Bel Air Internet

Andrew Jackson, the technician, and John Williamson in the Support department, were immensely helpful in setting up my internet and Directv. I definitely recommend Bel Air and look forward to using their services!

Friendly, polite, professional service from top to bottom.

Bel air Internet was so easy to work with. Jesse set up everything for wifi quickly and efficiently and was so knowledgable. All wifi providers should be like these guys.

Just ordered Bel-​air internet based on the reviews. They were able to fit me in a time slot that worked for me when they were full, so kudos for that. My technician Joe came over and was very helpful in installing everything. There were a lot of things my apt building did not have set up correctly for the internet to work, and Joe did everything to fix the issues. Even when testing out the internet, Joe refused to leave before everything was 100%. Highly recommend Joe and look forward to using Bel-air’s internet service.

Kelley was exceptional competent and just plain nice to deal with. She helped me decide what best to order and made reservations for an install the very next day. Super service

Who knew there was another internet and cable company? Well there is! It’s called Bel Air Internet and Benjamin Raffle took care of me like a pro. Answered all my questions and was prompt in the activation of my account. Install is tomorrow and I couldn’t be happier to let the old carrier go!

Joe N was an excellent installer, quick service, and professional. He got my internet and tv up and running. Very please with the service with Bel air internet!

Ask for Kelley in Sales, very professional, very nice as were the others at BAI that I dealt with.
I was setting up DirecTV for my apt in Burbabnk and had a limited time window before I left town. I’m also a DirecTV customer out-​of-​state at my house which made signing up for the new service, while keeping the existing service tricky. Kelley was extremely helpful (and patient as she guided me through all the steps needed. Everything went very well, no issues. Very thankful to her and BAI for helping me get this done.

They advertise «say goodbye to buffering» however, that has not been our experience at all with this company.
We are also in a building that only allows this company to supply internet service (what kinda racket is that?), so have been customers for about 3 years. We’ve learned to make adjustments for the sometimes slow service — we often can only use one computer at a time, shut off and restart Netflix, or have to shut off wifi on our phones, etc.
Recently we received a letter from them stating that they are now offering faster service, for more money, as it should be. Strangely at that same time our service got even worse. We can no longer watch a Netflix movie without adding an additional hour of time for buffering.
It cannot be a coincidence. I have NO issue with them offering packages at higher costs, especially as their prices have been competitive. We probably would have jumped on it without much thought if we didn’t almost immediately get that slimy-​taken-​adventage-​of feeling with our service deteriorating. Now we’re annoyed and not thrilled about giving more money to what appears to be an unethical company.
I do want to say though that they’re employees have been pleasant.
P. S. Based on the company’s previous responses: you will not find me in your database because our account is under my husband’s name. Yes, he’s reached out to your company and we are seriously considering the upgrade because… well we’ve been forced into it.

Just had the best experience having Bel Air installed in our new apartment.
Kelley was a super rep — she was extremely helpful in laying out all of the various options for internet/​Direct TV/​phone and took the time to make sure that I had all the information to make the right decision. She also followed up with me when an earlier appointment opened up so we were able to get service days earlier than we had expected.
Andrew was our tech and my husband and I have nothing but the best to say about his efficiency and professionalism.
We’ve used Time Warner and FIOS before and both have paled in comparison to our experience with Bel Air so far. We looked into using Bel Air because of the great things that we heard about their customer service and that has, thus far, all turned out to be very accurate. Five stars well-​earned.

There were multiple reasons I lost my cool w/​this business but at the end of the day none of them were a result of this company. They resolved my issue which included a follow up from the boss. Thank you «satisfied customer» here!

Benjamin was such a sweet heart.
He helped me get an appointment set up for this week and he assisted with the technical difficulties I was experiencing.
He also responded to all of my emails within minutes which I really appreciated.
Benjamin was very kind, helpful, and very good at providing me answers to my questions and concerns in timely manner.

Needed Directv installed in my new apartment building and the tech (Jose Garfias) that showed up was very friendly, polite, and knowledgeable. Installation was a breeze and took a very short term. Completely recommend Bel Air.

Submitting reviews is not a big priority for me but I definitely wanted to write one for Jessie of Bel Air Internet. Jessie just hooked up our cable. He arrived on time and very cheerful in spite of the complex office not being open and he was left standing in the pouring rain.
The apartment complex wiring was mislabeled and a bit messed up so he had to run between floors to sort it out. When he had that taken care of he hooked up both of our TV’s in no time. Jessie made the cables as short and tidy as possible, also gave suggestions on how we could hide them completely. Jessie if you read this — Thank you.

Mitchell Juse was a great rep and answered my initial questions so far. We will see what the speeds are…
Thanks Mitchell for your help!

Bel Air Internet help me through the application process thoroughly and it was very nice talking to the customer service provider.
Mitchell Juse was really nice and very efficient in providing the help.

I normally do not write any reviews but I had a very good experience with Bel Air Internet customer services. Very friendly and very helpful.
Thank you Brenda C.

Bel Air Internet has top notch service. I regret not switching sooner from the crappy Uverse service I was getting. I ran speed tests and downloaded movies while connected to my neighbor’s BAI access point at my building and was convinced to switch.
Benjamin Raffle helped me scheduled my installation and answered every one of my questions. I suspect he might be the coolest guy on earth. I was definitely a happy customer when we hung up.

Superb service from Jesse & Esteban! They were prompt, friendly, and efficient. They answered all of our questions regarding our new tv box and were so professional! They took the time to make sure everything was installed properly and even checked that it worked to our satisfaction. We couldn’t be happier! I highly recommend Bel Air Internet.

My experience with Bel Air has been extremely positive.
Benjamin Raffle in sales service was very friendly/​helpful in answering all of my questions and let me know about some quality equipment that was exclusive to Bel Air Internet. He went in depth on routers like he was the actual engineer and educated me on all aspects of the security features. I feel much more safe after purchasing the equipment from Bel Air Internet He efficiently answered my questions about speed and pricing.
Benjamin gave me specific windows for installation and followed back up with calls just to make sure I was ready for that blazing fast and reliable internet. I was assured that my installer will be off the chain amazing — very professional, timely & efficient.
Bel Air Internet… my one stop shop for blazing internet and more!