Verizon Fios

Fios customer service is terrible. Twice i was scheduled for installation and bith times they didnt show up. No phone call no nothing. Be aware of verizon fios, you could be waiting for ever.

Internet is fast, but expensive. Fios TV is bad, but the quantum TV service is awful and way too expensive. The Quantum DVR is horrible — slow, buggy, and you cannot view DVR recordings through their app, despite their claims that you can. Dish has offered the ability to view recorded shows through their app for years. Also, no external hard drives with the Quantum service.

Don’t use them! If you try to decrease your service (but still keep them), they will charge you huge fees. They hold you hostage for two years with no ability to even slightly decrease your service. Worst customer service, ever!

RUN!!! Verizon sucks. They quoted me a price on the phone then tried to change the terms on an email. They wouldn’t honor their quote. Worst yet is that I’ve been a verizon customer for a real long time and they didn’t care. My contract is almost done. I’m switching providers. Their service isn’t all that anyway. They’ll try to convince you that they are but obviously you can’t trust them. You will not be valued as a customer. They’ll jack up the prices on you. Run the other way. You can get way better service from Time Warner (Dodger games) or Dish.

Worst customer service on earth. Im so upset I can’t even tell you what I just went through for a video that I ordered that they said they’re having issues with. 45 minutes of my life I will never get back for a $ 5.99 movie.
Maybe they’re doing this on purpose so we all give up and they keep the money.
Cancelling tomorrow. UNREAL.

STAY AWAY.
Verizon Fios is FULL of scam tactics. Their specialty is ripping you off!!!
Asked to shut off service. So they shut us off 3 days before it was scheduled to be disconnected… now we have no services.
Go to return the equipment at the Verizon Store… NOPE, they won’t accept it. I’ve got to ship it back to them at a UPS store. I’m sensing another scam coming… sure enough, 3 days later I get an email from Verizon saying I owe them money for missing equipment. TOTAL SCAM, of course I returned all of the equipment… this is just another attempt to try and bill more charges to my account.
So we call to debate their claim…“whoops” they say, «disregard that email, all of the equipment was received», but they won’t send another email to confirm that. WHAT A JOKE.
Oh yeah, now they say my service were never disconnected, and that I owe them for additional days of service.
STAY AWAY FROM VERIZON FIOS. They should be investigated by the Government and completely shut down for devious practices.
STAY AWAY!!!

It started by spending 5 hours with a technician at my house on a Friday afternoon. No luck — central outage. But the tech let me know it was not his fault.
I was assured that they would be here first thing in the morning and it would take 1 hour because all the hard work was done.
When the guy arrived I immediately told him to verify that the central system was up and running before he wasted my time. But he didn’t…just kept going, unhooked all of the TV boxes, router, cable line into the house…
Only to find in the end there is a central outage and its not his fault.
I called dispatch who explained there is a central outage. I asked why they sent someone out if there is an outage. She said its not her fault, its a different department.
I talked to a manager who assured me it wasn’t anyone’s fault and he was sorry and I wouldn’t be billed. Oh really??? Thank you so much for not billing me for a service you can’t provide and wasting 8 hours of my time.

I wanted to transfer my existing service to my new address where Verizon Fios is available, I was informed that there is no transfer, that I would have to re-​start service at my new location for for a higher rate… its deplorable that I am required continue service with Verizon if it is available in my new location, but Verizon is under no obligation to continue the service with the existing plan and rate. Also, Verizon needs to plan for additional customer service training of its phone operator, I spoke to «Rehab 2 427 184» She had a bit of an attitude, and was condescending, as if by terminating service, I was doing her some great injustice. Although we are long time Verizon Wireless customers, this incident has us ready to leave them as well, after all, who in their right minds wants to give their money to an institution that they feel holds no regard for them as a customer.

I’ve been a Verizon FIOS customer for many years now and I’m just disappointed in their service and now once again being strong armed into signing another two year agreement. I got an email that gave me three days to decide if I wanted to renew my contract that expires in Sept I had to do it by this weekend. Then the price I was told I was locking in went up by $ 15 and they told me it was the best price and promotion for this time and if I wait it’ll go up $ 10 – 15 a month until my contract expires. So how is that locking in my current price and giving me a deal as a current customer? I explored other companies and services and it was all the same if not more expensive. I’m disappointed in Verizon for how I feel treated and to top it off their service sucks! The cable cuts out all the time, the picture is horrible and sometimes most of the channels don’t come in. Felt strong armed into signing another two year deal or pay more money or lose our services all together. Shame on you, Verizon.

This review is for my mom’s experience. She is not tech savvy so I tried to help her pay her first bill but the website is not helpful. She has a new service and the site doesn’t recognize her phone number. I tell her just call and pay the bill but for the pay service you also need the account number and it’s not recognized. She calls, gets to a live person finally, and they send her back to the computer! She is just trying to pay the bill. I don’t understand why it’s so difficult. I went back to the site thinking maybe I can just chat with someone but for that you need an account number. There’s not even an email so once again we’re stuck. I told my mom just call back again and if a live person doesn’t help, just don’t pay the bill. This is ridiculous. I would think a company would want to make it easy for their customers to pay bills. Apparently not.

