Alamo Rent A Car

This is a few months late, but the service Torry gave my sister and I was superb. There was a big discrepancy in our bill, and not only did she take care of it right away, but she handled the whole situation with ease and light humor. She also gave us a little discount to make up for the waiting and trouble. Service like this makes me want to be a repeat customer. Ive rented from all the big car rental companies before and this was honestly the best.

It was my job to get the flight and hotel. The roommate was in charge of the rental. He originally was gonna use my AAA membership to book a car through Hertz, but he waited too long and the price went up. Remembering we had a Chase Sapphire card, he checked prices through them. Lo and behold, their rental price was cheaper than the AAA price!
We ended up getting a car at Alamo. Car Type: Economy, which means a KIA RIO OR SIMILAR, with Unlimited miles, Automatic, Air conditioning. With Pick-​Up on Saturday, Jan 16, 2016, 12:00 PM and Drop-​Off on Wednesday, Jan 20, 2016, 4:00 PM, our total was $ 130.45. The roommate prepaid for it, so there were no additional charges when we returned the car.
I like the system at Seattle airport. All the rental cars are in one place, so you shuttle there from the airport. You basically check in for your reservation, and then go to the Alamo lot and pick your car. They ran out of economy cars, so we got to pick from the compact or mid-​size section.
We ended up getting a Nissan Sentra. It was clean, roomy and had a back up camera with lines. Perfect as we paralleled a bunch of times. We made sure we could drive the car into Canada as we were going to Vancouver. That wasn’t a problem. There were patches of heavy rain during our drive into Canada. The car handled well, though the wipers could have used changing. In heavy rain, it was fine. But in lighter rain, it seemed to smear the water instead of wiping it.
Returning the car was super easy. We drove to Alamo’s section of the parking structure and stopped at the return area. An employee comes out, looks over the car, and basically checks you out. After that, you’re done! Just head to the shuttle area afterwards and wait for the next bus to the airport.
Quick, competitive pricing, and reliable. That’s all I really need from a car rental company.

While it’s nice to have your choice of cars in the lot *after* you check them out, I’m not a fan of the hard sell they pull on you at the counter. It gets ridiculous sometimes; some honesty would be really nice. So far, every time I have traveled to Seattle I have used Alamo, but I’m getting tired of it. I would use Avis in an instant if the rate was cheaper.
Here’s an example of what I had to got thru this past weekend:
«The compact is pretty small and you’re pretty big, you’ll be cramped in there. You really need this insurance that quadruples your daily rate, I’ll just add that in there for you. What, you don’t want it? Are you sure? It could be a really bad idea. (Don’t they know that all AmEx and many Visa Signature cards cover the insurance? Of course they do, they just want you to pay for it!). If you prepay for gas, we’ll offer you about the going rate! But you gotta pay for a whole tank. What, Seattle is only a 20 min drive away? You might need a whole tank. Okay, fine.»

Had a very easy check-​in and drop off and got a great car for a great price.

Took a long weekend in Seattle visiting family and this was the best rental care experience I’ve had in a very long time! I usually rent from a competitor because I can check in online and bypass the rental counter, and I know their cars are clean, comfortable, and safe… when I found that Alamo offered the same option and a better price, I was all in!
We arrived early Saturday morning and since we didn’t check any bags, we skipped the baggage claim and went straight to the shuttle bus. The rental car complex was easy to navigate and thanks to the «online check in», we went straight to the garage and selected the vehicle of our choice from the rental class we booked. Would have been great if there was someone available to answer questions about the vehicle, but we took the extra time to explore and research until we found the one that best fit our needs. Check out was fast and «Cheree», the booth attendant was great… she was able to assist with directions and was just a very pleasant person!
Returning the car early Tuesday morning was just as easy as picking it up. «Torrey» greeted us with very positive energy (at 5:00 a.m.) and secured a luggage cart for us. We were traveling with a 5-​year old, so our hands, arms, shoulders, and everything else were loaded… the cart was a tremendous help!
Good experience from start to finish… will add Alamo to my «preferred» list when looking for car rentals…

This was the BEST experience I have ever had renting a car. No hassle and the staff were all so very personable and friendly. And a very reasonable price as well. Thank you!

Yes, as good as it gets. Checked in online beforehand and went straight to vehicle area. Received an almost brand new vehicle, loaded. It is the fastest I have ever been through the process. I can’t ask for more.

