Chase Bank

We went to Chase to re-​finance the mortgage on our home, that they currently hold. We spoke with Sergio Colon. He discussed how he would like to proceed, going with a HARP loan. We told him that wasn’t what we wanted. We asked about a VA loan, as I am a disabled Vet. We ended up going with a conventional loan. He didn’t want to do a VA loan. We got all the paper work and information he requested. We called to see how things were progressing and never reached him. Left several messages asking for a return call as a courtesy, got no reply. Called the bank directly and was told he was not in whenever we called. We finally got a meeting arranged with him, at the branch. We called and left several messages to make sure it was confirmed. Never heard back from him. Called the bank again directly, and a lady scheduled another appointment for us with Sergio Colon, as he wasn’t in at that time either. We got a Pre-​approval letter from Chase Bank, so we dropped off the paper work enclosed to the bank. Sergio was not in then either, so we left the paper work with a lady at the branch who said he would get it. We asked that he call us, just to confirm that he did get it. No reply. We left repeated messages, asking that he call and tell us if he got the paper work. Again, no reply.
When we went to the meeting with Sergio, he told us we did not get the loan. We asked for our paper work back. He said he gave it back to us a month ago. We said, no, he had it. He looked in his briefcase and it wasn’t there, then searched in some drawers and found our packet of information, unopened. Obviously, he had never looked in it or sent it to the underwriters. We are extremely displeased with Chase Bank. We feel the service was subpar, and Sergio Colon is totally unprofessional. He will leave you hanging until the last moment with no recourse. He seems totally unqualified, or over his head with the position he holds. To make it worse, the branch managers make excuses for him, for not returning calls or keeping appointments. Our advise would be to avoid to this Chase branch and loan officer Sergio Colon. Especially if you are a Vet and looking for a VA loan, or any type of home loan. We’d go elsewhere if you are looking for a loan. We did and found a company with an extremely high level of professionalism and expertise, which Sergio lacks.

I live next door to this bank. I came in to get a roll of quarters so that I could do my laundry. After waiting in line for nearly 10 minutes I was very rudely informed that I could get any change because I do not have an account with them. I was told to go try my luck at starbucks and see if they would give me change? The customer service here is very bad, after my experience I have no interest in ever even considering opening an account at this branch.

Had a very bad experience from Sergio Colon. He extended 2 times my loan closing date and on the final closing day they declined my loan because of issues with condo and lost the property. I have sent him resale certificate 3 days after my agreement but he never bothered to open it until the last moment. Stay away from chase if you want to close the loan properly

I had a large check written on a new account from a repeat customer of ours that caused red flags and was looking at being held for 10 days. This was going to cause issues for my company. I spoke to Tony the bank manager who has a very human approach and he absolutely understood my dilemma. Although he felt unsure of what he could possibly do, he patiently listened to me and went above and beyond. Within a very short time Tony personally called me back to inform me he continued to work on my issue and resolved my problem. He saw to it I was able to access my funds just one day after my deposit. He really helped us keep on schedule and our job moving along. Thank you Tony you really were a great help.