BECU

I love BECU. But every time I come to this location, there’s a huge line to use one of the only 2 ATMs. Currently there are 10 people in line. There’s a wall opposite that could house 2 more atms, but it’s being wasted on signage. There’s also a large waiting area with big screen tv. Why do we need that more than atms?!?

Got another good one… just keeps getting worse. They lost 3 of my checks… again… Michael G promised me they would be credited and them he would email me copies of the checks and transactions within 2 days– guess how long ago that was now. Im currently on hold with the 1800 number because you cannot call the branch directly. Ive been on hold for 15 minutes. And I won’t even think about walking into the branch anymore cause I can guarantee a wait longer then what I have to put up with now. This is the week I am switching. They just can’t keep up with business account members. They make it so difficult. Its so sad.

I don’t write reviews, but I’m so very happy with this CU (was with B of A for 28 years)…specifically the caring employees at this branch. Tina (Corazon Valentina, a name she dislikes, but it fits her perfectly, soulful and loving) kindly notarized a letter for me today. I was in and out like a flash because her co-​worker took that FAR extra step of printing off what i needed, he was insightful and knowledgeable in a document that has nothing to do with his job — but he printed it off for me. They are two that are going far beyond their requirements… making me glad I switched and that this branch is close to my work. This location — 185^th and Aurora in Shoreline is the best I’ve encountered besides the UW location, on the Ave. Good people who are invested in their work and take care of those of us who need it. Cheers to you!

Love that they have interest on checking! I went in to open an early saver’s account for my son and the man that helped me didn’t set the account up right so I had to call in and get it set up right… didn’t like that too much.

Been there 3 times and accomplished nothing. They lost my application lost my paystub then didnt call me back for a week probably because their lack of organization is embarrassing and they didnt want to admit to their mistakes. Most likely will close my account because of this location. Other credit unions don’t seem to have this much trouble losing paperwork and completing simple tasks

These folks are always helpful and nice. It is not a «full service» location like the ones in Everett and Renton, but they do what they are able to very well. The ATMs do everything you need anyway…
BECU is awesome. For example, the currency exchange fee on your debit card is super low, so no need to worry about using your BECU card on trips to Canada :)

Oh BECU, I’m so disappointed…
I only heard amazing things from you four years ago, then I made an account and have loved you ever since.
Every banker I’ve had the chance to talk to has been delightful and full of smiles.
Even the guy banker from your store (I don’t know if its the famous Timothy from the other review — but he has glasses and spiked hair) was awesome and spunky!
But tonight. After praising your service and banking prowess to my friend, he decided to open an account. Three accounts infact.
When we arrived around 5:15, we sat for about ten minutes waiting for a banker. No problems.
(Cue story-​telling time:)
Then Olivia arrived.
She had been blowing through customers since we got there, helping the man with a crutch first. Understandable. He was in and out within the ten minutes we waited.
She went back up to the podium where you sign in and called my friends name without even turning around. No smiles either. So. A bit odd.
It was pretty clear after a few minutes that she wasn’t planning on smiling, ever. But it also became apparent that she was going to be a bit snappy and rude.
My friend is pretty annoying, and asks a bunch of dumb questions, which, although not difficult, are plentiful. Ex: pointing out the APY as the interest rate and switching them around. Stupid, yes, warrant for rudeness, no.
She would frequently purse her lips and ignore his questions, apparently she’s allergic to eye contact and happy faces.
Trying to break the ice of Olivia the snow queen, I made a little joke about my friend trying to put a penny into a money market account. Nothing, not even a smirk.
At this point I have up trying to encourage a smile across the ice queens face, and began distancing myself from the conversation. I wasn’t too keen on listening into her interrupting my friend and giving snappy, rude answers.
No, she did not say anything rude, of course not. But the feeling of unwelcome ness was extremely apparent. I had never felt this way dealing with a banker before, and definitely do not want to have her handle my questions next time I stop in.
I love you BECU, and I know you shouldn’t be represented this way.

Love the place! Friendly, helpful, willing to stay late with me to work on issues! I love BECU for their service, rates, and UW-​branded cards, haha! Def a «must-​bank»!

I would give even more stars if you let me. Kai in the Shoreline BECU helped me save thousands of dollars on my new car. She suggested a program to help me clean up my bankruptcy after Chase closed some of my paid off lines of credit with WAMU because they were at 0% balance.
Not only am I getting the car of my dreams but she helped me by suggesting a program supported by BECU whereby I pay only 3% interest and I own the car outright. ahhh… no more banks for me!!!

I recently switched to BECU from Bank of America, and went into this location to pick up my temporary debit card. The woman that helped me was SO friendly. She immediately greeted me when I got there, and was very thorough at answering all of my questions. I was in a hurry, and she was super efficient at getting me in and out quickly. I am SO glad I switched over!