Pius Kitchen & Bath

Save yourself a headache, your money and do not buy cabinets/​bathroom vanities here. I had the absolute worst experience with their product and the customer service of the management staff. I worked with a sales lady named Monica (the only hing I liked about this company.) she was kind, helpful, and did her best to help us. She ordered everything for our bathroom remodel (marble, cabinet, sinks, hard ware) She showed us the cabinets and marble that are displayed in the showroom. We decided to go ahead and order based on how the cabinets looked in the showroom. What I received to my home was a complete nightmare.
I unpackaged the vanity and noticed scratches throughout the vanity. I also noticed cracked wood that they tried to glue back together. I was also unaware that their cabinets are made with plywood. The only solid wood in the vanity are the cabinet doors. The rest is made in cheap quality. I called immediately to advise them of the damaged item and spoke to the manager named Miko. She advised me of the return policy stating I would need to pay 25% of the vanity cost if I wanted to return the item. I advised her I wanted to return it but should not pay 25% of the cost as the item is damaged upon arriving. She said to bring the item in so they could look at it. I brought the item in the next day. Upon coming into the warehouse Miko immediately had a rude attitude. She was short with me, unapologetic, and frustrated. She wanted to see my vanity. I brought her to the vanity and she was looking at it with 2 other people speaking in another language. They talked and talked amongst each other and then she proceeded to advise me that the vanity was not damaged. I asked her how is the item not damaged with scratches and cracked wood? She said they do not consider this a damaged item and that I would be responsible for the full 25% charge for restocking the item. I told her I did not agree to the charge as the item came damaged and I did not want a damaged vanity in my new bathroom. She proceeded to tell me stories that had nothing to do with the situation trying to justify why I should pay 25%. I spoke with her calmly but she continued to get more frustrated. I could not justifying paying for a new item that came damaged. I asked if they planned to resell this damaged vanity and she could not answer my question. She finally called someone on the phone named Sally and said the customer doesn’t agree to 25% charge. After getting off the phone she spoke to the other workers in a foreign language in a very frustrated manner. She then came to me and said «Fine, you pay 50 $ for the labor that was used to put together this vanity.» I decided to agree and pay for it. She then stormed off and left me with the vanity. I followed after her to do the return. Getting into the office she wouldn’t look my way or speak to me. It was so awkward and I just wanted to get out of there as soon as possible. She did my return and wanted me to sign the receipt. Upon looking at the receipt the return difference wasn’t for a 50 $ charge as she promised but for 141.00. I advised her I didn’t agree to the charge she calculated. She once again got frustrated and began to state I owed for the charge based pre tax of the entire order. I was charged over 1600 to my card. I explained this was completely incorrect and didn’t make any sense as she was refunding me for the entire purchase minus the 50 $ that I agreed to pay for the labor that went into making this vanity. She kept looking over the paperwork and flinging it around extremely annoyed. She finally realized that her math was off and had to refund me an additional amount. It came to a total of 54 $ (as they charged me tax for the 50 $). I tried to leave the store in a polite manner by telling her I appreciate her help and I’m sorry the experience of buying from them ended this way. She didn’t respond at all and just stormed off. All in all terrible experience. I don’t recommend this company to anyone. I ended up ordering a vanity from Costco for less cost, made of solid wood, gorgeous material and 15 inches longer then the cabinet they sold me. It was shipped for free as well! It is NOT WORTH IT to buy from this company. Good luck to everyone. I will post pictures of the damage that was on my vanity.
1÷29÷2016 UPDATE:
Two days ago I received a call from the owner of Pius regarding my review and experience at their store. She called to apologize for my experience and advised me that this is not how they do business and she was sorry that I had this experience. She advised me that the return should have been made immediately as the item was indeed damaged and the money should have been refunded without question. She also advised me that she wanted to refund me the entire amount and compensate me for my time there. I was impressed that they care about my experience to call and make things right. Also she informed me plywood is considered solid wood. I appreciate the call. Thx.

RUN from this place! They will sell you 3 different lots of the same named granite that don’t match in color at all, then tell you that’s the way it works… NOT! They will cut the holes for the bathroom sinks leaving you no room to even pull up the drain plug, then tell you that’s the way it works… NOT! They will not show up when scheduled to come to your house and not even call you to tell you, not once but twice, then tell you that’s how it works… NOT! There are plenty of other GREAT granite places around, choose another and save yourself a BIG headache!

