Korean Air

Great airline with an attentive and friendly staff. Even though my flight was long (approx 15 hours) to Bangkok (with a stop in Seoul) it didn’t seem that long. The service was top notch and as good as you can expect it to be for an economy class flight. I think the only complaint I would have is that the food could be a little better, but we were served several times and I follow a pretty strict diet (so it’s not really their fault lol).
I’m most likely going to go to Thailand again and I’ll be looking forward to flying Korean Air once again. I would recommend them to anyone heading to Asia or anywhere else that they go to.

Easily the worst airline experience of all time. The Korean air flight attendants were rude, short, and very very impolite. My vegan girlfriend ordered vegan food (they called «Indian» food) ahead of time because we flew non stop to São Paulo from LA, and we needed to know they had a food option for her. They not only forgot to stick her order, they gave her a hard time for not eating their typical meal. The plane was incredibly hot– beyond comfort. Their entertainment system cuts off and loudly blasts their seatbelt warning in your ears when the seatbelt sign comes on (most airlines simply make the seatbelt tone signal, and light up the symbol at the top). This was the most annoying part of the flight because it keeps you from being able to sleep. Korean air flight crew check in on the ground were equally rude and unhelpful. This was just a bad experience all the way around. They should really consider hiring a service based consultant to educate them on proper flight service.

I recently traveled with Korean Airlines to Japan and back. The trip itself was very nice and the flight attendants were great but the problem surfaced when our luggage arrived damaged. This was the very first time that this particular bag had been used since its’ purchase, and for a purchase price of $ 340.00. Their response after a week of communicating back and forth was to offer me $ 180.00 which I begrudgingly accepted just to put an end to this issue. Within 30 minutes of my acceptance of their offer I received a phone call withdrawing that offer. Apparently this poor lady got reamed by her supervisor and told not to honor her word and pay the $ 180.00. In my opinion Korean Airlines, representing Korea, a culture that supposedly holds «honor» in such high regard has failed miserably. Because of this experience I will probably never again fly Korean Air no matter how good their flight attendants are. I have also contacted my travel agent about this matter and have advised her not to book on Korean Air if at all possible since a company without honor is NOT one with whom I care to give my hard earned dollar to.
Doug F.
Seattle, WA

First time taking Korean Air. The best airline in my book. You have my business from now on. The staffs are the best from US to Philippines.

Recently, I flied from Seattle to another Asian city with a layover in Seoul.
Service: It’s a lot better than many other domestic U.S. airlines. The flight attendants are smiling all the time even after 10+ hours of flights. They give you the I-​love-​working-​here-​attitudes. They pleasantly pass out drinks and snacks throughout the flights and politely offer wines and teas after the meals.
Meals: For lunches/​dinners, one of the meal options is bibimbap which is a popular Korean dish. It’s a good option for those who are tired of the boring chicken/​beef dishes. For breakfasts, it has rice porridge as an option which is great when I don’t have the appetite for anything else.
In-​flight entertainment: The movie selections are very limited compared with those on EVA Air/​Singapore Airlines. I would like it better if they provide more movies.
Emergency exit row seating: On the ICN-​HKG route, two elderly passengers were sitting on the emergency exit row. This is not very safe in my opinion.