Alamo made it quick and easy to rent a car! Alamo had (by far) the cheapest rental rates, and we had no issues whatsoever. No hidden fees, no aggressive salesmen – we paid exactly what we chose to pay. The car we rented was in excellent condition, no issues there either. I recommend checking in online and using the «skip the counter» option to go straight to your rental car. Thanks Alamo!

I don’t think I could ever give a rental car place 5 stars because the people are all so different. Mostly bad, but this wasn’t the worst I’ve been to so I guess I can’t complain too much.
I used my work discount for our reservation, she told us that I couldn’t change the name to my +1 because it wouldn’t be same price. Really? To add him to the bill it would have cost us more then $ 30, no way that’s stupid. She wasn’t the friendliest person, very awkward and unkempt.
We got to change the drop off location without extra charge so that’s good I guess. The cars we got to choose from was the intermediate and there is actually a ton of cars to choose from. I like s big selection, they’re clean and not just crappy Impalas like others.
Tip: make sure the reserved driver is driving out because they check as you leave when they scan which car you take. Be warned!

Have to give them a positive review as we had a positive experience during our 3-​day weekend in Seattle.
A little longer than I’d wait, but still not so bad after about 15-​minutes of waiting. I’ve been through worse. They honoured the pricing we’ve got from our United Flight, which ended up costing us about $ 47 with taxes for 2-​days of rental using our compact (rather sub-​compact) Fiat 500. It was nice to have a choice of the available cars to pick-​from, rather than having someone else simply provide you with what ever they like
Dropping off the car was a breeze, pulled in and got a receipt within 3-​minutes before heading out to our flight.
Will use them again in the future.

Ever since I became an Alamo Insider, I’ve stopped scouring all of the rental car companies for the best deals. Even on all-​inclusive travel sites, I know Alamo will always have the best rate when I book through their site as a member. But the best part about Alamo, is that I can check-​in online prior to picking up my vehicle. Which means I can skip the counter and go straight to the lot and pick out which ever car I want in the car type I reserved. It’s awesome. I skip the long lines and I am out the door. I have become quite the loyal customer!

Amazing customer service! Usually renting a car can be a hassle but the folks at alamo rental are very helpful and generous!

Ive always used ALAMO and this time around i used them again BUT now im a UnilocalER so Im writing this review to give them props. ALAMO has always been my choice because they always have the best deals for me when im traveling (which is quite a bit). The Seattle Airport location is by far the easiest to deal with. Im always in and out in minutes. They know how to process people quickly and thats a huge plus for me because I dont like to wait in long lines especially if its because the agents are slow or talk too much.
The selection is always nice and I love to rent the Charger. What a beast to drive around in. if you plan ahead you will always find ALAMO has the best deals.

It was easy to use the kiosk and go to my car. When they did not have any cars left, they upgraded me with no problem.

On my last city stop on my epic September 2015 mega trip, I flew into Seattle on a pretty good day from an early flight out of Atlanta — direct on Delta Airlines.
Arrival at around 10:00am puts me at prime time to search for lunch after picking up the rental car. This time around, I searched Priceline 2 months beforehand and found Alamo rental car my choice for my quick weekend in Seattle. It was a good transaction overall. The rates here were really good and decided to book them at a dastardly $ 15/​day. It pays to be negotiating my own price, especially with car rentals! Being always budget conscious, you are always looking for deals and steals, and I’m glad Priceline and Alamo have given me the opportunity for a good happy medium of the two. The experience here was as good as you can get. Good check in and return process was simplistic, good, and positive. It’s like the people work there want to be there. Makes like more fun and happy.
This Alamo rental car shop is actually located off the airport terminal. I had to get on a rental car shuttle bus and they bussed us to a rental car complex, which was a short 5 mile ride. Similar to other arrangements nationwide, this is how they do things in Seattle, which was a first for me, since it’s the first time I’ve rented a car from the Seattle-​Tacoma international airport. The facility was pretty neat and snazzy. The wait wasn’t too long and I was out of there and into the rental car garage within 15 minutes of arrival to the counter. Alamo, like all car rental companies, asks you for your driver’s license and a valid credit card. For me, I asked for the LDW car rental insurance, which was around $ 25/​day, and purchase fuel upon my return.
The reason why I love Alamo is the fact that I can pick any car in the category that they had there that day, instead of just the one others pre-​assign you. For this trip, I found a Hyundai Elantra that I got, due to a free upgrade, since they did not have an available economy car that day. Still, I didn’t know that many of the cars I thought were compact, were categorized as midsize. Live and learn, I guess. The car itself drove smoothly, never a problem while out on the roads, and there was no visible scratches when I drove it off the lot. The overall experience here was great. Get in and out without a hassle and a free upgrade to fit the bill.
I’m happy with this transaction, Seattle traffic — not so much…
Support local!
A

