Avis

Avoid if at all possible.
Was charged $ 211 additional charges for a rental prepaid online, for «liability insurance» I had denied.
Had traveled for 20 hours straight (4:30 EST til midnight PST) in standby hell, and when I arrived NANCY at Avis presented me with forms to sign to get my car to get home.
She evidently added a contract for liability insurance (which I had denied online) to the stack.
MAY and KATHERINE at customer service were both unhelpful, and more than mildly combative and sarcastic (a quote: «we expect our customers to have the presence of mind to read what they are signing»).
Avoid this location, and their company as a whole, as they preyed on this exhausted traveler who just wanted to get home.

Dont rent a car from here. I experienced with terrible attitude with 0 appreciation. I got one day renting for a mid size car in $ 40 with different drop off from Priceline. I checked in 1 hr earlier, then she charge me two days for $ 80, when I question about it, I was told «Don’t worry, I’ll get refund if I return in 24 hr», I was charged $ 58 in the end with a intermediate size…

Here s a horror story: our flight into Portland Or, got canceled because of the weather so we landed in Seattle. At 11pm. 4 families with kids, all 21 of us coming back from Cancun. We called Avis for 2 (two) 12 person vans. On the phone we agreed on the price and 2 (two) vans, got 2 confirmation numbers AND gave them my visa info for reservation. Its 11:45 PM and we, the husbands take the shuttle, leave kids/​wifes hungry and tired at the airport.
We get greeted by «yo whatssup guys» dude (DaVine?)
And then the classic «extra charge for this and «dat», we end up at 945 $ PER VAN (from 12 am December 8 to 11:45 am NEXT DAY), with drop off at Pdx, but of course he was on our side and gave us a «discount». We had our questions and frustrations, then miss manager, «dont mess with me» shows up: «actually we dont got no vans at this «loucation». I said «I do have a confirmation number for 2 vans, with a visa on hold blah blah…»… «Dont mess with me» remembers «oh ye; I do have BUT JUS’ one!»
Long story short we had to take that van at 200 $ more then agreed on the phone, improvised somehow and go home to Pdx safe.
Moral of the story: LIAR, LIAR YOU SHOULD GET FI’ED!!!

Just got a call from their lost & found dept that we left our umbrella. Now that’s customer service! The guy at the counter also helped guide is to the right size car for us & our luggage. Will definitely rent from them again.

First time for bad experience. I pay for mid size and with my AARP I get a free upgrade. Not here. I was told to pay $ 22.00 extra for an upgrade. He then went to $ 15.00. I declined and ended up without and upgrade. Oh well, next time I’ll rent from Enterprise.

Thanks Zack and Devon, these guys at Avis SeaTac should be managers, they went through so much trouble helping me get a car, i was very satisfied with the service 5 STARS, thank you…
–Ivan Gustey

The check in line wasn’t that long but took over 20 minutes to move up 5 places in line! Only 3 guys working as line continued to grow to over 12 parties after me!

Do not rent from this location. Everyone has an Avis rental horror story and I guess it was my turn for one. Slowest and rudest customer service (Thanks Stacy! No seriously, avoid her and wait for anyone else, it will go faster and you won’t have to deal with her nasty attitude.) The amount of care and appreciation for their customers is 0. I’ll wait to see what the manager says, but as of now, this experience was so bad that I am abandoning Avis 100%.

Using Avid preferred is always a pleasure. Just pick up your car and go. They didn’t have my name on the board, but that was only because they were giving a free upgrade to a bigger car and needed to confirm. We arrived in the middle of the night and I can confirm, they really are open 24 hours. The employees were nice which is always a good way to finish an airport experience. On turning it in, there was even some sand in the car as we went to the beach but they didn’t complain or try to charge any fees. This is one nice thing about the better brands for car rentals as they tend to hassle you less on return.
Not to also value shop cars. They get a 4 star instead of 5 just due to the pricing model. When I looked on priceline and southwest, the price was $ 80 a day for an economy car. On Avis website it was $ 22. This horribly inconsistent and somewhat random pricing method really turns me off to renting a car, but its also just a reality. If you could trust the prices on various sites, it would really help to reduce the frustration of renting a car.

Here’s a warning. (This may apply to ALL Avis locations ???) They do not tell you that they charge you for additional drivers. Which also increases your taxes and surcharges. Please study your agreement immediately!!!
Our 3 day rental increased from $ 110– to over $ 160– due to adding a second driver …
So much for renting from Avis … SO LONG AVIS!

I just had the worst rental experience. I am not going to talk about how they didn’t mention about an upgrade charge is included when they asked me what car would I take. I signed that so not much I can complain about but just feel I was blindsided by not warning me about it. The real pain occurred when we received another extra charge on our credit card of $ 20.65. We knew something would come after we passed the toll both-​less highway 520, but we just passed by it ONCE. When we returned the car we asked two of the Avis reps whether we could pay there and then, and they told us there should not much of an extra charge. Not one rep, but TWO! Naturally, we called customer service and the lady just kept repeating the same thing about a convenience fee, which ridiculously is $ 3.95 PER DAY after you trigger the fee. I just feel blindsided by their reps repeated and they don’t seem interested in helping whatsoever.

