Keybank

I write this review with sadness because this has been my branch bank since I opened our business in 1996. Ever since Tori and Eva left it has been going down hill. Just to use the teller takes forever. There is usually only one person working but frequently another employee will be by their side trying to figure out how to do their job. It’s like the blind leading the blind in here. The last two managers have been very rude and lacking sincere customer service! The new lady manager looks more like white trash than professional and had the attitude to go with it. There machines have been down inside the branch forever now, I can’t even get a simple ATM pin reset which I hoping I could so I don’t have to go in the branch itself and deal with their attitudes. This last time, last week, was the final straw. I own businesses and I always have something to do and somewhere to be. I went it to get a notary and the lady who had a strong accent, and difficult to understand refused to do s simple notary. Nothing was wrong with the paperwork, again she was unknowledgeable of her job. I am a notary and tried to explain it to her and she flat out told me she wouldn’t do it! So I had to rush to the Seattle branch to get it signed, same paperwork, no explaining needed and done in less than 10 minutes! I am currently so upset with key bank, I’m ready to close all my accounts and move to another bank after 20 years!

My husband and I had a business (and personal) account with Key Bank. We decided to close our accounts, and closed the business account first. Unfortunately I didn’t get a chance to view some check images before the account was closed, and I needed them for accounting. My husband writes checks from the restaurant and is very busy and works long hours, so the carbon copies don’t always make it to me.
I first called customer service and was told they cannot access any information since my account was closed. I was told they might be able to assist me at a branch. I went to the branch, and sat down with a real nice lady in one of the cubicles (a branch manager?) She didn’t have access to my account or check images, but said customer service should so she called customer service right then and there. She seemed to be as frustrated as I was, as she got transferred several times and then one lady she spoke with didn’t understand English well so I watched as she repeated herself several times. It was somewhat comforting that she was experiencing the same frustrations I did. In the end, she was unable to get any check info.
The over-​riding theme of my experience was «well you shouldn’t have left Key Bank in the first place» which was communicated to me in both words and tone both on the phone and in person. I feel that is 100% unacceptable for a BUSINESS account.
I was reminded of all this when I received a letter today from Key bank stating that since we no longer «have a relationship» with Key bank, we will be getting a bill for our safe deposit box. I guess we forgot to close it, but it was irritating nonetheless.
There is no way we will ever return to Key bank for our business accounts (we are happy at another bank right now). I could forgive no check images, but it was several employee’s attitudes that we shouldn’t have closed our account in the first place that put the last nail in the coffin. One of the representatives on the phone even implied that she was doing me a favor by providing customer service to someone who wasn’t a current customer.

They’re ATM fee’s are outrageous. $ 4 for a withdrawal?
I had to withdraw $ 800, but since their ATM only allows up to $ 500 per transaction, I had to split it up into two transactions. I withdrew $ 800 and KeyBank charged me $ 8 in surcharges. Luckily my bank (USAA) will reimburse me the fee’s as part of their service, but $ 8 in surcharges is outrageous.
My question to KeyBank is if my bank allows me to withdraw $ 800, why do I need me to do it in two transactions? Why not one? It would seem that it would be just as easy to allow the ATM to dispense $ 800 as it is $ 500.
This is why I will never bank with KeyBank. If I am charged this much to simply make a cash withdrawal, what kinds of fee’s do I have to look forward to if I became a customer?
A few years back, it only cost $ 2 to make a cash withdrawal. Other banks charge $ 2 or $ 3 per transaction. Is KeyBank so poorly run that it costs them more money to provide this service than it does other banks?

The staff has always been friendly, but the fees are high, and the atm breaks down *constantly.* I am a business owner who needs to deposit checks, so that is a dealbreaker, especially since they don’t allow business accounts to use the check deposit functionality of their app.

They make you wait forever, will talk and talk and talk about other products you didn’t ask for or need, then will quickly paraphrase the fine print and fees which are Super easy to acquire! Then when you have a problem they act as though its beyond their control. … Do NOT go to this bank!

Horrible bank. They make you wait forever while lots of suits walk around chatting with each other instead of waiting on customers. I will never go into this bank again. Plus as the previous reviewer mentioned, their fees are outrageous. Go somewhere else.

This is a wonderful smaller branch that has great service. The branch has a very warm and inviting feeling inside, and the staff takes the time to listen to your banking needs. I am not giving 5 stars because of some of the fees Key Bank charges, but the staff at this location is what makes this a great bank to bank at. If you are opening a new account, be sure to wait for a time where they have a special promo going on, they range from free Ipods, GPS devices or extra cash.