerk as the price tag had in very small letters that you had to purchase three in order to receive the printed price. They continually do this at this store.
There is never anyone to serve you and insist that you only use self checkout. What ever happened to customer service? This store needs a complete overhaul in customer service.

I have had my prescriptions filled at CVS pharmacy on East West Hwy in Silver Spring for a year or so. I have always had a good experience until I had to deal with a manger named Elizabeth (no last name provided). This is the rudest person I have had the displeasure to deal with. She upset my doctors office as well as me. She is inept, does not leave the proper directives, and caused a refill much needed to take a week. She has absolutely no people skills and is extremely nasty. As a pharmacist one would think she would be aware that everyone she is dealing with is on medication therefore an attitude adjustment on her part is called for. I’m sure CVS will lose many a customer after dealing with her. The rest of the staff is very nice but I think this CVS store would fair much better without her. I hope they act on this.

Sometimes this place enrages me (like *any* time I’ve ever had to fill a prescription), but then other times, the fact that it’s open 24 hours and sells everything from toilet paper, random produce/​fruits, snacks, to passport photos, and I find them redeeming themselves in my book. Since I live across the street, this love/​hate relationship will probably continue for the foreseeable future. but I’ll say most days, I’m thankful for the option and services provided by this CVS.

Pharmacy was very helpful. Even though they are very busy, they always make me feel like I am a valued customer. Will be going back in the future. Very happy with the pharmacy service. Front store also always has what I need. I will definitely be at this CVS in the near future.

This is the worst CVS store ever. I went and dropped off photos on February 21. I was told that the photo would be ready within a week. A week later, I came back to inquire about the photo. I was serviced by a supervisor (or assistant manager), who was so rude. She told me the photo is usually takes 2 weeks to process, and make a implicate that I was lying about what their store employee told me. I ask for the store manager, but i was told that there are none on duty and I will have to come back Monday when there is a store manager. This was a Saturday afternoon. This mean that the store open 24 hours from Saturday afternoon till Monday morning without any manager that have authority to take any action. This is unacceptable. You should have at least someone with authority to make decision when there are no manager on duty. Every week, I came back to the store to inquire the status of the photo, but I was told that it did not arrive, until March 23. Finally, my photo arrived, but I found out that my photo did arrived at the store on March 13 (as indicated on the photo sleeve. I ask why was I not informed, as I was told. My phone number was left for them to contact me when the photo arrive. I wanted to make a complain, but again, there was no manager on duty … just a supervisor name: Julien. He treated me rudely, so my roommate want to get his name and ask for his last name, in which he refuse to give out. It seem like this store never have any manager on duty or anyone who can make decision.

Horrible service. I came to return several items in February, on a Saturday afternoon (4:00 PM). Because the total was over $ 50, the cashier say she can do the transaction without a manager authorization. They call someone from the back, who look like she was a middle eastern or India ethnicity. She was rude and then proceed to tell me that I have to come back Monday when the store manager can approve the returns. I had my receipts, the credit card used for the purchase, the items (all unopened). She say that I could go to another CVS and try to return there. I rarely makes return, but when I do, I never had any problem. This is unacceptable that I had to return Monday to return the items that I bought from the same store. and was given attitude.

I can’t comment on the actual pharmacy here, but the rest of the store is a mess. There’s usually only one cashier, as I think they prefer you use the self check-​out machines. That’s OK if you have just one or two items and no Bonus Bucks to cash in, but folks always get messed up here, and it takes longer for a manager to help than waiting for the sole cashier.
The store seems cramped. Are the aisles smaller due to space? I can’t quite put my finger on what I don’t like about this particular CVS, but I usually head north on Georgia for the one at Seminary Road.

Worse place ever. I have an infection and the person behind the counter was taking personal calls and telling me that Rx was not ready when it was called in 2 hours earlier. This is the last time I will use cvs ever.

First of all if I get an email saying I get 25% off using my bonus card then why does it not take affect when I use my card… Second they might as well be paying me for checking out my own items… That’s why kids out here now cause they don’t have jobs because of these express checkout lanes… But I’m still mad about my 25%…I like to save money… Sue me… don’t have deals when we can’t use em… and .05 for a bag… don’t get me started

Service at this location is relatively better than the CVS parallel to the Whole Foods in downtown. I deducted a star because sometimes things I want are out of stock.