Good airline. Almost as good as Singapore Airlines.
On my second international trip ever, I flew on Korean Air from Seattle to Shanghai with a stopover at Incheon Airport. On the return, I flew Korean from Hong Kong to Seattle with a stop again at Incheon.
Korean Air provides service from Seattle to Incheon Airport where you connect to other Asian cities from there. Like most international flights out of Sea-​Tac, Korean flies out of the South Satellite terminal in which you need to take the people mover system to get to. There are not very many appealing dining options at South Satellite, so it would be best to get a bite in the Central Terminal before heading over.
I love flying international because of the extras (previously standard offerings) that flying domestic in the US no longer provides like meal service (even on a 2 hour flight!) and free check-​in baggage. Check-​in at Seattle was fine, though Korean is located at the far end of the airport. I did have to provide my airline miles number since my travel agent didn’t enter it initially, which the ticketing agent successfully completed. Though it seemed like English was their secondary language.
I did have to provide my mileage info again at HK since the Seattle agent didn’t enter it in. At Hong Kong Airport, the Korean location is Terminal 1. I found it easier to speak Cantonese (though I am not great at speaking it). Though I think English would have been fine too. Major props to the ticketing agents for being able to converse in numerous languages.
Flight time to Asia is longer than the return. The planes used to cross from Seattle to Incheon were bigger than the ones used for my East Asian flights naturally. Seating was pretty comfortable for economy class. I had aisle seats on all of my flights. I actually found the seats all the way at the back to be the most comfortable as it seemed to have a little more space.
Two meals were served on the long flight over the Pacific and I got a meal on the flight to Shanghai and travelling from HK. If you are taking Korean, you definitely need to try the beef bibimbap bowl. It comes with gochujang (hot pepper) sauce that does wonders for this dish. The only thing is the portion is kind of small and I felt hungry afterwards soon after. But I like this over the Western options. Though the omelette I had for breakfast back to Seattle was not too bad.
As far as drinks, they serve beer, wine and spirits along with the usual drinks. Give the Korean beer a try if you haven’t. Also, I was surprised to see that they serve Hawaiian Sun guava nectar and pineapple juice. Random, but awesome.
The entertainment system on Korean is great. They have a library of 60 or so movies available. The majority of flicks are very recent. There is Hollywood fare as well as Chinese, European, Japanese and Korean films. You can also watch TV comedies and dramas, though I noticed there was not much of a selection of Korean dramas. Rounding out the entertainment are a selection of games and a library of music (radio stations and albums) including a whole section devoted to Korean music. Though I didn’t see «Gangnam Style» as a selection. I am sure that will become an option on the system soon.
I did lastly want to make note of what happens after landing at Incheon and Sea-​Tac. At Incheon, the floor that arriving passengers enter the airport is not the same as the one that departing passengers leave from. Arriving passengers enter one floor down. If South Korea is your destination, you go to immigration. If you are transferring, you need to go through a security area and get re-​screened. Once clear, you take the escalator upstairs to get to your gate.
It would have been great to take advantage of the shopping at Incheon since it is very mall-​like, but I didn’t have much connection time left before boarding the second flight after going through security.
As for at Sea-​Tac, they also separate arriving passengers from those departing. You go through immigration and then pick up your baggage at South Satellite instead of at the main baggage area. After doing so, you go through customs before exiting.
Overall, the experience flying at Korean was pretty good. I liked it almost as much as my flights on Singapore Airlines last year. In-​flight service and the flying experience was smooth. I would gladly fly Korean again.

Even before I stepped onboard on my flight to Seoul from Seattle, I was welcomed with the highest courtesy. I swear, that no less 18 gate agents welcome you as board the plane. That many people can be intimidating to most people, but I was like. wow, awesome and cool.
And for the flight itself, I was onboard their A380, economy crass seating. The seating here gives more reg room compared to the US airlines too. Also, even in economy crass seating, you get your own tv monitor right in front of you. Neat stuff since you get to choose whatever movie or shows available at any time.
The food was pretty decent too. Free booze on the international flights too… ah yeah. And as for the flight attendants, I have to quote Borat as they are «Very niiiiice» I couldn’t help gawking at these fine ladies during my 12 hour flight.
I would definitely use Korean Air if I ever go back to South Korea. Great service, great looking flight attendants, movies on demand, good food and great looking flight attendants. Enough said.
Kamsamnida

Korean airlines co. is close to being best global carrier in the world.
Water, juice, champagne, smiles, pleasant atmosphere.
Helpful on the ground. Courteous in the air. Attentive in the cargo area.
I have a lot of friends in the import/​export field traveling monthly and we all agree that this company is worth using.
My overall experience was light, friendly… smooth sailing, if we can relate that to the skies:)

Seriously, it doesn’t get any better other than the crappy seat. Prestige /​business class seats hurt like hell. They do fold out 175 degrees, but I felt like a mental patient in a gurney a la Hannibal Lecter.
Alright, even with this, I still give it 5-​stars. Their service is impeccable. From the moment you come to check your bags to when you get caught up at customs, they were there for me. The meals are just ridiculous. Airplane food tastes different due to altitude, but they somehow still get it right. They’ve got a great menu selection as well: Korean and American/​Western dishes.

I just got back from China, and I really wish I could Unilocal about all these places in Beijing … but at least I can talk about how great it was getting there.
First, the travel agency had put the wrong name on my ticket. Big mess (do I look old enough to be a Marilyn??). It took some doing, but Korean got it figured out and I had very little trouble getting from Seattle to Seoul to Beijing and back.
The planes were all clean, though a couple were startlingly noisy on the runway. We were given lots of nice swag: bottled water, scented socks, sleep mask, toothbrush and toothpaste. The pillows and blankets were nice and soft and clean. If only economy class seats went a little farther back, I’d have had a nice sleep …
… but I didn’t even want to sleep because of the awesome entertainment system built into the back of each seat: we had about 50 recent and classic movies to choose from, 10 video games, easily 1,000 songs in all genres, and the groovy map that let us track our progress across the Pacific.
They fed us three times on each of the longer flights, mostly to give us something to look forward to. The food wasn’t great, but I’ve had worse on a plane.
I have no idea when I’ll ever get back to Asia, but I’d have no issue taking Korean again.