MasterCuts

I don’t typically go to this salon, but my regular stylist elsewhere has been on leave and I was too busy to investigate other options. Came in here at 11:15 on an Saturday and was told I could get in at noon. This provided me time to go to lunch and come back. The person who cut my hair was friendly and efficient. And I was pleased with the result.

Seems like they got some new stylist in this location, better customer service now as well, Kelsi a younger gal was great!

Terrible customer service. The get mad at people for trying to make appointments. Isn’t that the point? If you don’t like appointments, don’t accept them. Don’t turn away people who made appointment in advance because you had a walk-​in customer. Terrible business. DO NOT WASTE YOUR TIME OR MONEY.

My stylist Samantha didn’t butcher my hair, but neither did she get it to look like the pictures I brought it. She cut my bangs too short, almost pixie like, and I didn’t particularly like that but hair grows I suppose.
The real reason I’m not giving 5 stars though, is the manager. While sitting in the chair getting my hair done, the manager has a customer as well. The woman asked her to do a bob, and they got started. By the time I looked back again after getting my hair washed, big chunks had been cut out of the back of the woman’s hair. But she seemed calm about it, and it wasn’t my place to say anything… the woman’s friend finally noticed what was happening though, and told the manager to stop.
The friend told the manager she didn’t like how it was coming out, and that it looked hacked – which it did. Instead of calming discussing the situation, the manager told them she had blah blah years of experience and that she wanted them to leave or she’d call security. And they still had to pay for this hack job, and go across to Regis to get it fixed.
Completely ridiculous. I wouldn’t trust the manager cutting your hair at all.

Great place loved it!!! They got me a time not too long from the time I walked in. My stylist was amazing! Annamae she made sure and took her time and I loved my haircut. Definitely going back!

I have gone here for haircuts before with no problem. It’s a nice clean space so for just a cut I would recommend but do NOT get your hair colored here. The lady who did my hair yesterday was clueless. She only put 14 foils in which was good because only small chunks of my hair got destroyed. She left the solution in too long and under a too hot dryer. My hair was torched. I’ve been growing my hair out for a long time so I was really bummed having to cut a good 6 or so inches off. She and the manager were aware this was completely their mistake but since they now have a policy that you have to sign a waiver (!!!) they were relieved they could still charge full price. They gave me 4 months of free deep conditioning treatments so… my short weird colored hair has that going for it.

The older lady who works there is absolutely terrible. Don’t go here. I didn’t know if I wanted a 3 or a 4 and she wouldn’t let me see how one looked she demanded that I choose or else she wouldn’t cut my hair. I should have gotten up and walked out. Terrible customer service. She was also extremely rude when I asked to see the back of my head even though she messed up my neckline.

My son and I went in for the first time recently. Unfortunately, I cannot remember the name of the stylist who took my son. Her station was directly behind the register. She was personable, listened closely to what he wanted, also added in suggestions from me, then gave him her own opinion and options. He is quite happy with his haircut, and we will probably get his done there again.
I believe the name of the woman I had was Kanoko. She was very friendly, but she did not seem to have any idea what she was doing. All I asked for was more layers to be cut into my hair. First she checked if it was ok if she trimmed my existing layers. Sure, of course, I’m here for a hair cut! But then she kept asking… in between trimming every layer.
I kept reminding her that in addition to trimming the existing layers, I wanted MORE cut in. I pointed, demonstrated length, etc, over and over. I must have asked her no less than 8 times to cut MORE layers into my hair. This should not be a problem for an experienced stylist, but she flat would not do it.
I asked her yet again, and she finally grabbed a chunk of hair and demonstrated a super short length and I said yes, fine, thinking she would start with this short layer and add a couple more to fill in the gap of heavy, flat hair in between this shortie and the existing layers. She didn’t. She cut one, single, super short layer. On the BACK of my head, just peeking around the sides. Why would you not cut a layer all the way around?
At that point I figured it was time to cut my losses and go, because she was clearly unable or unwilling to give me the extremely simple thing I was asking for.
She was very pleasant and friendly the whole time, she just literally would not or could not do what I was asking. I noticed that she had been cutting a man’s hair before mine, and she had a man scheduled right after me, so perhaps she is one of those people who only does a good job with men’s cuts. I am irritated and disappointed, and I will not go to her again.

