Furniture Row

I just recently purchased a set of furniture, couch, loveseat and recliner in a light sandy color from Furniture Row. The employees at the Selma location were very friendly and did not chase us around which is something I cannot stand when shopping so that was fantastic. Buying was easy and the couches came within the time frame we were told. The only reason for a four star versus five was because of the delivery. The delivery guys were very quick and efficient, but one of the couches was dirty, which meant I had to actually clean it before it had even been used.

I have been shopping at furniture Row for four years now and I must say, all my shopping experiences have been wonderful. I also would like thank Terry and his manager for treating me like a valuable customer while shopping at Denver Mattress. Terry and the manager worked patiently with me to find the perfect mattress and adjustable bed for my back pain. I love my Richmond mattress and Beautyrest renew adjustable bed… great combination. Thanks you guys and God bless

2 stars simply because the sales associate at oak express was awesome. However, I had a combo purchase with Denver Mattress and Oak express which was a major FAIL…1^st delivery guys had the wrong size bed frame for my headboard…2^nd delivery guys had the correct frame but no hardware…3^rd delivery guys came with incorrect hardware, placing 1 screw on the right side of the headboard and 2 screws on the left… all 3 screws are sticking out from the head board about 2 inches… poor poor quality control… wasted my Friday & Saturday… and it still isn’t right. Definitely will not be back… too much of a headache.

The stores of Furniture Row have a great selection and variety. I purchased a very comfy couch and love seat, beautiful bedroom set and mirror, and a mattress set all for a great price. Also, their customer service is second to none. Jonah, Sherman, and a woman on the Oak Expressions side (unfortunately can’t remember her name) were extremely helpful and patient with me as I tried coordinating furniture delivery with a PCS move. I can’t say enough nice things about this place and their staff! The only minor snafu that occurred was my mattress set wasn’t delivered with the rest of my furniture, but they delivered it first thing the following morning. Check out Furniture Row! You won’t be disappointed!

I went in expecting to be hounded like when you go to Rooms2Go. This place was great! Wonderful customer service, great prices and beautiful stuff! I bought from all three stores and got a great financing deal! They went out of their way to accommodate my needs. They have earned my loyalty!

I bought and paid for a floor model media console which I was excited to have delivered for our new 70″ TV. We had arranged to have the new TV installed on the wall.
Well, I got a call this morning. I expected it was a reminder call that my TV console was being delivered tomorrow. Instead I was told that it had been sold to another person despite the fact that I had already paid for it in full including the tax and delivery fee of $ 89.
The salesman NEVER offered to give me a better price on another console or anything.
I had specifically asked him to wrap it up and get it ready for delivery. He said he would and clearly didn’t.
As a result we had to cancel the service and rearrange plans. Now, I have to start all over and we look like irresponsible customers to the custom TV install company that we had to cancel services with.
It’s my opinion that my tv console was probably left on the floor and sold over the Presidents’ Day sale that Furniture Row AKA Sofa mart had.
This was a terrible experience and I’m extremely disappointed that something Inpaid for was sold off to another customer. Worse is that NO EFFORT was made to find another or at very least offer me a future discount.
Based on this experience I would not recommend this store as reliable, and I would not recommend buying furniture there if you expect to get it like I did. To make matters worse I had already paid off the credit card I used to pay for it so now I have a credit on my credit card and have the additional hassle of requesting a check back for my credit.

We bought a wall unit/​Entertainment center, desk and a chair (Sofa Mart) from this location and didn’t experience any issues. The items were a little high but we got them on sale with a generous «same as cash’ financing. Finding the right price (and financing option) can be crap shoot but their prices (and selection) is (in my opinion) better than what you can find at Ashly Furniture. It does pay to shop around though. The sales rep we dealt with was very friendly and went out of her way to make sure our questions were answered. She wasn’t pushy at all – one thing I hate when I go to a furniture store. As far quality goes – have to agree with what several other reviewers have said – selling of furniture with particle board seems to be the standard at many furniture stores now. Can’t say that I blame the store, because people just don’t want to pay the premium prices for wood any more. Besides, wood is becoming a scarce resource. What’s even worse is that particle board is also becoming expensive. I can’ evaluate the home delivery part since we picked up our stuff. I know it wasn’t that cheap but they do occasionally provide free delivery depending on how much you spend. I can say that it did take some time for the warehouse folks to get our order together so we could pick it up.

Bought a beautiful leather couch, Ryan the salesperson did a great job, he left us alone to look and was there when we had questions. We even left and went back later that day to buy! Very pleased with our couch and tables.
After Delivery, the coffee table/​ottoman table made a funny sound when you sat on it, so I called the lady was very helpful and immediately ordered us another one.

Pros: Tons of selection, nice layout, decent prices, and the quality is good mid-​range stuff. Better than you’ll find in most dorms or IKEA, but not exactly «fine» furniture.
Cons: The prices are inflated for what they are offering. If you look hard enough, you can find most of their stuff for sale other places for hundreds of dollars less. Shipping is expensive. Not willing to bargain/​discount for large purchases.

Mass produced sub-​par quality furniture that relies on gimmicky pricing schemes to get you to buy in bulk. This is just one of many warehouse retailers that litter the landscape of our country today.
It’s places like this that make me wish for a time when things were made by hand and true craftsmanship was still revered and appreciated. Yes, we live in a fast-​food eating, disposable society, who want to pretend they are living the high life even though they are in debt up to their eyeballs, but come on!
There is nothing special about this place, except the unique appearance and set up of their cute warehouse. It certainly tricked us into stopping inside for a peak. These huge furniture warehouse places remind me of Walmart, lots a cheap junk, selling out our country’s future to Asia, and all to make a quick buck. BLAH!
If you are on a budget, lack any degree of sophistication, don’t mind buying overpriced particle board from an apathetic sales guy, then this is your place.
Not for me. I would rather find something uniquely designed from real wood that I know hasn’t been cheaply assembled 10 million times over on a conveyor belt. Heck, I would rather find something at a salvage yard that was at least antique and real.
I guess it’s a sad commentary on our (fake, cheap, and I want it NOW society), that these places have proliferated, while small mom and pop custom furniture stores have declined.
The only reason it didn’t get one star is that I liked the exterior warehouse appearance and we weren’t accosted when we walked through the door like in most furniture stores.

There’s the good and the bad.
The good: Lots of selection, lots of price range, frequent specials, all kinds of stuff under one roof. Perfect for all the things you don’t really care about but need, like end tables and foot rests.
The bad: We ordered three things. Two were in stock and able to be delivered. But that took two weeks. The third item was backordered. After three months of being told it would be in «next week» we gave up. Oh and they don’t have a backhaul program for old furniture, which was a bit of a bummer.
There’s also some used car salesmanship going on as the salesmen are all on comission. So take it all with a grain of salt.