I wish I could give them a zero. Everything about this location was terrible. We arrived at 11 30 pm the night before fourth of July and they only had two agents helping people. The line wasn’t moving and their self service kiosks were out of order. I was in line a good hour with three senior citizens. When I was next the agent that was free told me she was off so to get back in line because there would now only be one agent. They were not prepared for the holiday at all, and when I finally was next the line grew to about 15 people. When I called to ask about returning my rental at a later time the agent was rude and I asked for her name in case I was charged more and she hung up on me. When l dropped off my car I had someone waiting for me to take me to my hotel because I only rented for part of my trip. I explained this to the lady and she sent me upstairs to the clerks. I thought I had to speak to them before leaving and the guy just looked at me confused saying that once I turn the car and keys in downstairs I was free to go. The lady apparently didn’t understand enough English to know what I was saying and sent me up thinking I needed a shuttle or to speak to a clerk l, wasting my time. When I finally came back downstairs I told her «thanks for wasting my time, I explained to you that I had a ride and you still sent me upstairs» she looked at me a little puzzled then continued laughing and chatting with the rest of the Somalian or Ethiopian ladies that work there. Every aspect of this rental was terrible, they also assigned me a compact car instead of a midsize.

Meh. it was alright. I rented a new Nissan Versa here at Seattle aiport location. It was clean and gas was filled up. However price was expensive, higher than other rental companies, and she charged me for insurance eventhough I already had insurance which covers US driving.

Beautiful facility, great customer care and a decent car at a good rate. No complaints here

I had a great experience here in September of 2014– the attendants were really friendly & helpful. The car I got had low miles & was very clean. If I recall correctly, they were offering a competitive rate also. Had a smooth check in and return. Would definitely come back!

Be absolutely SURE you review all of your charges when you leave, as others have mentioned. Not just returning the car, but LEAVING.
My real reason for a 1-​star is that they are shady in the way they do your agreement. I walked up in person and asked for a rental from 8AM on a Saturday to 7PM the next day. This means a 2 day rental, even though it’s 1.5 days. The guy quoted me $ 48, I compared to others, and took their offer. When you sign, everything comes up on a small screen where you don’t read everything in detail. Then you get a printout, which mine said…$ 48. THIS is what you should check over with a fine toothed comb.
It’s my fault I didn’t read everything perfectly, but they signed me up for a 1 day rental. Plus, even though I declined loss damage waiver, they added «PDW» which is partial loss damage waiver. You can read where it says «DECLINED» for 4 different services, so you might not realize you’re agreeing to it, they purposely structure the agreement to make the charge hard to find.
SO I had to pay for an extra day, a $ 10 late fee, a $ 24 loss damage waiver I ASKED TO WAIVE, for a total of $ 100, double my quoted rate.
I know I should have read it finely but we had to get out of the airport … and overall I just find this to be a very shady practice. It’s infuriating, really, that they probably get away with this a lot. I’m staying away from Avis anywhere I go from now on.
As a bonus, they said I was getting a Jetta, but it was a WAGON which they didn’t mention. Also, it wasn’t even clean, it was fairly dirty inside and had leftover receipts from the last renter.

Was greeted by Francis who was miserable, did not ask us about our trip or how we were, tried up selling to a 5 series BMW for $ 150 per day more, when we declined he offered it for $ 75 per day, we said we didn’t want to pay anymore money for any other vehicle, he then said we could have it for $ 15.00 per day, again we said we didn’t want to pay anymore, he then offered us a Kia Sportage and yes you guessed it went through the list of prices as above, we then insisted we did not want to pay anymore money, we asked about a Sat Nav and were told it was $ 5 per day, shocking that there cars do not have Sat Nav.
He then offered us CDW for $ 15.00 per day we told him we did have that included in the price, he insisted we didn’t until we produced our paperwork, he then said we should pay for breakdown at &15.00 because of anything went wrong we would have to pay for the recovery, when we said so if the car breaks down we have to pay for recovery he then back tracked and said only if it’s mechanical.
In the end we waived everything and said we would take what we paid for.
He then said we should sign on the screen for what we have waived, we asked what we were signing he just said read the screen.
We then asked if we could have a refund and go to national he said no problem. If we weren’t so tired we would have done.
We used Avis through BA but will insist that we don’t get a deal with Avis involved again.
Francis was the worst agent I have had the misfortune of dealing with in all my time travelling around the world.
BA will get to hear about the poor level of service, they use the fact that you are tired after a 10 hour flight to fleece as much money out of you as they can.

This place is pathetic. I declined all supplemental insurance and the loss damage waiver, but they still charged me for it anyway. I am guessing their employees don’t have anything close to a high school education.
Trying to get my money back was even worse. I can honestly say I’ve never dealt with a worse customer service department in my life. They told me a manager would call me back within 24 hours. It took an entire week for one to call back.
Do not rent from here or Avis in general. I’ve had such pleasant experiences with Enterprise, National, and Budget that I would pay twice the rate for their services.

I’ve been coming to Seattle for a long time and used to love the service at Avis before they moved to the consolidated rental center. It was so easy to get in and out before and now there’s the whole shuttle and all the extra time that entails.
As an Avis First Member, my expectations are somewhat higher and they are definitely great at assigning cars and getting you out of the rental car center. My issue is always with checking a car back in. It seems like there are never enough people checking in and the wait is usually between 10 – 15 minutes.
I did try using the express drop off once, but had a major issue when they never checked my car in. I noticed I hadn’t received my receipt once I landed and then spent over 30 minutes getting a hold of someone who could help me. I ended up getting a survey from Avis and voiced my displeasure at the process. I received an email back from the manager who obviously never read my comments and then didn’t reply back once I pointed that out. Sigh.
So while I will continue to use this location when in Seattle, I have definitely lowered my expectations of what service I will receive here. I just know when returning to allow an extra 30 minutes for the crappy check-​in wait and ride to the terminal.

I personally had a great experience at this Avis location. I arrived late, but was greeted by friendly service staff, who were sympathetic and even gave me an upgrade.
Returning the car was also easy — I made sure that I checked the bill, and was good to go. The only inconvenience is that you need a shuttle bus to get to the terminals. Shuttle services are pretty frequent, but do allow enough time for that.