I have to admit that the system they have set up at SeaTac for rentals is one of the best I’ve ever seen. After grabbing your luggage, you head over to a shuttle bus and it takes you to the Rental Car Facility and there you find all of the rental car agencies.
When I arrived at Alamo, the line was short and I was in and out in 25 minutes. The desk agent was very polite and I was offered an upgrade which I gladly accepted. They also offer self service kiosks which I’ve never seen before. All you do is enter your reservation number or start a new one and everything is touch screen. You enter your credit card and pick the vehicle you want and off you go to pick a car in the garage.
I upgraded to a full size car and I was given the option to pick from a line of different models. The keys are in the vehicles so it’s very convenient and you get to choose what car you want. I ended up picking out a 2015 Chrysler 200 and I was very happy with the car. It didn’t eat gas, it was clean and most important, it was comfortable.
Dropping off the car was a breeze. You drive into the same garage where you picked up, park the car, get it inspected, get your receipt and get on the shuttle bus. This system eliminates a lot of headaches in my opinion.

Go elsewhere. Appalling customer service. Is this company the product of the «no Rental-​Car-​Company Left Behind Program’? Street Thugs and air-​heads are the employees dealing with customers.
At reception the airhead, and only person at an extremely busy airport. was useless. She was more interested in chi-​chat– with clients than helping the other 10-​people waiting or calling to her co-​workers for help.
90% of the paperwork generated by ALAMO was solly to gain additional charges, only two documents requiring my approval were for actual car rental. You get a big FAT ‘F’ for this one.
At turn in I was well received by openly hostile employee calling me a «Stupid Muther-​****** «and S***-Head» during parking. This guy was nothing more than a street thug.
I have used Alamo in on other travel, but as far as SEATAC goes, I will NEVER use them again, nor recommend.

This was my first time renting with Alamo. The price was excellent and the car was the perfect size. I appreciated the kiosques at the reservation desk. The customer assistant rep was working with some picky people. She directed me to the kiosque and I was able to check out my car quickly and easily. The gate attendant and return attendant both smiled and thanked me. Great experience!

Fantastic car rental company and seamless check-​in and check-​out process at SeaTac Airport.
Love the fact that they offer VW Jetta’s as Moderate Auto. I loved my old Jetta, and having one for 2 days was nostalgic for me. :)
However. The rep that checked me in was brisk and had an impatient tude that I really didn’t appreciate. I was already sick AND w/​very little sleep, and REALLY wasn’t in the mood to hear his bitchiness. Oh, and I flew home to Seattle as my uncle passed so was a little emotional. Didn’t like that, so I was pretty short/​abrupt back to him (stucatto yes/​no answers). No bueno.
Other than that — great, great company and service. Jetta ran like a dream. Touchy brakes and gas, but I adjusted accordingly. Very decent fares through
(travel).

No hassle here! We booked an economy car online prior to our arrival (about 30 minutes before arriving to the rent-​a-​car area) for about $ 10/​day. Not bad right? Well, when we got there, there were no economy cars left and being about 3 am I thought «great what now» but thankfully too tired to care. Without hesitation the lady just asked «do you want a truck?» An upgrade free of charge.
And that’s what we got, a big, black, beautiful Ford F150. It was nice and clean, leather interior, and we had no issues with it! We rode it like a Ford to our destination and it pretty much stayed parked throughout our trip. We didn’t drive it again until we had to drop it off.
Drop off was a breeze too. As we pulled in there was a gentleman immediately flagging us to the right spot. The entire process from start to finish was so swift that it was almost non-​existent. They also have shuttles that conveniently transport you to and from the Seattle airport.
A quick note, if you arrive really late or really early you won’t find anyone at the counters so you’ll have to proceed to the floor below where the cars are and they’ll help you there.