Randolph’s Lawn & Landscape Management Inc.

Loved these guys! Chris did what so many people don’t do: he listened to me! We put together a list of what I wanted done. Chris made some recommendations but wasn’t pushy or high pressure. The estimate was itemized and returned promptly. During the work, Chris came by and talked with me to ensure I was happy with what was being done. Pricing was very reasonable and his crew was very detail oriented especially during final cleanup! I will definitely use them again in the future!

Review of Randolph’s Landscaping in San Antonio, TX:
Chris was up in our face /​texting threatening and accusing us of all sorts of things including not paying the bill two days after we received it. He remembered the job was finished two months previously but failed to acknowledge or remember that we didn’t receive a bill for over two months. We asked about the bill a month after he finished the job and then again.
We had ongoing communication problems with Chris. For example what we asked him to do face to face wasn’t always communicated to Susanne and Samantha, i.e. I would call and they would say that Chris hadn’t told them. We had asked him to maintain our lawn and gave Randolph’s landscaping specific instructions on what we wanted them to do. These instructions weren’t followed and we had to reach out to the office on multiple occasions. Going forward sometimes what we requested was done and sometimes it wasn’t, but we were still charged the same amount. We received multiple excuses from Chris and Randolph’s as to why someone didn’t show up when they were supposed to or something we requested didn’t get done. I realize things happen in business, but not repeatedly.
* When we first met we told Chris that cost was important to us and I asked if he gave military discounts and was told:
o That he gave a 10% discount for military and senior citizens.
o The military discount wasn’t given on the original estimate or on the final bill
o Based on that, the bill should be $ 457 less than the total of $ 4,578.98
* In Estimate 1351 he gave us specific instructions as to how to water and take care of new sod. I believed he should have known and followed the instructions. Some of our grass went into shock and died. I asked Moore Landscaping who installed the sprinkler system to come out and tell us why the grass seemed to be dying. He checked our watering schedule and asked who told us to water only one time per day and that new sod needed to be watered 3 times per day in order for it to take hold. He made the correction. We were told this 2 – 3 weeks after the grass had been laid in.
* In estimate 1375 we had two separate charges for metal edging, installation and the removal of two crêpe myrtles.
o We were told initially it would take 30′. Later that was corrected and he indicated it would be a total of 90′
* On the estimate we were charged for 30′ and 90′ of metal edging, and installation. That is 30′ /​$ 97.50 more than we should have been charged
* I believe that the charges should have been reduced by $ 97.50
* He was asked to trim the shrubs in the front flowerbed
o Randolph’s landscaping didn’t provide us an estimate but given our experience with Randolph’s and others we didn’t expect $ 250 for 2 – 3 hours worth of work ($ 80−90/hr). We were expecting $ 25−35−40/hr. I don’t consider what Randolph’s did as major shrub trimming.
* A reasonable charge given other charges would be $ 120.00
* I asked on several occasions if when the gardeners were mowing the yard and trimming outside of the flowerbeds if they could use the gas trimmer and trim the grass that was growing from the lawn into the flowerbed… might have taken 30 – 40 minutes.
o A separate crew was sent out and it took them 1 – 2 hours to edge and remove the grass that was growing into the flowerbed… nothing to do with weeding.
* This was a $ 30 – 60 job based on other hourly charges by Randolph’s previous charges and our experience.
* I believe a reasonable charge would have been $ 60.
As a comparison Randolph’s charged $ 135.00 + jackhammer rental for 4 – 6 hours $ 35−40/hr. of intensive labor using a jackhammer to remove a concrete ring and patio slab… this took much more time than trimming shrubs and removing grass along the inside edge of the front flowerbed… I use the above as a comparison only.

Never fully completed the lawn on any visit, would always have to call them and then be told they would send people out to correct. Last straw was being lied to about what was agreed upon.

Vey poor service and business ethics. Service discussed and provided were completely different. Owner Chris Randall called and wanted to discuss coming back out to fixing what wasn’t done to my satisfaction but really … Having a yard maintenance done is NOT rocket science. You either do it right the first time or you don’t. He blamed it on a new $ 1900.00 mower. Never mind the hedge that was cut out front was cut at an angle (3 inches shorter on one side) back yard was not edged… Poor mowing… LARGE weed not removed that had been particularly pointed out and discussed PER CONTRACT … Debris not removed from bushes being cut back in front yard. Poor edging around entire house. Honestly… I could have done better and the high school boy that came by later that day said he would have done better and for a LOT LESS. I obtained 3 quotes for the service I requested. Yes, Randall’s was on the high end but Chris Randall seemed to be an honest, upstanding businessman. Someone I felt I would have a longterm business relationship. Sadly, I was mistaken. Very poor service. Very poor ethics. Did not take ownership of bad work. Will not recommend this company for personal or business landscape needs.