National Tire & Battery-Ntb

Thanks so much to Wes and the crew! They took me in 2 minutes before closing time with a flat tire needing patching. They could not have been more accommodating! Wes assured me it was no inconvenience and they’d have me out quickly. Friendly the whole time, the guys gained a new customer tonight– I’ll be back for my next tire purchase.

Try lost the dip stick for my car. Terrible service they offer to replace it and I had to check three times until they order a replacement. Then I had to call for status when it was in. Oh when I went picked it up they could not give me the part cause the paper work was missing. So I went replace the part on my own and will never go back there.

Came in for a flat, pretty decent, 3hr wait. A tall white male worker didn’t greet me on the way in, but just gave me a blank stare, though another shorter worker greeted me
However, when another group of people came in (white) the tall worker greeted them and asked how could they be helped. Not a huge fan of this place, but I had to get my tire fixed.

Purchased tires there because it was the only place I could get into quickly to replace one that had a hole after running over a sharp piece of metal this past winter. Called first thing this morning to ask about getting tires rotated and a oil change. Was told to come on in. Arrive just after 10 and informed it would be a 3 HOUR WAIT. I should have made a appointment. I called! You never said I needed one just a come on in. Chuck at the front was rude, not helpful and full of lame excuses. I will go take my money elsewhere. Save yourself the time and frustration of a piss poor run business.

Purchased 4 new tires in Nov 2014 and bought the lifetime balance, rotation, and one year alignment package to qualify for the promotion that was going on. Went to have tires rotated, balanced, and my alignment checked in April 2015. Note this is the first rotate, balance, and alignment since I purchased the tires in late November.
When I got home I noticed my tires were not rotated. How do I know they were not rotated? I always mark my front drivers tire to ensure the tires were actually rotated properly. I looked and the mark was still fresh on the front drivers tire, obviously not rotated. I called to inquire about the rotation and was told it was done. I stated that the mark I made was still on the front drivers tire so they could not have been rotated. I was reassured it was done and if I wanted I could bring it back and watch the rotation myself. I declined because this should have been done right the first time.
Makes me wonder if the tires were balanced or if the alignment was actually completed this trip.
Please share this experience so you can avoid having this happen to you and your friends.

They go out of their way to give good customer service. I trust them to fix it and make it right you can’t ask for more than that in a mechanic. There fast and friendly.

One of the worst experiences I have ever had. We took our ’08 Mazda 3 in for service, knowing that it needed rear brakes done. Surprise, they found a whole list of other things «wrong» with the car. They called us an hour later stating that it needed new rotors, alignment, new front struts/​shocks, and the tires were cupped. We told them we only wanted the brakes done. Came back two hours later and were told that the mechanic stripped the screws on one of the calipers and that a new part needed to be ordered that they didn’t have on hand. We were given an estimate of the part for around $ 50-​$ 70. Got a call the next morning and was told the part actually cost $ 175. Awesome. Altogether our new rear brakes (with new rotors) set us back nearly $ 700. RIDICULOUS. Well, two days later the brakes began making a loud clicking sound. We took it back and sat for over two hours for them to tell us that the rotor they put on was «defective.» Of course they didn’t have the right part yet again, so we had to wait longer to have it fixed. NEVER coming back here ever again, horrible customer service and idiotic mechanics if you ask me. RUN FAR AWAY from this place.

Absolutely terrible service. Went here on a sunday because it was my only day off work, BIG MISTAKE! Stripped a pin on my caliper and claimed it was already like that… paid almost $ 700 for new brakes rotors and 1 new caliper. 2 days later I’m back because my brakes are making a weird noise. Avoid this place. Make the extra trip to oswego/​Montgomery ntb. Much better service and knowledge. WILL NEVER BE BACK!

Tried to get an oil change and waited 20 minutes for them to tell me it will be an hour and a half… If you are looking to get in and out, this is not your place. There was no one in the waiting room so not sure why but I will be going somewhere else from now on!

dont go here!!! they will just try to find something wrong with your car even there is nothing wrong so they can make more money with you. before even doing the service that you want they will check your tire and try to convince you that there is something wrong with it and they recommend to get you one. even the battery. i was told that it needs to replace immediately but when i ask the printed results he pretend to get it but he didn’t came back and pretend nothings happen. i know form that point that this guy is nothing but scam sales man. i just replaced my battery a few months ago. i will not recommend this place. its a crock of shit!!!

Went to fill my Caravan with air in tire pump screwed up my stem called them to ask if its fixable said Yes needed a pressure switch would be 60. Got there 15 min before close had part waiting Ast Manager came back said pressure switch was ok so was going be 9 n some change. Honest friendly could have made a mint from me but did above n beyond what we were told will be going back soon!!!

Well, they’ve officially lost my business. Made an online appointment for a routine oil change a day prior to coming in, only to find it would be upwards of a 3 hour wait once I’d arrived. What was my appointment for then? One would think that the scheduled appointments would retain an ounce of priority but I assure you they do not. Adiós!

Courteous, professional & prompt customer service. Clean waiting area with free wifi. In and out with an oil change and free tire rotation in about 30 min.

Great service, even found a problem
With my shocks, so I took it back to the dealer for repairs since it was under warranty. Thanks again.

This place is garbage. Every single time I have gone for an oil change without question they find something else «wrong» with my car. Usually about $ 150 to $ 500 worth of extra service repairs. And they always suggest you flush your fluids for an extra $ 99 a pop.

Seems to be OK not pushy on selling extras which is good in my book will return best price on oil and tire rotation