Umpqua Bank

Words cannot describe the gross incompetence of Umpqua in general, or the Queen Anne branch in particular. If you are anything other than a college student or a pensioner, or want to process more than one transaction a week (or heaven help you have more than one account, like, er, a savings account) then this is not the bank for you, oh and never travel anywhere and expect to be able to use your payment card (and I’m talking travel to places as far flung as Oregon folks).
Each question you ask the staff will be treated with «um let me just check that» while they turn to a colleague or call the very same customer care center you could call yourself (provided of course that you’re not stupid enough to want to call customer care outside 9 – 5, monday to friday that is) to ask how to do the most basic thing. It’s happened so frequently to me that I think I’ve figured out why they called the bank Um… pqua in the first place. You’ll read in other reviews about the spacious, quiet environment — thats because they literally have no customers (or very few) — so while you sit there for a couple of hours waiting for them to resolve something you will indeed be in a quiet, spacious environment though you too will probably realize as we have that very few people are as stupid as you are to bank with these clowns.
Seriously though sarcasm aside this is a terrible terrible bank (and that’s saying a lot given the ridiculously low bar set by their competitors on what «being a good bank» is all about). Don’t even think about opening an account, you will regret it.

I have several bank accounts at different banks. I do most of my transactions here at Umpqua because of the friendly atmosphere and the spacious clean environment. There is also a place for me to meet people and have a cup of coffee or latte. The staff is friendly and helpful and really try to please. One thing I find important that few banks offer is a restroom open to customers. I really need that after 3 cups of coffee while reading a couple of newspapers. They also have outdoor seating in addition to indoor seating and occasional treats to go with the coffee.

I gave this bank every chance to earn my business, but they failed.
I was able to get a better interest rate on my savings by staying with my current bank. The best interest rate they even had available on a credit card was much higher than my current rate. I was also told their online banking doesn’t update instantly like my current online banking.
I went here asking about mortgage refinancing as well. After asking my questions and being told I’d be contacted with information on options available, I never heard from them.
The people here are friendly, and there are little perks like free coffee, or cookies on Fridays, but I would rather have good service and the best rates. How often am I really going to go to the bank anyway?

We’ve been very happy since moving over to Umpqua on Queen Anne. Friendly staff, who always remembers us, good rates/​accounts, engaging community/​neighborhood space, and free coffee.
Highly recommended — what a difference from a big bank.