I’ve had absolutely terrible experiences here. I’ve gone here three times in three years and keep hoping its changed. Three times I’ve had them «throw in» extra foils or conditioner for no additional fee which is cool, but I’m starting to wonder is a gimmick they’re trained to use. Once got my hair cut and the woman didn’t even offer a blowdry. Cue me walking out with hair SOPPING, DRIPPING WET, I’m leaving droplets and maybe even puddles all through the mall.
My most recent visit I got suckered in by their $ 50 package. Wax my brows, cut my hair, highlight it. I asked for my sidebang to be cleaned up, my ends to be trimmed and some light layering at the bottom. Well she didn’t even remotely come close to even getting all my split ends or any of the dead stuff, she cut off maybe an eighth of an inch when it should’ve been much more, plus layering. And she absolutely BUTCHERED my bangs. I didn’t get bangs for about ten or fifteen years because I hate the look, especially when done poorly but finally opted for a simple sidebang somewhat recently (which was REALLY stepping out of my comfort zone). Well thanks to this hairstylist the big diagonal swoop meant to cover my forehead actually turned into a square because she didn’t cut nearly enough of my hair into bangs and then left this ridiculous tail (that was neither the length of my bang OR the rest of my hair) where the bang is supposed to meet the rest of my hair. So thanks, now I look like a man and may never trust anyone to go near my bangs again.
Brow wax was awful. One girl started it, deciding she would «help» my assigned stylist. That eyebrow went okay. Well the stylist actually supposed to be doing it finally shows up and then starts plucking on my other eyebrow simultaneously. I’m thinking «what the hell, is one thicker than the other?» as both eyes are welling with tears. I’m in a lot of unnecessary pain for awhile until the girl who started it finally points out that she’s only waxed the one brow and asks the other stylist what the hell she’s doing. After all that plucking, they still wax my brow and then pluck yet more and I can hardly see and I need to sneeze and sweet mother of god why didn’t they just rip it all off at once. Meanwhile they’re yelling at each other right in my face and having a bit of a playful catfight and being unprofessional as hell while I’m in excruciating pain.
Now the COLOR. I asked for light red/​strawberry blonde highlights. I EVEN SHOWED PHOTOS. She explains they don’t have that many color swatches, they will have to bleach it. My understanding is that she is bleaching it then dyeing it red so that it can actually be seen. I warn them that my hair may actually require 14 foils instead of 7 and opt to pay for an additional 7 foils on top. They’re cool about it and actually say «you might actually need 21 but we won’t charge you for more than 14 because we already mixed up a lot of color». Bleaches my hair and then suddenly she’s washing it and cutting it and there’s no mention of the red we discussed. My hair dries and I’ve got GIANT YELLOW stripes running down my skull, right in the middle of my dark red hair. Now this looks fine toward the ends because I already had some blonde leftover from a year ago, but right on the top of my skull I’ve got these bright skunk stripes that look nothing like the hair around it. For the record, YELLOW IS NOT THE SAME THING AS RED.
They tell me if I don’t like it I can come back within a week and have their manager fix it. I set up an appointment to have this done, then cancel said appointment and reschedule because the girl who messed up my hair apparently can’t read a schedule either.
I absolutely LOATHE looking at myself in the mirror with these shitty bangs which were cut directly across. It’s a sidebang. EVEN I KNOW it’s supposed to be cut on a diagonal. Show up for appointment, manager does a much better job of discussing my color options and to begin with is mostly pleasant to deal with. I pick out an actual light red as originally intended and she paints over all my yellow highlights fairly quickly but not gently and tugs on my hair a lot. Like I expect SOME discomfort but are you TRYING to hurt me? After 25 minutes, she washes the color out, again, not gently. Where the week before the girl doing my brows was falling over backwards and couldn’t apologize enough, the manager couldn’t give fewer fucks about how she’s treating me or my hair. Its still not what I asked for, but looks like my original hair at least. $ 100+ for no color change. At this point I don’t even care anymore, I’m never coming back. She fixes my bangs pretty well, they don’t look awful. She asks if I want a blowdry, then ROLLS HER EYES and YANKS and complains the entire time. She OFFERED. I get she’s fixing someone else’s fuckup but SERIOUSLY? You’re going to act like its MY FAULT I have thick hair? Do they do this to their black clients too?
NEVER AGAIN.

I actually had a pleasant barber I think her name was Julia but she was patient, constructive, very good at her job. I walked in knowing what I wanted and had a kind of sense of what I wanted but as I left I got more than I expected as for impressed by all around the place. Now note I do come NYC where there are some of the best barbers & stylists and also Connecticut Fairfield county so I can tell whats definitely a good haircut from bad one now if you want horrible go to super cuts then try to complain. As for I use to cut hair on the side and people were always very impressed :) I hope this all helps I am definitely going back to Mastercuts!

A haircut place is only as good as the specific stylist you go to. I have been going to Kanako for years, and followed her from U-​District where she used to work. She is sweat, takes her time, and does a fantastic job on a man’s haircut. I am very picky about haircuts and she has never failed me.
The only critique is that she is slower than most places, and due to her demand, you usually need an appointment if you don’t want to wait around all day. At the price, she is a steel.
NOTE: Don’t be «that guy». Tip these people GENEROUSLY. Considering how cheap the haircuts are, I am sure they are not paid very well.

~even though i loved my purple hair i miss my blonde streaks. I went to Gene Juarez and they wouldn’t bleach it so i went to Mastercuts. Amanda Jones was great! She was friendly. She took the time to color my hair caramel blonde. She even styled it when the mall was closing. Thank u Amanda!