Life Line Discount Program — Watch Out for Over Charges by Verizon Sales Staff
On Line Instructions say Verizon will set up «life line» services (discounted rate for low income families).
Operator tried to UPSELL internet & Phone at rate of $ 39.99 a month, then said «services in area improved so lowest cost was now $ 59.99. EVEN THOUGH I SPECIFICALLY ASKED FOR LIFE LINE.
Operator .said Verizon not in lifeline business.
I read her Verizon’s own webpage which states Verizon gets federal subsidy to provide Life Line Service.
She gave me bad phone number to call for application, even though correct phone number was on Verizon Website.
.
Do your research and have paperwork ready when you speak to sales staff so you don’t get taken advantage of.
Lifeline is available. $ 6.84 per month… not $ 39.99. This is important for disabled people on fixed income. If you have been taken advantage of… call 1−866−272−0349; report and get lower rate.

Horrible prices and contracts. Video always pauses. Menu platform always glitching. Search tools atrocious. Stick with Directv. At least their season passes to shows are up to date and searching is easy.

World Series Game on and I am on my way to hour two of being on hold as all of their online tools, etc. Did not work? l
I cannot wait to cut the cable!!!

I was told I would get a free tablet if i switched to FiOS. Bullshit. Free means free… not «oh, you have to sign up for a 2 year contract. What? That will cost me over $ 240 plus fees… Thanks Verizon. You rip off bastards!!! Terrible customer service. Rude people, They really don’t care. Don’t use this company!

I’ve been using Verizon FIOS, internet and TV, for about 2 years, and I’ve been very disappointed.
Internet: Verizon advertises ridiculous high download and upload speeds. I have the 80mbps plan. Surfing the web, downloading updates and the like is fairly speedy, but not any different than any high speed cable plan I’ve used. Where FIOS falls down is their netflix support; it has been getting worse and worse. No longer am I able to watch anything during evening hours without the video pausing every other minute. My next door neighbor with Charter gets full HD resolutions at the same time, so its not like Netflix is at fault. You can also see national rankings where Verizon FIOS is behind virtually every DSL provider, never mind cable provider, in netflix performance. Considering I paid for a plan where I should be able to stream 25 high def streams simultaneously, it is frustrating that I can’t get one low def stream without pauses.
TV: We’ve had better luck with the TV side of things, but here the DVR boxes they supply mar the experience. The boxes are so slow and sluggish that it often takes 4 or 5 seconds to respond to a remote control click, during which we click thinking it didn’t register the click, and then it buffers all of them to do things we did not intend. We are constantly missing shows as the DVR forgets to record; for anything we consider important we check ahead to make sure that the episode will actually record. New seasons of shows we have previously set to record whole seasons of more often than not will not record until we add them again.
I’m paying a premium for Verizon FIOS, and instead of a premium experience we got an mediocre one. I feel betrayed by Verizon and am seriously considering switching to Charter and/​or Direct TV.
Update: Just as I was about to pull the trigger to switch to Charter for internet, Netflix sped up. It seems that Verizon was demanding money from Netflix, and provided terrible service until they did. Now that Netflix is working well, my laziness has overcome my anger at Verizon and I’m holding on to the service.
Update1: Service has been slow for days. So slow that I’m actually unable to upload relatively small files to servers before they time out (which is critical to my work). Called tech support, waited an hour on hold only to find there’s an outage in my area, and it will be 4 days before its fixed. I’m moving soon, so its too late to switch to Charter, and with my FIOS lines being sold to Frontier by the end of the year, I can’t imagine service will get better.

This is not a location to pick up or drop off cable boxes. There is no walk in location or store here.

We are happy with the quality of the cable/​Internet service but very dissatisfied with the price and customer service. Seriously had to cut back and still deciding whether or not to keep them.
WARNING — check the details on billing. We have had services added without our permission.
Trying to reach and resolve a problem with customer service is a nightmare! 0 Stars

I just tried to cancel my contract over the phone. I spent almost an hour for 2 calls, waiting on hold for over 40 minutes total. When I told the rep. that I wanted to disconnect my service and that I had signed a contract with Charter, she literally REFUSED to do it. I’m not exaggerating, I asked over 30 times to have my service disconnected. After ignoring my request over and over I started to yell «PLEASE JUST DISCONNECT MY SERVICE!!!». It was absurd. She would not do it until I told her I was going to get really nasty. I know it’s their job to try and get you to stay with their service but this was just fucking ridiculous. I would never go with Verizon again based on this incident.
Here’s a tip: don’t tell them they’re too expensive and you’ve gone with someone else or you’ll go through the hell I just went through. Make something else up.

We are stuck for two years with a line of sight DVR. Hate this DVR with a passion. The Guide will not let you just see the movies subscribed to. The free instant movies are not stuff you would watch. We had Dish for the last 10 years and thought all technology was the same as theirs. Wrong. If we could have Dish I would switch in a second.
Versions internet works fine for us.

Obviously… if you’re reading all these reviews… you’re getting the picture. Not much to add other than I believe the core issue with Verizon is honesty. They simply lack integrity. They will tell you anything to sell you, «upgrade» you, lock you in, etc.
Poor, poor business ethic and really, just horrible customer care. They will not come through as they say… they will not follow up with you on any level that matters (I.e. they might send a «do not reply» email), they will not give you the whole story, nor paint a true picture of the service you’ll be getting. Very frustrating.
They happen to be the only option in my area. However, when ATT Uverse comes into our area, I will switch over in a split second sight unseen and I do not care about what it might cost… and that should tell you something about how bad things are. It cannot be worse than where I’m at, and Verizon has burned me (and SOOOO many others) through their lack of common courtesy issues such as delivering on their promises and simply telling the truth. You will want to believe what they say is true, but it won’t be.
Be very cautious.
Brent