Sprint Store

Worst customer service. 1) Had to buy a phone for my husband and was charged fee to activate even though I brought in the paperwork to waive. 2) Year later I need help with my phone. Was completely ignored while young sales clerk chit chated… Walked out. 3) Made an appointment this time. arrived for my appointment, they were surprised I had one, they had no idea what they were for. I explained my situation and she told me that they don’t handle that, they have no idea how to help them, they don’t have the equipment. They only do sales, they do not service nor did they care and she was extremely sarcastic when I was pissed off because I was told to go there by Sprint with this type of service. When I walked out she said in a very condescending manner” have a good day… was the child even old enough to hold a job.

Terrible I’m still waiting to be helped, I’ve been here 15 minutes. I don’t know what’s slower the sprint network or the employees. #Garbage

I have had nothing but good experiences at this store, the sales rep Efrain is very helpful every time I come in (which is quite often) i definitely recommend this store to all my friends and family members :)

Sales Rep Kenneth Gonzalez was knowledge and polite throughout the entire visit to the Sprint store. He explained my plan to keep it at the lowest cost possible, demonstrated products, and provided information on international calling for my upcoming trip which has given me peace of mind knowing I can stay connected with my family.

Don’t sign up to any of their deals! It is a rip-​off!
Last april, I paid my bill and tried to ask if they could print a copy of my bill. A worker named Derrek said he cant print the copy and instead offered a FREE Samsung Tablet, I ask if there is monthly fees and activation fee that will be charged and he said none. All is free. I kept on confirming it to him since I know how it works because I also have an ipad from sprint.
Next billing statement, month of May, my bill reached $ 300+! When I checked my statement insurance, data, activation fee, and another activation fee which sum up to $ 167. So pissed, I tried to go there and no derrek was found. His colleagues suggested they will inform him by sending an email and I will received a follow-​up from him the nxt morning. 1 week has passed and no call from him. I called cst service to ask for help, as usual, they didn’t helped me at all. No changes was made and every time i call sprint cst service the only option I can get is a summary of my bill and how to pay it. These scammers totally blocked me.
This month bill, June, the total was $ 270+! Its too much right? And I check what was included there, it has an activation fee! I was charged twice for that activation fee!
Hopefully this month, I will be able to find a legal action to this issue. And for the other customers, don’t sign up anything from them. They will use your signature for contracts purposes you are not aware of.

Well I give this place 2 stars for convenience of being near my work, and no lines when i went in, but they lost the other 3 stars for adding the protection plan to my account when I specifically told them not to touch anything on my account when they looked me up in the system.
Broke my phone and was deciding whether or not to upgrade phones at that point. Sales person was helping me and checked to see if I had the protection plan and my upgrade options. Did not which is fine, since I knew i didnt have it. After he gave me all the options available, I decided not to upgrade and just fix my phone on my own and specifically told him not to touch anything on my account or add the protection plan (because i heard of other sprint stores doing this to their customers in Unilocal reviews)…since then have not been back to a sprint store (1 week ago) and what do you know, one week later i get an email saying i signed up for their protection plan for 11 bucks a month! WATCH YOUR BILL CLOSELY AFTERWARDS IF YOU GO INTO THIS STORE… they tried to add on their protection plan to my acct when i wasnt paying attn!
I dont know if I will be back to this store or not… it is convenient but I dont appreciate trying to sneak in a service i didnt want.

Very very very bad costumers service.. the sale man lied to us just to get our signature.. … He told us «unlimited talk, text, and data including the devices.. Any devices we want for only $ 150… after we agreed he said since we signed up for the bundle.. We’re eligible for mini iPad witch include the 2 GB for free.. it sound really good.. So took it… I asked him how much my first bill will be.. he never get to answer my question. … I been with for 3 months.. The first bill surprised me.. $ 173. something.. But the 2^nd was $ 235.but it got dropped down a little bit because of my complaint.. Woooow. the 3^rd bill came out $ 237… and nobody can help me.. Even the customer care.. I they don’t care they got the signituer. .bad bad bad and bad DON’T EVER GO WITH SPRINT. .what a ripoff …

Worst experience ever!
I came here today to upgrade my phone, the rep Brooke C. was not friendly at all nor did she provide any customer service. As she was upgrading my phone, something was wrong with the system so she had to cancelled my plan and then add it back. That was it, she did not set up my phone ready to use. I asked she several questions, because I know it does not take 10 minutes to upgrade; hence I know because I’ve done it before. I left the store because I was so furious! I asked her, «So what is my data plan now?» As she looked at me dumbfound, «It’s the same’». Yes, I know, but I’d like a receipt just in case you added something I did not want.
I walked out because I could not take it! I ended up going to a different Sprint Store, the one located on N. Belflower. I was helped by Breeonna M, who stated that it was not set up correctly. Therefore, she had to restore it and start all over. Furthermore, she assured me as setting up my icloud and etc on the new iphone.
All in all, this location it by far the worst. Maybe I just had the worst sales associate to assist me. The number one thing I hate the most is when people treat you like your stupid.
Save your time and commission to another associate at a different location.

not to crowed so you are in and out, there is apay center here so no waiting in line to pay bill, customer service is fast and smooth, need to check it

First time here in this store. The wait was extremely long but I’m not going knock the service because of that. I have a bit of patience and we were constantly updated of when we were going to be seen. We (me and wifey) actually was helped by the store manage. I believe her name started with an E. She was phenomenal and really knew what she was doing. She obviously a veteran to the sprint customer service process. She was extremely professional and polite and probably some of the best customer service I’ve ever received at a Sprint Store. Other stores said we she did couldn’t be done but she championed it for us. Walked satisfied customers and would definitely come back again.