Firestone Complete Auto Care

I have brought my car for free air checkup on multiple times and everyone was incredibly helpful. I ran over a nail and wanted to give them business. I made an appointment on a Sunday and everything was great. They got me out in an hour. While I was waiting, they were amazing with their customer service. I will be back.

If you are a girl, they will rip you off. Went in because my engine light was on, they told me I needed 2 new tires ($ 458) and my timing belt changed ($ 956). Talked to someone I knew who works at a dealership, to then find out the timing belt part only costs $ 25!!!, and my eagle rs tires are $ 89 a piece. I was able to get 2 new tires with warranty and my timing belt changed all for $ 250 at the dealership, instead of the $ 1,500 Firestone would have charged. It’s a shame this place is in business. DO NOT GO TO FIRESTONE, THEY WILL RIP YOU OFF!!! Never will I come to this place again!

I buy tires for all of my cars here– best prices, tires and service around. Always quick and friendly staff.

Guy at this place lied to me. My tire pressure light was lit when i went in for an oil change. Told them about it at check in. Was told they would handle it as tire pressure checks were included with the service.
After i get in the vehicle to leave i notice the light is still lit. Go back in to talk to the guy and he says it’s supposed to be like that because it is a learn as you go thing and the light will extinguish after driving for a little bit. It never did. Guy was full of crap. Put air in myself and it the light cleared immediately. If they lie about something that small, makes you wonder what else they will make up. Will not return. Freedom automotive now gets my business for maintenance and my tires come from Sam’s club.

2 Years ago I brought in my car to have an alignment done at the Naperville location. Right after I left the lot I couldn’t drive straight unless the steering wheel was way off to the right. I brought it back for them to do another alignment. Saturday I brought in my car to the Shorewood location because I suspected a bad wheel bearing. I told them about the grinding noise coming from the front left tire and told them that’s the only thing I noticed wrong, that’s why I brought it in. The guy at the counter treated me as if I was stupid because of the conclusion I came to of what is wrong. They called me back Sunday telling me that my two front rims are bad and that all the tires are worn different because the car is out of alignment. The alignment was done by the Naperville Firestone 2 years prior so there is one problem right there. Next they tell me, yes the bearing on the front left tire is going and that I need to replace the abs speed sensor with it.
Also the back brakes were bad which I kind of figured. So he gave me the estimate of repairing the wheel bearing at about $ 1000 because the speed sensor is expensive and with labor. That wasn’t including two new rims. I tell them just to do the back brakes for now, so they did.
Later on Sunday, they call me that they are done so I pick it up right at closing time (5pm). Immediately as I’m driving home I notice the car is a lot louder. Sounded like the exhaust to me. So today I bring it back in which is Monday. The guy at the counter when I start telling him something don’t sound right and I believe it’s my exhaust, he gives me a snotty attitude saying «Oh it’s probably your bearings getting louder now that your back brakes are fixed. So I tell them I want them to look at it anyways because it sounds a lot different than when I brought it in. They called me back 2 hours later, the mechanic tells me «There definitely is something wrong with the exhaust.» So I told him it wasn’t doing that before I brought it in and he says, «I doubt that.» And then says well exhausts aren’t there specialty and says I can pick the car up. He then changed the subject back to the wheel bearings so I wouldn’t talk about the exhaust.
So now I have a car that still has a bad wheel bearing and the exhaust has a problem that wasn’t there before. The 3 people I dealt with were all ignorant when in fact I was right about what I believed was wrong, both the problem before I took it in and the problem that they caused during the time they had it. If you need to take your car in do not go to Firestone!

Brought in a Jeep that needed $ 2,500 worth of repairs. As a woman I always can’t help to think places like this would take advantage of females not knowing the ways of automobiles. I had a bad experience as such at a Jiffy Lube. However, the woman working here made it feel very welcoming and she assured me she understands what I was thinking. She even helped me lower the repair bill by showing me which parts she recommended. Very trustworthy!

Awesome place to get tires. They even took an expired coupon. I was able to save alot of money with the coupon. I highly recommend this place to anyone who needs tires! Great customer service is given here!