Honestly not going back to the CVS on customer service alone. Not only was I treated rudely but several other customers in line were treated rudely as well.
I called in advance to see if the money order machine was working because sometimes the machine is just down and no one knows why. So I called to see if it was working. The person said let me check and left me on hold for 10 min. Literally the entire time it took me to drive there I was on hold. I arrive to a line of 4 disgruntle people in from of me.
An older lady ask for antibacterial wipes for the cart and they said they don’t have them. Then the younger worker said very disrespectfully you can go buy some. Then the only cashier on the register was stopping other people of her ethnicity and asking them personal things about their church and getting their phone numbers so she could call them later. TOTALLY INAPPROPRIATE at work when you have a line of 7 people.
Then on top of all of that, the money order machine wasn’t working.
Customer service here is a drag but if you are going and plan to do self check out you should be fine.

Pharmacy frequently messes up my order and things are constantly broken and out of stock. There are always long lines.

What is with CVS? The chain is awful– you only see your ‘care’ card discount AFTER you pay. This store is horribly organized and discounts on shelf are rarely programmed into the checkouts. Self checkout constantly needs the attendant to override a paused register. AVOID! Looks nice on outside– don’t be fooled like I was!
Oh– and really classy: the manager was openly mocking a worker’s accent in front of customers (of course he was actually trying to work and be helpful!).

I would give this place probably 2.5 stars because of so many reasons!!!
They’re always understaffed. And if there are staff in the building; they’re normally weird, awkward, not friendly, and task oriented. Seems like they’re there to stock the shelves not actually helping customers whenever needed.
Stores is always so not clean. I don’t know if they even dust the beauty aisles. I feel disgusted buying any beauty items from there.
And finally, pharmacists are just some jokers there. Most of their answers are «check maybe aisle blah blah…» And not much actual help that we need.
I think they’re last on putting on their promotions too because they wouldn’t have the same promotion advertised as the cvs downtown. I don’t know what kind of management they have but it needs to be changed for the better.

Worst Pharmacy ever! No one knows what they’re doing, they are not considerate of your time and they’re rude. I stood in line with 8 other people while the pharmacy staff basically ignored us and started calling names of random prescriptions. None of which belonged to those of us in line. They also misplaced my dropped off prescription and I had to come back to the store TWICE to get the correct prescription. I’ll never use this pharmacy location again!

Crowded, sloppy, unstocked shelves where the sale item I came for should have been. So glad I’ve got another 24 CVS much closer.

Oh this place is so ghetto! And the staff here is so weird too. They look at every customer with distrust and I have seen one guy ask people to open their bags and empty contents in front of them — just creepy. But keep in mind the crowd here gets super ghetto too, especially late at night. The only reason I come here is because it’s so close to home, otherwise I wouldn’t bother!
Their isles always look like a hurricane just shook the place down, and their inventory Check is abysmal! They also keep a lot of their stuff locked down, so if you need to look at it, good luck finding someone to help you — teeth whitening products for instance — who keeps that under locks??!
Anyways, like I said, convenience is the only thing that brings me here!

Busy and crowded. Popped in to buy something cheap and get some quarters for the meter. The cashier seemed to think that this was unusual in some way or that I was trying to scam him.

Seriously, this is the WORST pharmacy I have EVER been to. The store itself is not too bad, it’s convenient for me and so I’ll go to the store if I need something immediately. However, the pharmacy… I will do what I need to do to go ANYWHERE ELSE. The people that work in the pharmacy are incompetent. Some of them yes do not speak English. I still give them a chance and work with them. But some of them DO speak English and they just don’t GET it.
There is ALWAYS a line, doesn’t matter the time or how many people are working. They take their sweet as time ringing up the person and finding their prescription. I have come here at least 4 times now, and each time I have had to wait at least 20 – 30 more minutes longer because they couldn’t find something, didn’t know what to do or just didn’t fill my prescription in time. I normally call it in at least 6 hours earlier — and they STILL don’t have it ready. How is that possible?
Additionally, they are SO incredibly rude. They have messed up my RX twice and each time instead of apologizing and taking the blame, they turned it around on my doctor, insurance or me. Finally, I had enough and decided to take my business elsewhere.
This is seriously the most incompetent pharmacy team ever. They don’t have the right work ethics, I see them very often with long lines chatting and laughing with their colleagues when they very well could be assisting their customer. Last, they can’t read most of the time. So… HOW DID THEY GET THIS JOB IF THEY CAN’T READ? And how do I know that I am getting the right RX? If you decide to go here, please please please CHECK all your meds and make sure everything is right. Because they DO mess up, and they mess up A LOT!