I killed time in the mall for THREE HOURS while waiting for the first appointment time they had open. I showed up at 5:04 for my 5pm appointment and was informed that they gave my appointment away since they «weren’t sure I was going to show up.»
I left my cell, why not call first? Rather than wait another 45 minutes, I just left. Might have dodged a bullet, style-​wise, but I was desperate for a trim. :(

I usually get my hair cut in hair academy I need a hair cut very bad so I just made a last min appointment in here I figure if they are license they should not do worst job than students so I gave it a shot
I was so wrong she was so rough with me cut my hair within less than 10 min ok maybe she is very professional? I don’t know all I know is that it was the worst hair cut i ever had my hair cut is simple bang straight across no layers just need 1 inch to be chopped off after she rush me out of the door I went to the restroom I can see my hair was uneven. Next day I went into work my coworker ask me did I try to cut my hair myself I said no I spend 40 dollars on this hair cut she was shocked ! She trim it for me on our break so it would even out … Yeah she did better job than that lady no offense ! Personal opinion …
Btw if you want hair cut here don’t get hair wash !!! Yes hair wash is free but if you want them to blow dry it that’s another 12 – 15 dollars !!! Unless you don’t mind walking out with wet hair in the mall I suggest don’t get your hair wash here ! Maybe I don’t understand American hair cut culture what do I know I’ve only gone to wild roots gene Juarez and seven and some academy maybe it is usual people don’t dry your hair after they wash it for you !

Unfortunately, Bill doesn’t work here anymore. He was really good for a MasterCuts in a mall. But Zin does an excellent job as well. I’m not sure about the other stylists, but my experiences with Bill and Zin always went well.
I took a star off because the wait can be long even with an appointment.
Also, student discount takes off a couple of bucks so let them know if you’re a student!

My boyfriend and I have gone here off and on for two years or so, and the haircuts are generally acceptable. There are one or two stylists that I won’t let within 100 feet of my head, but there are a few that do a great job for the price.
However, in the last 6 months we have gone 3 separate times and had terrible experiences. The first time we were told that there was one person ahead of us and that it would be about 30 minutes. So we left and came back 20 minutes later. Not only had they crossed off the one name ahead of us, they had also taken two more after us. We were then told we could wait for another 15 minutes until one of the stylists came back from a break. We left and went to the super cuts down the street. We tried to give them two more chances and tonight was the last straw. We were told it would be a half hour. We left for 10 minutes and came back to find several more people waiting. The name that had been written ahead of ours was crossed off and I was told by one stylist that she needed to squeeze someone else in ahead of me. I tried to give them the benefit of the doubt but the second stylist finished with his customer and promptly called a customer that hadn’t been on the list ahead of us. Normally, I would bring my frustration to the attention of a manager, but the last two experiences showed me that it wouldn’t matter in the slightest. We will never go back there again.

I’ve never had my hair cut here but take my child frequently. We have had good experiences with two different staff members (one of which has moved on). They have both listened and executed directions perfectly.
The only problem is waiting and getting on the «list.»

I can’t argue with the price of the haircut, which is really what made me go in. But my husband and I went in together and there were two stylists available. It took a couple of minutes for anyone to acknowledge us, and then it was the one stylist that was already giving someone else a haircut. The got a second stylist up to the register, but then things got really awkward. The two stylists that were available got into a tiff about who would be doing whose haircut, and I was told by each of them to just sit down (in their chair) multiple times. The woman who ended up doing my hair was the pushier of the two, and by the time they figured out who was cutting my hair I wanted to just leave.
The results are just fine– nothing spectacular, nothing to cry about. I can trim anything minor that needs to be fixed for my husband and myself. I probably shouldn’t expect more from a cut that took maybe 10 minutes and began with a tug-​of-​war over the customer. That really soured the whole thing.

I am truly sorry for Haley’s boyfriend’s rancid do, but I would blame the stylist, not the salon. Like any salon, your haircut is only going to be as good as the stylist. Lucky for me, I see Carmen, she rawks. Until yesterday, I had really long, curly hair, but it was getting to be a stale look for me, and because I’m so nervous about getting my hair cut, I haven’t had it trimmed in a very long time. But Carmen convinced me that a new look is in order and wow, did she do a bang up job! She also managed to clean up my son’s home-​made mohawk and made it good. If you don’t want to spend a jillion dollars for a designer hair cut, go see Carmen at the Northgate Master Cuts! I’m going back next week for colors and eyebrow wax!

For some reason its forcing to to give them a star but no stars would be completely deserved. It’s my boyfriends fault for going to such a cheap place, but calling his cut heinous is an understatement. There are visible chunks cut into hid hair and there was absolutely no blending done in the back… it looks like a shelf! Do they even require people who work there to be licensed? Spend the extra money and go to a salon — unless you want to chance getting playskools «my first haircut». Ridiculous.