This place is not worth your money, I walked in for 30 mins nobody even say hi to me or offer me any help.

Terrible customer service!
Extremely rude, condescending and unhelpful staff!
Didn’t show up to scheduled appointments!
Left the work areas a mess!
Don’t waste your time or money with this company

PIUS Kitchen and Bath is the place to go for your kitchen and bathroom cabinets. It’s a one stop shop. I purchased cabinets for my remodels and was also able to buy stainless steel sinks from them, too!
From pre-​planning to installation their customer service at PIUS is A+.
I highly recommend this company.

Sales: No pressured sales, just people at a customer service desk ready to answer questions and provide a bid.
Installation: They promptly came to our house, pulled their tools and sawhorses out, measured our cabinets and cut our granite to fit right there. When they left the driveway was clean like they were never there.
Pro’s:
1.) Excellent communication and vision.
2.) Extremely intelligent people. They could read our plans and present options on the spot.
3.) They were prompt and made room in their schedule in less than a week! We were under a time crunch, the manager (John) was called in and made it all happen. Thanks John!
4.) Installers were prompt, professional and polite. They even took off their shoes everytime they came in the house!
5.) Left our house very clean, both inside and out.
6.) The job was extremely well done. No detail was left undone. Impressive
7.) Price and quality!!!
Cons:
NONE
Backround/​story:
We are doing a massive remodel to our old 1955 house this year (re-​pipe, rewire (adding ground wires), cabinets, countertops, windows and flooring). Most of it has been this summer. For the most part, if you can find a good bunch of reviews on a contractor or service provider dealing with them is a pleasure. Everyone is so damn busy this time of year that some didn’t show up! We were going to get laminate counter tops because our original two bids for granite were over $ 5,000. So I didn’t really look any further until our laminate guy didn’t show up, in fact he outright just disappeared on us. This just a week before our cabinets went in. So we frantically started calling around for a replacement. NO ONE was available or weirdness (red flags) not to use who I did find.
My wife and I were driving down town Seattle and saw a cabinet/​countertop shop. Namely Chinese district. The bid was half the price of my original bids which surprised the heck out of us, but the few shops we saw had horrible reviews. The last shop we finally saw was PIUS, it was obvious from stepping foot in the door to the people we talked to they had their act together. They were a big operation. The pricing was still half the American run shops in Kirkland and Bellevue, but quality is still there. You can see it on their show room floor models.
If you are looking at granite counter tops, this is the place to go for both price and quality. I should mention that a competitor offered a few hundred less, but I’m not sure the quality would be there as PIUS had to offer. I mentioned this and he would not drop his price. Glad I stuck with these guys though, a few hundred dollars for a lifetime of bad granite, obviously worth the few extra bucks.
Conclusion:
Call these guys in your line up first!

Went in on a weekday at about 11:00. There were no other customers in the store. The selection looked good but my husband and I had questions about pricing and products. There were 3 people standing behind the counter and none of them acknowledged that we were in the store. I had to ask one of the ladies at the counter wether they worked by apt only or wether someone could help us.
She said the other two ladies were in sales and they were the ones that needed to help us. Clearly they heard her say this and rudely, still did not acknowledge. I asked if they could help and they completely ignored me and continued typing on their computers! They didn’t want our business which is sad for them because we are completely remodeling our kitchen and bath. My recommendation is that this store is not worth the trip and we’ve found another store that is much, much more helpful and wants our money.

This is to update my last review from non star (if there is a choice) to a two stars. The staffs who answered my calls didn’t know how to handle this situation and didn’t bother to escalate to upper management. After I have emailed them and asked for 48 hours turn around otherwise will seek for legal advise, manager name Diane replied back to my email. I sent her all the pictures my sister took and within the next day, she called back and help resolving the problem. Within few days, she got a hold of the contractor and scheduled to install the black splash that my sister agreed with the contractor. Pius covered all the fees for the black splash. But unfortunately they have hired /​delegated the project to the worst contractor I have ever deal with. Just a heads up for everyone, the contractor’s name is Justin and he is from Diamond edge design. Pius also said they will credit our account with $ 200 as inconvenient and the hassle we been through. We never asked for any credit or pay for all the materials throughout.
Diane’s brother came in for a followup after the black splash installed. He sent another crew of people to re-​cock the whole surface.
Overall, the detail of the job was bad but that’s the contractors and the wall of the kitchen too.
Don’t know how cheap this project to me but I have paid more than $ 3K for it and my kitchen is not even big. How big can a kitchen be for a 800 SQFeet condo?

