Wells Fargo Bank

MASSIVE REGRETS about taking out a mortgage here. The left hand doesn’t talk to the right, and their phone agents are nice but hobbled by a broken IT system. Local agents make a heavy sales push then disappear when these logistical /​support challenges surface.

Nancy Tran and Sam. Awesome customer service.

By far, the worst banking experience in over a decade. I thought Bank of America was bad, but Wells Fargo comes in as a really close second. The branch manager is quite possibly, the most arrogant, cold, and uninviting person I have seen in a position where your job is to interact with humans and make them feel welcome. He is greedy and only wants to get business and accounts so he can get his sales number up! He doesn’t care about us — the people who come in and put money in the very bank he works for! He won’t reverse charges or help with anything unless it makes him a lot of money. I am closing my accounts because of him and not looking back. Homestreet Bank, here I come with my deposits and financial business.

Truly amazing service! There is a male teller there who is SO nice and always so welcoming!!!

John, the branch manager, is a terrible human being and quite possibly the antichrist.

I second the overly-​friendly thing! It makes me cringe. It’s like the manager has told them to be REALLY friendly, but it’s too much. Dignified and polite is a better way to go. I actually avoid going in and use the outside system as much as possible

I think the people that work at this branch are all really nice and very helpful to me, my only beef is the overly friendly, 20 question thing, overly chatty thing, it drives me crazy.

I have been with Wells Fargo Bank for 8 years. For the 8 years I’ve held an account with perfect record and history. Today I went in to the Queen Anne Seattle branch for a simple question. The branch manager happened to be there. I am not sure what he did to my account — it took him a long time on the computer to address my question. He just kept typing on the screen. When I asked him what he was typing, he didn’t answer. There was no apology or explanation for what he was looking at. This branch manager looked like a kid.
For the first time I lost confidence on this bank. I am very disappointed that Wells Fargo would have someone this young and irresponsible as a branch manager.
I am not sure if I would want to depend on someone like this for my money. I am leaving Wells Fargo. What a shame. Otherwise they’ve been an OK bank for the past 8 years.

I need to go to a credit union, yes Lord.
The situation: I, 15-​year Wells Fargo customer, walked in, I admit, close to closing. I work ten hour shifts at a hospital, what can I do, and was asked if I could be helped by a nice man at the entrance. There were zero other customers there and I counted seven employees. The tellers were either a) giving me a stinkface and pretending to be doing computer work (Facebook), b) actually pretending to be customers and joking around, or c) standing and doing nothing.
I stood there for at least 5 minutes before one of the standing around people came over to me, again with no other customers. I said that I was looking for a notary and he gave me a blank stare. I nicely explained what I needed (certified copies of documents to send to my new overseas employer) and he curtly said «I can’t help you. A notary just says that your signature is your signature. You need to call the Department of Health or something». Then, an insincere apology, cold snobby «(nice man) will get the door for you».
What a waste of time. Turns out notary publics absolutely do this and I’m going to one tomorrow, not this rude, incompetent, unhelpful one at a bank I’ve been a patron of for years.
I’ve been there before for notary services and only received the service 1 out of 3 times, and that was by a smarmy man with a thick accent who tried to talk me into both a credit card and a personal loan.

Super duper nice people — -
UNTIL you ask them to do you a favor —like notarize something for you where they make no or little profit — they sent us out in the rain and refused to help us – and they had a notary right there–

*been here several times and gotta be the nicest staff in a bank ever
*only reason I don’t bank with wells is their onerous online transfer policies, they fix that I am a new customer
*central location right on the ave too

incompetent beyond belief. they cannot even order a debit card for me. 4 failed attempts over 3 months. clerks are clueless and rude. take your money elsewhere!

I’d rather put my money in BECU, a credit union. Lower rates. Far more reliable and intelligent customer service. MEMBER-​focused, not shareholder-​focused. Their success benefits ME because I am a member and a customer… not wall street investors. I was with WFB since the 1980s and they have gotten progressively worse each year. Bye-​bye Wells Fargo… hello community!

I left the big banking world a few years ago and haven’t looked back… until now.
I’m heading out of the country and my credit union doesn’t deal with foreign currency exchange. I called around and there are not many places that deal with foreign currency anymore – especially with the small amount of Euro I was looking for.
Got a great exchange rate and was only charged $ 5 for being a non-​member. Hassle free, employees were nice and didn’t try to get me to switch to their bank. Thanks.

This is the worst bank in Seattle. A couple of years ago, we needed a 100K line of credit to finish a 400K house remodel. It took them three months to do what Chase had done in three days. They would come back every three weeks and ask for more documentation, e.g., copies of bank statements to provide tax returns, etc. It wasn’t the documentation requirements that were so angering; it was the fact that they would wait three weeks, then come back and ask for something else, wait three weeks, etc. And the branch personnel had no authority over this relatively small line of credit — it all went through a processing center in Iowa. We recently went to BECU and got a jumbo fixed rate loan (with an existing 2^nd, 80% LTV, which no one else will do) and it funded in three weeks and they didn’t come back for one more piece of documentation (we submitted tax returns with the loan app).
A couple of months ago I submitted a $ 15,000 personal check deposit from a friend who was repaying a loan. The assistant manager, Luis, told me they would do a verification the next day on the phone and clear the funds. I needed the money to pay another obligation. Well the next day Luis didn’t show up for work. When I went back two days later he told me they had put a 21 day hold on this local check. When I told him I had a computer printout showing the check was paid, he wouldn’t even look at it. When I asked him to call Chase and verify the check had been paid he said, «That’s not how we do things here.» When I persisted that local checks clear in, at most, two to three business days his response was, «You don’t want me to lose my job, do you?» He was a compete jackass.
I went back a couple of days later and spoke with the manager, Michael. He did what I had asked Luis to do, and he called a friend of his who was a manager at Chase and verified the funds had cleared. He also looked at the computer paperwork that showed the funds had been debited from my friend’s account. It was paperwork from Wells’ own site.
When you make a deposit late in the day at Wells, sometimes it doesn’t show up when you log into your account for two business days — whereas most banks give you instant credit for your deposits,
Wells has some of the friendliest tellers on earth, but aside from that, they are absolutely, 100% the worst bank I have ever worked with. Do yourself a favor and avoid this place like the plague. Open an account at BECU, and if you need a national bank use Chase or B of A. These last two have the big bank attitude, but they are not as bad as Wells, which is the worst bank I have ever worked with — and I worked in banking for ten years! Wells Fargo, Queen Anne branch, totally sucks!

Friendly, reliable, hometown kind of bank. Great job Wells Fargo!

I don’t know what it is about this place but everyone is ridiculously friendly and helpful. They like to chat and ask questions and always seem genuinely interested in what you have to say. I just went in yesterday to get a money order and the person helping me noticed I paid $ 7 dollars a month for bill pay and suggested I change my checking, at no cost, to one that doesn’t charge me this extra fee. Everyone here goes above and beyond.