Chase Bank

If there was a way to give 0 stars, I would do it for this branch. Customer service was nonexistent. I have twice tried to get a banker to call me back with no luck. I even called the 1 – 800 # and the national customer service failed at getting them to respond. Move your bank account to Key or Homestreet, both of which give much better customer service!

Customer Service in key in this branch. If you have a problem, just ask, and they will help as best as possible. I hate big banks but keep this bank because they know what they are doing and are friendly and customer oriented.

Service is friendly, free shoe-​horn parking. They have safe deposit boxes. I prefer WaMu only because they were local and not one of the the big 3 banks in the US. The only benefit to banking at any Chase bank is that their ATM’s are everywhere and you won’t get charged the $ 3.
We had an issue with identity theft and it almost seemed like it was an inside job based on comments by another employee cleaning up the mess since protocol wasn’t followed, but eventually it was fixed. Somebody was able to process computer printed checks at a Western Union.
Banks in general suck and are for profit which is why they fee you till broke. I only use this for a business account but my main personal banking is at a credit union which is non-​profit and for the benefit of the shareholders which is anybody with an account there and most services are free. The $ 3 ATM fees from other banks are waived by my credit union. I can bank at any 7 – 11 through the ATM there for a credit union.
I worked for the Federal Reserve Bank for 14 years. Chase wasn’t a player in Seattle until the fall of WaMu.

So over this branch and their lack of solid customer service! There are 10 people working in there at any given point and none of them seem to genuinely give a crap about customer service. I’ve been banking here for about 6 years, but fully intend to close my account after my last experience there.

My 70 year old father receives a gift card in the mail from Chase bank. «Open a free checking account, and receive $ 100 in your account!»
I read through the fine print, and enter this location with him. Instantly, we were greeted by a personal banker, who patiently explains the different options for him genuinely, even though the bank was closing soon.
Was told, free checking, and $ 100 deposited within 3 – 4 business days by Chase as an incentive.
Minimum usage of check card: 4 times a month.
Easy.
He’s happy!
Excellent customer service.
I’m noticing the prior reviews are for WAMU. Hm.

If there were negative stars I’d give them. I’m not even sure where to begin! I had issues with the bank putting a hold on a large deposit — more than 24 hours after I’d made the deposit! The live rep at the bank did not mention the potential of the hold to me, and the hold then lasted 7 days.
Then, in the midst of our house-​buying process I ordered statements from our multiple savings accounts and checking account, for the mortgage lenders. Chase online had a little pop-​up that said «you may be charged for these and that info is on the mailing you’ve received from us!» I didn’t have any record of the fee and figured — how bad could it be? Well… almost $ 60 later I had my answer.
The bank manager was kind enough to reverse those ridiculous charges BUT took 10 minutes to lecture me on how I could a) print them myself or b) come into the branch to have them print them. He then launched into how GREAT Chase is and how much more their website can do vs. WaMu and how «some customers» just don’t know how to use the many, many options on the website.
Finally, last time I was there in person there was one person ahead of me in line. There was one manager training a newbie, one guy on the phone and two other bank reps CHATTING. The single woman working behind the counter had a very long line by the time the chatting guys even looked up. Sad!

I think the bank is worth three stars (if you’ve seen one Chase branch, you’ve seen them all), but the four star upgrade for this branch is for working with the loan officer (Ashley). She was able to sit down for 90 minutes on short notice to go over a loan application; it was only near the end that I realized that I’d interrupted her lunch break to do so.
She took the time to answer all questions, explain every part of the form and drew up the good faith estimate in short order. Although I didn’t end up using Chase for my loan, it is worth noticing good customer service.

I will never bank at WaMu again. I will never do any business with them if it is my control, and hope the housing market crashes and they go bankrupt.
WaMu will take advantage of any mistake they can when it comes to your account. They will charge you for every possible step along the way…
Now get this… when THEY make two HUGE mistakes on my account, in which they even have an On Time Guarantee, guess who they blame?
Me.
So hopefully some of you got to see what happens when you insult my intelligence and integrity. You also would have got to see what a managers face looks like when he is being yelled at in his own office, and losing a rather large account.
Down with WaMu.