I worked with Miko on my new kitchen design. She was very helpful and patient as it took 3 revisions to get everything to fit properly to my liking. I ordered the cabinets and had them delivered to my house in Eastern Washington. I installed them myself and had Pius install the counter tops. The new kitchen looks GREAT. I’ve have plenty of good comments on them. The quality was better than IKEA and I also saved money, compared to other stores. I highly recommend Pius if you need a new kitchen. I would use them again.

I’ve used Pius for many of my projects and I’m very impressed with their work! My favorite designer is Avis! She’s innovative and can get the job done.

I can’t speak to the quality of the merchandise, but I have MUCH to say about customer service. I walked into this shop at noon on a Wednesday. The store appeared empty. Hmm. Odd, but okay, it’s mid-​day, mid-​week.
I was impressed with their prices and selection. I was planning to buy two vanities with counters, sinks, etc. and quickly realized I could do both bathrooms AND my kitchen given their prices. I got very excited. I started snapping pictures of stone slabs, vanities and full kitchen displays to show my husband later.
Then I walked around the corner and saw my first other humans. There were exactly 6 woman — 2 at the reception counter (not on phones), 3 at a customer service type counter (talking about what was on TV behind them) and 1 sitting on a couch waiting (I’m guessing she was a customer).
I stopped and waited by both counters. Nothing. No acknowledgement at all, not even a hello or eye contact. Hmm. So then I made a point of snapping several pictures in the kitchen vignette DIRECTLY across from these counters — in clear view of them. Still nothing. So I slowly started moving to the door, surely they’ll acknowledge me know, right.
Short story long, I walked out of Pius and walked across the street to JC Marble. At JC Marble I was immediately greeted by Samantha and young gentlemen at the counter. Samantha was great! I purchased everything for both bathrooms for $ 1578 and made an appointment to bring my husband back to plan out the kitchen.
So skip PIUS and go directly across the street to JC Marble. You won’t be sorry!

The pricing was acceptable, but the installation was lacking. Cabinet doors weren’t aligned, and the corners of the cabinets were lifting up. The granite back-​splash was not placed square on the countertops either and the silicone was applied messily, no masking was done.

They were quick to sell us a small vanity and very helpful up front. Made us feel like we were getting us a deal, etc. I went and picked up the vanity and counter at their warehouse, took it home, and the counter didn’t fit on the vanity. Wrong size. There were also scratches and dings in this brand new 500 $ vanity. I had to drive all the way down there to get it fixed. They couldn’t get a hold of the manager John on his cellphone when I asked for compensation for gas money, I live an hour north. Woman at the front desk at their showroom on first was rude. Also their cabinets aren’t actually that well made. They are all imported from China and assembled over on 4^th ave. Cheap quality, overpriced. Would not recommend

By far the cheapest and nicest (RTA) non custom made cabinets you can buy. Sally and the team we dealt with are fantastic. We did have some missing parts and a few backordered items and they did a great job of keeping us informed when they would arrive getting us everything we needed. Everything was easy to assemble and it looks amazing. Thank you again Pius, we will be back when it is time to remodel the bathrooms!

Amazing service. Beautiful selection; be sure to go to the one on 1^st as opposed to 4^th– it has a much better selection!

OK So i’m writing this review about my experience at Pius. This place is BUSY (a good sign but none-​the-​less inconvenient), BUT if you go on a day like a mid morning on a weekday, you will get much better attention. We were sent there by the contractor and it was a good recommendation. Purchased kitchen cabinets and kitchen counter-​top (granite). After about 5k the finished product is great. MAKE SURE that if you purchase countertop you check out the product before you pick it up, colors vary. Overall great experience.

