Roosevelt Highlander Cleaners

There are lots of dry cleaners in this neighborhood and I’ve tried most of them. In terms of price and actual cleaning, let’s face it, they’re all pretty much the same. The reason I started coming here was accessibility, they always have parking and there’s relatively no traffic on Roosevelt. At first I was sort of skeptical because they seem to do a lot more commercial stuff than most places, but they’re well-​staffed and organized and I don’t feel like my cleaning has ever been delayed. As a matter of fact, they’re pretty flexible with special requests (although I don’t make them very often and I’m not demanding). One time I forgot to request a crease on a pair of pants and they did it while I waited.
So you think a busy place like this wouldn’t have time for personalized service, but you’d be wrong. I only bring my cleaning in once or twice a month and I’m a fairly aloof person, but they have surprised me by knowing me. Like when I walk in the door they just go straight to the racks and get my cleaning for me. I find this touching.
I’ve also used their alteration service and had them clean my quilt a few times and had no problem with any of their work. Plus the people are nice. I highly recommend this place.

For us, these guys have been doing a solid job for three years now. We don’t bring anything complicated, just blouses, sweaters, suits, and the like, but they haven’t failed us yet. Standard service is timely if not especially fast, typically done within four or five days. Prices feel reasonable, but I don’t have much reference to compare to. The people working here are always very nice.

It pains me to just give them three stars because I’ve always been happy with their services — until now. I have taken several pairs of jeans and pants to be altered and they have always done a good job, except this last time. I asked for the original hem to be kept (which they always do for me), but this time they ignored my request and chopped off the original hem. Now this wouldn’t usually be a big deal but the pair of jeans i wanted shortened have a very unique hem. The hem is part of what makes the jeans. And they were expensive. I got an apology but not much else. I’m bummed. Now I need to find another alteration service.

Just tried this place out for the first time. Had a dress with lots of ruching on the front pressed and it looks amazing, price was right too!
Can’t say anything about their other services, but I’m very happy thus far.

I bring in a quilt. It says dry-​clean only. You give me a receipt back. It also says «1 bedding — dry clean».
Fast forward to the next Monday — I come in to see a lumpy monstrosity that has accidentally been machine washed. You offer to pay me back, but my mind is still boggled.
It was the last quilt in the store, and the second time that’s happened to me in 1 week.
Have a little more care, please. For future customers, me notwithstanding, since I certainly will not be coming back.

Very good service and great prices! Always consistent with quality and having it ready when promised.

Their dry cleaning is good, but what I really like is their alteration service.
I have a habit of getting cool old coats from thrift stores, and they often have holes in the pockets or the linings. I’ve taken several coats to Highlander for repair and they always do a good job.
Plus, it costs less than I would expect to pay!

I’ve used them for several years, and they have always done a great job of dry cleaning a variety of items from sports coats to delicate blouses. You are always greeted with a smile, and service is prompt.
Update: my huzb. took his navy blazer out of its dry cleaner plastic last Saturday moments before we were to leave for an event with several political luminaries — very bright lights, shall we say. Aaaaack! One of the gold buttons apparently had come off at the dry cleaners, and they had SAFETY-​PINNED it to the coat, without telling him about it. We had just five minutes to go, so whipped out the sewing kit for a quick fix. Tacky, tacky…