AT&T Authorized Retailer

My GF came in for a new phone. Crystal was amazing and very helpful. My gf was fearful of losing her contacts and crystal did her magic so that my girlfriend wouldn’t lose her contacts on her old iPhone.

Best experience at an AT&T store ever.
Michael the manager is very customer service orientated.

I came in today to buy a new phone for my boyfriend and I as a birthday gift and because i was tired of sprint and MetroPCS and I had heard from multiple sources that at&t was awesome. Elisa was very helpful and very sweet she made the whole process easy and breezy and made me feel confident about the phones and plans that I had chosen I would definitely recommend anyone thinking about switching carriers to at&t to go to the signal hill store because Elisa was a big help and very informative.

Shout out to the manager Michael who did everything to help me out in getting situated with my phone issue. Even going out his way to help me get in contact with insurance when they weren’t helping me out. He killed it.
That other guy though. I don’t know. Lol
But Michael makes that place live!

Octavio had me out of here with a better plan and a 3^rd line in 20 minutes. Excellent courteous and fast service.

Horrible service and very rude will never go to this location again ! Guy was like you can’t see I’m helping somebody ummmm obviously not if the guy is standing on the other side.

I will certainly never go into this store again, let alone deal with an authorized dealer again rather than just AT&T. My experience definitely showed how the people working in this store really have no clue about how AT&T works, their policies, or how to have decent customer service. I went to buy an employee a phone. I told Carlos that he needed to be able to use his old phone until Saturday, so he told me he would not activate his old phone and gave me a number for my employee to do so when ready. When I got back to the office my employee told me that his old phone was no longer working. I called the store and Carlos tried to explain to me that he told me it would deactivate his old phone, which is obviously untrue as I would not have purchased a phone should I have known it would deactivate his old one when I was very clear he needed to use it until Saturday. Carlos took no responsibility in his error.
I then spoke to the manager that told me this was an error on AT&T and that Carlos did nothing wrong and the phone WASN’T supposed to be deactivated. Which, is a completely polar opposite response from what Carlos told me, since he claimed he told me it would be deactivated. After being on the phone over an hour with the store manager, who was on the other line with AT&T because she had no clue what to do or how AT&T could get my employees phone working again I demanded a refund.
She stated that there is a $ 35 restocking fee and I refused to allow them to charge me that as it had literally only been 2 hours after buying the phone that I was returning it. She told me over the phone that is a fee that AT&T charges but she would give me store credit. When I went in to make the return she then told me that it was their store that issues the fee so she will do a full refund, again proving that they just have no idea about policies or procedures.
When originally making my purchase Carlos asked me to write a review on the store, while arguing on the phone with the store manager I explained that he asked that of me, and that their inability to deal with this issue and continue to argue with me over what happened is going to alter my review her response was «well I’m pretty sure your going to leave a bad review anyways», which was not actually the case. People have issues with companies constantly and mistakes happen but if a company can own up to the mistakes and they can correct them the issue can be resolved. These employees chose to lie about what I was told, argue, change their stories, take no responsibility, and have no clue as to how to correct the mistake which is what lead to this poor review.

Finally got a smart phone with all the bells and whistles… actually a BlackBerry Torch given to me, went to this AT&T Authorized Dealer to get set up with number and plan… the place was jammed with people but I have to tell you the Customer Service was the best I have every seen! people where becoming impatient and rude with the 3 people working behind the counter and they held it together, kept smiling, kept working, kept their cool… It’s not often you see outstanding customer service in stores these days… it was a pleasure!
Michael was the gentleman who helped me get set up and he was great, so if your going with a new phone, new plan, new to AT& T this is the place… ask for Michael and tell him N Jo sent you, he’ll remember me! Thanks for your great service Michael

Marlon is rude and unhelpful. He acted like an aloof jerk when we came in for help, and he failed to provide any level of adequate customer service. Another guy, Kevin, at least attempted to work with us, and he tried to fix the problem we encountered with our phone and its failed 3G connection. Marlon, however, chose to scowl at the other end of the counter and to be completely hostile, inhospitable, and demeaning. I don’t believe a customer service position is the right job for him.
Six and a half hours earlier, my mom and cousin came in to buy a new sim card and package for her phone, which she brought with her from Thailand. He apparently asked my cousin if the phone was unlocked. She said she didn’t know. Marlon proceeded to insert a new sim card into the slot to test the device. He declared that it was working fine, receiving calls and messages, and connecting to the network. As a result, my family bought a sim card for $ 90 (including the activation fee). I think this is a lot for a sim card for one month, but that is an issue with AT&T and not the store or its employees. Marlon set everything up and said it was a success and ready to go.
After leaving the store, my cousin’s 3G failed to connect. When I picked her up in the evening, she asked me to bring her back to the store.
When we arrived, Marlon admitted that the phone would only connect to wifi and not the network, because there was «something wrong with the phone.»
This is totally unacceptable, since he tested the phone prior to purchase. He was either too lazy or too stupid to see that the phone was using wifi instead of the network. Given that this is his job, I assume it was the former. However, since he tellingly asked if Bangkok was «downtown» (whatever the hell that means), he demonstrated a level of ignorance that keeps me from ruling out the latter option.
We shouldn’t have to pay for a plan that uses 3G when it is not working on the phone. Even though the plan was only purchased less than seven hours prior, he was completely immovable and condescending. He said there were no refunds and that everything had been explained to my family. Yes, everything was explained, including him saying that the sim card was working — both the tester and the one bought. Then he proceeded to virtually ignore our presence while his coworker tried to help.
I would say skip this location entirely. At the very least, steer clear of Marlon, since he has a horrible attitude, work ethic, and demeanor. He should get a job at the DMV or the post office. At least there, he could be around others of a similar nature.

This morning, Tuesday, July 24, 2012 at around 10:30AM I visited Affordable Portables at 1899 E. Willow St., #100, Signal Hill, Ca 90 755. I was greeted by a very nice young lady named Jacqueline. I arrived with: 1 broken phone, 1 older phone and 2 AT&T «Go» phones I purchased from Best Buy a few minutes earlier. They were nice phones, however the Best Buy rep. acted like it was an inconvenience to assist and wanted to charge for setting the phones up. I paid for the phones and left. We went to Del Taco for Breakfast and while leaving we saw the Affordable Portables store next door. I walked into the Affordable Portables store at around 10:30AM and was greeted warmly by Jacqueline. I arrived with four cell phones and within a few minutes Jacqueline set up my three lines, transferred the data and contacts to each specific phone, and she answered all of my questions. At the same time assisting or acknowledging the customers that arrived after me. Thanks to Jacqueline I left with three phones that worked the way I wanted them to, I was a very satisfied customer.
I felt that Jacqueline was friendly, warm, professional and had excellent knowledge and customer service skills. I have visited other Affordable Portable and AT&T locations and I am not complaining, however have not have experienced the high level of service that I experienced with Jacqueline. I would recommend Jacqueline and her Affordable Portable store to anyone looking for a cell phone or related items.

Best at&t store I’ve ever been to. Great customer service and attitude by the young women in there. Will only be going here in the future

Went here to upgrade my mom’s phone. Customer service good and I told the sales woman I had limited time and she was very fast and efficient.

I went there once. It proved my point I made to the Apple tech support person that, despite her assurances, I was positive that going to an AT&T store would never solve anyone’s problem. (Think about it, I said.)
I was right. They didn’t order enough sim cards to handle the million plus phones ordered when the 4s came out, so I have to wait until they figure out how many they should order. However, the girl there was cute and smart and knew exactly how to tell me they couldn’t help me in as few words as possible. Thank the Lord for small victories.