Old Navy

I was at Northgate to get Santa photos taken for my little girl and stumbled upon this ‘new’ location of Old Navy.
I have no idea how long it’s been there but it’s the first I’ve known it to be in this mall and not anchored free standing like it is at Southcenter.
Since the line for Santa was a good 30 mins, I walked in to try to grab a basic layering shirt I had been meaning to pick up for my almost 3 year old.
The store was pretty dead since it was right around opening hours (9am on a Sat before Xmas).
I was kind of surprised at how empty the mall itself was considering it was the last weekend before Xmas but I know Northgate is not the ‘mall’ destination for most.
The reason I dinged stars is when I came in, there were several associates working (mostly fluffing up mannequins, etc) and none of them (not a single one) greeted me or even looked up from what they were doing to acknowledge me. Huge annoyance for me especially when the location is empty.
Secondly, the store itself is small for an Old Navy. I’m sure it has to do with the lease space they were given but the kids section was kind of mumbo jumbled together with no separation between ‘kids’ and ‘infants’. So I had to do a lot of digging to figure out which styles only went up to 24 mos and which sizes actually were ‘kids’.
So not a bad location if you’re looking for something that every store might carry but if you’re looking for a store that might carry «everything» you’re better off to go to Southcenter.

I read the reviews before coming in. I came anyway with a slight sense things would nto be good.
My sense was wrong.
The store was neat. The first salesperson I saw asked me if I needed anything and took me to the area I needed and showed me what I needed. no pushy stuff– straight helpful smiling.
I tried on a bunch of stuff and the salesperson outside cleaning up gave me advice and ran for a couple sizes for me. She was in her zone– she knows the merchandise; she likes doing what she does; she helped me easily; she has a walkie talkie and was also communicating with staff re items.
I left with a great yoga outfit and a bonus top.
Lots of great sales priced items, fashionable and varied sizes1
WOOHOOO

WORST STORE EVER! DO NOT WASTE YOUR TIME AT THIS STORE. I understand that the clothes are dirt cheap but the staff here is beyond incompetent! First, I purchased several small presents asked for SEPARATE gift receipts– the idiot salesperson printed me 5 gift receipts for the SAME item. Second, I went to return a shirt WITH the original receipt and since their style numbers didn’t match they said they could only MAIL me a store credit. The receipt called out the exact shirt but since the style number the IDIOT salesperson entered was wrong. All they said was that there «was nothing they could do.» If no stars was an option that is clearly what they deserve.

I’ve never shoped much at Old Navy due to my perception of the quality of clothes at the Lynnwood store. This store at the Northgate mall is a mixed bag. I bought a couple items last week which I liked, I wandered in again this week. The actual price tag of a sweater was $ 10.00 dollars more than the sign on the rack displayed. When I pointed this out to not one, but two clerks, who both verified the higher price, they gave me blank stares and made no attempt to apologize or correct the sign. There was no way this was a «misplaced» sweater as the whole rack was the same sweater. Also while several clerks asked me if I needed help, which was nice, the first one of whom I asked a question, went to check on something for me and never came back. I saw her in the check out line as she was ringing up my purchase. I never said anything but she looked embarassed and apologized for not coming back. Overall I liked the clothes that I purchased, and the store looks clean and stylish. Personnel, while pleasant to your face needs some work, while management really needs to work on correct pricing without bait and switch tactics. This is a new store at northgate mall and people will shop here if their experience is a good one. I’m giving this store three stars even though I had some problems… but I liked what I bought. Don’t taint it Old Navy!

Don’t go there unless you have nothing else to do that day. The lines are excessively long and the cashiers are remarkably slow. Even when the line is around the corner, they still have empty registers with multiple employees wandering around the store. You’re lucky if the cashiers even talk to you when you make it to the front– they’re usually on their silly walkie-​talkies.
The selection is spotty and the displays are messy. As for on the floor, I would say the customer service is bad, but in reality it’s nonexistent. And worst of all, the clothes are incorrectly priced all over the store. You think you’re buying something for one price, finally make it to the register, and discover it’s actually more.
Listen, I know this is cheaply made stuff and a national chain, but why doesn’t anybody there have any pride in their store?

Old navy in Northgate Mall is medium size store with having mens, women and children clothing. It has cheapest to expensive kind of clothing, and if your lucky enough you will find cloths for new cloths for three bucks. Old navy in Nothgate is the first store from the north entrance, and parking is jot a big issue. They have some food stores near by but if u want a specific food u might have to walk to the food court which is in the other end of the mall. Old navy has good deals and they come every week. The men khakis are usually expensive there. There is a clearence section at the very back of the store .The fitting room is in the middle but is packed sometime during the busy hour due to small space, but they do have some fitting stall at the corner which can be opened by anyone. The workers are nice specially the african american big guy, very polite. Its a clothing store so most of the employees are women.

The only Old Navy I like to shop at. The staff is friendly and courteous and I am always greeted with a smile as soon as I walk in, which is a rarity in retail nowadays. I find exactly what I need every time and if I have any questions, there is someone close at hand to help with my request. I cannot say enough good things about the place, a welcomed addition to the Northgate Mall!

Very bad customer service. They don’t care at all if they give me a free stuff I never go back. VERY BAD CUSTOMER SERVICE

I’m so very glad they opened an Old Navy in the Northgate area. Long, long, over due. I’ve had fantastic interactions with the staff and they have been very helpful. The store itself is very neat and tidy. My BIGGEST issue is that I feel like they never have stuff available here when I search online. I’ll be excited to buy my daughter some dresses and ⁵⁄₅ of the dresses are not in Northgate. This happened again with some tops for myself. I recently looked for leggings. They are so basic I figured they would definitely have them and they don’t.
I’m waiting for them to build up or down into the basement or perhaps take over California Pizza Kitchen.

Hey this is new! I just discovered the Old Navy store in Northgate and it is great! Good selection for men, women, and kids, and plenty of sales! I scored a cute blouse and some flip flops for those pedicure days. The sales staff are also super nice and helpful. The only odd thing was the cattle corral to get to the cash wrap.

The Northgate location of Old Navy is smaller than some of the stores I’ve been to (Alderwood, for example) but still has all of the departments. The store organization is logical, it’s generally pretty tidy, and I’ve had good interactions with the staff.

I just recently found out that there is an Old Navy at the Northgate Mall. So thrilled! I’m on the Old Navy mailing list & had just gotten an email saying there was a sale on active wear & they gave me a coupon. I was thinking I was going to have to drive out to Lynnwood or downtown, but before I took off, I did a quick search on Unilocal and found out that there was an Old Navy now in Northgate. So close, very excited about this!
I had some questions about the shoes, and the sakes girl was unsure of the answer, so she called up her manager over the walkie talkie and he was able to answer my question.
Got some great gym clothes & shoes, already on sale, then add in my coupon and it turned out to be a fantastic deal.

Look you’re obviously not getting high fashion at Old Navy, but come on the right day and you can walk out of here with 50 pieces of clothing for $ 7.63, which comes in handy when you need cheap gifts or are losing weight or are pregnant with your baby daddy’s love child or what have you. This location finally opened after what seemed an inordinate amount of time with a «Coming Soon» sign posted, and I’m happy that ON is now at Northgate (the downtown store is a bit lacking for men, Factoria is… in Factoria with yucky suburban people being annoying). Men’s is on the left, women’s in the center, and kidswear on the right of the store. It’s bright and shiny and new so come quick before the hordes of parents come with their little ones and turn it into the usual sh*tshow. Being a new store the staff are still learning wtf to do, so some patience is in order. In any case, I prefer ON to the craptacular stores they had before at this end of mall.