1st Ave Kitchen & Bath

If you are remodeling, 1^st Ave Kitchen & Bath is the store you should use for your cabinets & counter tops. Vincent is AMAZING with his customer service, and he is not only knowledgeable, but incredibly patient. I had too many ideas floating in my head with my kitchen and bathroom remodeling ideas, but he helped me figure out what would work best in my home. He answered all my questions in a timely manner, and even helped me with last minute changes or thoughts. The quality of their work is beautiful, and they do a professional job installing and with follow-​up. I only wish I had more remodeling to do, because I would love to work with this company again.

They installed granite at my sister’s house and it looks amazing! Same great team did the install and again went above and beyond to get the job done. My other sister has just purchased a house and wants to update her kitchen. I know where she’ll be purchasing her granite. :)

really great customer service. I must say they are really detailed orientated and know what they are doing, they really do put in time and effort in making sure that customer service is first priority… i can see that they are well thorough and precised at with they do and i am very much satisfied at what they have done with my business home.
not only did they recreate my kitchen but they also have recreated a new standard of KITCHEN ART. I am well pleased at their job well done!!! I would most definitely recommend them to fellow business partners, friends and family.

I would never recommend this company, their customer service leaves a lot to be desired. The granite was reasonably priced, but the install was really bad… there is a noticeable seam, the installers cut out a large section of trim and left it and the real kicker was that the bar area has only 2 of the 3 edges finished leaving exposed plywood on one side. When I brought it to his attention the installer suggested I cover it with trim. (Seriously??) When I contacted 1^st Ave K/​B they said that they would make it right for an addition $ 300. I’ve had two other granite guys look at the job and to quote one of them «your granite guys suck»

This score is soley based on customer service and the people who work there, and not their craftsmanship. The quality of work is AAA and I would recommend their WORK, not their BUSINESS, to anyone. We were referred to 1^st K/​B by a friend and Jing, the showroom manager and GM, was very kind and helpful. She sent out a colleague to our home to measure the kitchen space and he was very amenable, and came up with multiple suggestions.
Then the build team came. The builders appeared to be subcontractors and were flying on autopilot. They did not consult us when they realized that the kitchen piping didn’t reach where the old sink box was. Instead of asking us about where to place the sink box (they had inserted a spacer to center it), they decided to cut an 18″ diameter HOLE in the side of our sink cabinet in order to accomodate 4 small pipes.
The build team then brought the wrong sink (a mistake on Jing’s part, she just put down the wrong part number), and when I pointed this out and told them to go back to the warehouse to get the right sink (I also insisted that they get another cabinet box for the giant hole they cut in my sink), they informed me that another member of their team has already cut a sink hole in the granite, and that they would need to get a new granite slab and sink and cabinet set.
I immediately stopped the build, called the store, and informed them that they needed to replace everything or pay the cost of a plumer to redo our sink. They opted for a plumber (which wound up costing us over $ 800 because the pipes failed due to damage caused by the builders. 1^st avenue kitchen and bath only paid $ 600). I also insisted that they build us a fake wall to cover the gaping hole caused by the pipes. We were assured that this would be done a week after the build.
After five weeks, 1^st Ave K/​B finally responded to our request (I heard «Oh, I was just about to call you!» when I called to check in) and sent a team to fix the hole. He created a patchwork solution which is glued together and, while functional, is aesthetically nauseating.
They do great-​looking work. But their build team will bring havok to your home and is unapologetically sloppy (we’re still finding screws and saw dust around our home). If you do use them, grab a stool and watch them for the entire duration of the build.
They also require 50% of the bill before they work. Do NOT pay them the other 50% until you are 100% satisfied with their work, and do not take their word on things if they say they’ll get it done after their paid. They will not.

We had a good experience with our kitchen space planning & cabinet/​granite/​sink installation (2 yrs ago). Nice quality & good prices. One cabinet door didn’t self-​close correctly soon after install but they gave us new hardware and now it works fine. We also purchased 2 bathroom vanities. Friendly, helpful staff & they now keep track of orders on the computer. We are hoping for the same great work on our bookcase wall which they are helping to customize. Thanks.

This review represents a combination of two different transactions with this company, one of them spotless, and one of them a comedy of errors which was eventually worked out to our satisfaction. The two people we’ve worked with here are very nice and helpful – that was never the problem. Prices are good, quality is above average for the price. I think that they just get really busy and may get a bit disorganized/​forget what has been agreed upon.
Rather than go into details, this is what I would suggest for the best experience here, and it’s really a best practice any time you’re getting any
custom work done/​making a large purchase: Take thorough notes about what has been agreed upon, be it product, measurements, colors, timeline, price/​price adjustments, information you’re waiting on from them, information they’re waiting on from you…
Make sure your representative is also taking really good notes, that these notes match yours, and that these notes are attached to the work order. Don’t allow yourself to be rushed through a transaction without feeling very clear that all has been communicated and recorded. Micromanage this interaction if you have to. Also be sure that you are proactively following up, as they may get busy and not contact you as soon as you’d expect.
That’s it! We got some beautiful and affordable granite for our kitchen and master bath, and a master vanity which they did a good job customizing for us, but it all would have gone more smoothly had we followed the above instructions.