We ordered (Nov 2014) two counter top granite from this place.
Until the pick-​up day, everything looked good. Price was nice, they were a little busy all the times so it was really hard to speak to the person via phone, but we could understand that for the nice price.
Today was our pick-​up date. We were told to call them a day earlier to confirm the granite pick-​up so we did. We were informed that 2 counter tops would be ready in the morning. However, few hours later I got a text from them saying that it will be ready at 10:00 am. (original time was 9:00 am). Not a big issue, so I let my technician know about the time change.
Today when our technician went to the factory to pick it up, he showed up at 10:00am and had to wait until 10:30 am to pick them up without any explanation. Once he arrived to our house, we noticed that the faucet holes we ordered were not correctly cut. We’ve ordered standard 4 inch/​3 holes, but there were only 1 hole on both of the counter tops.
Also the back splashes for the second bath was incorrectly finished (finished on the opposite end). They finished the countertop with correct direction, but we can’t understand why they gave us back splashes in opposite direction.
We made a phone call to let them know about these issues. (1 hole instead of 3 holes & opposite direction back splashes) They said that the person in charge would call me back. We waited for an hour. No call back, so I called them again. This time, the lady (I believe she was the owner) picked up the phone. I explained the situation and she told me that she will send people to drill extra holes to our place and correct the back splash.
Things seemed understandable so far. They can make mistakes and she was willing to fix it. However, after 2 hours I got a call back from the person in charge. He was telling me different story. Suddenly he questioned me if I’m sure about 4inch/​3 hole order and told me that I would have to come in to get it fixed and pick up the back splashes myself. I was stumped. After some conversation, he agreed to send people to do the job at our place.
We fixed one bath today for our thanksgiving gathering. We returned 4inch/​3 hole faucet and bought a little more expensive 1 hole faucet to finish one of the countertop. Another countertop is sitting in our garage as we don’t have correct back splashes. I feel very sorry that our technician has to come again to finish the other one. I hope everything will be settled well and there will be no more unpleasing surprises.
Anyways, the bathroom that we fixed today looks gorgeous with one hole faucet and the price was very reasonable. If the second bathroom issue get resolved well, I will do the third (master bathroom’s) counter top from here as well.
If you have plenty of time to deal with unexpected issues, you can get a very nice price from this place.

I think these may be the best prices on granite. I agree that the kitchen cabinet quality is not the best, but I got a wicked deal on a 60″ bathroom vanity with stone top and two sinks, for $ 630.00 — best deal I found after a lot of shopping. I’ll be back for granite in the future.

Is it a pain in the arse to buy cabinets here? YES Does the quality vary widely? YES Is the customer service and communication spotty? YES Is this one of the cheapest possible places to find a fairly decent selection of cabinets and countertops? YESSSSSSS!!!
Got a $ 800k+ house? Well, then go buy your cabinets from Savvy in Magnolia– those ladies are amazing and have consistent quality and excellent customer service. They are also about *3−5 times* the price.
This place is all about the quick and dirty. It is the fast food of cabinets and countertops. You don’t go to fast food because you want gourmet cuisine, delightful service, and lovely atmosphere– you go because you need something cheap and immediate. While I understand that the $ 2−5k you plunk down in here is a lot of money, but in the world of kitchen remodeling it is peanuts and here you are truly getting exactly what you paid for.
BTW, you will have much better luck if you have a contractor deal with these folks on your behalf. If you are all about the DYI, then once again, you are getting what you pay for and you will end up needing to do a hefty amount of advocating for yourself and will need to know EXACTLY what you are doing to shop here.
Otherwise, people who complain about this place are like people who complain about the tacos at Taco Bell.

A couple months ago I had my Kitchen renovated with help from Pius. I went with Pius due to the fact that my kitchen reno was a very simple one; small footprint/​no seems in the countertop stone. I had white shaker cabinets installed with a quarts counter and an undermount sink. The ordering process was straight forward (just be sure that all your measurements are accurate) and the selection Pius had was exactly what I wanted.
During the demolition we discovered some strange plumbing inside my island which ended up requiring us to make the island 5 inches wider than we had originally planned. The original stone I picked out was a 48inch wide piece of quarts so this meant getting a different/​larger stone of the same style; Pius was very easy to work with and with just 1 day notice before the planned install Pius handled the change smoothly.
–Existing kitchen demolition done quickly and in a reasonably clean manner
–Cabinet installation was done very well
–Quartz counters turned out very nicely with smooth cuts and no issues
–Undermount sink was put in straight (I think the caulking job could have been done a little better, but that’s not a big deal)
–My only complaint is that the guys who delivered the cabinets to my home seemed pretty lazy, taking a smoking break in the middle of their less than 20 min stay and they put a small scratch in my floor.
Overall, I’m very happy. This is not a company that should be doing million dollar homes, but I feel like the quality of the cabinets is good (equal to or slightly better than cabinetstogo quality), they have a good selection of stones, the stone cutting was done well and the price is AWESOME!
Also, they don’t do plumbing or electrical so you’ll have to either hire someone else or do that yourself.