JetBlue

Do not buy this fraud insurance. This company Allianz and JetBlue is such a fraud. I booked my flight during on of their specials with insurance and now need to cancel my trip. The insurance covers only if you lost your job (had to work their 3 consecutive years and had to have been no fault of your own) or medical reason. I guess it’s my fault for not reading the fine print but it costs $ 60 to change flight itinerary or $ 60 to cancel. Needless to say during the specials (which is when I bought it), you pretty much just lose a ton of money because of this. Multiply it by two because I booked it for two people. I’m so disappointed how they do business. Southwest Airlines let’s you cancel or make changes with no fees and not to mention, bags fly free. JetBlue sucks balls. Book another airline.

Unbelievable– at the airport at 8:30 am and there is not a single person. At the Jet Blue counter. This is, btw, on the busiest travel day of the year. I guess this is one way to make sure you have to stand in a line.

I would prefer Jetblue over most airlines now a days. Their service is awesome, friendly, and very helpful. I had a few bad runs with other different airlines but Jetblue has never given me a hard time. Their flights are usually always on time & never delay (or at least when I fly) They also have wifi available during the flight. There Even More Space is awesome, more than enough space for leg room. The staff is always tentative & friendly. Wether I’m flying super early or very late, its always been a wonderful flight with JetBlue.

Where to even start? I booked a cross-​country flight from SEA to JFK in October 2015 on JetBlue because of their superior service. I’ve gotten anything but. The cabin seemed full so I opted to gate check my bag; as I gave the employee my bag, I told him my flight and aircraft and stressed the importance that my bag arrive with the aircraft since I had an important conference to get to right away. He assured me that everything would be fine. When I arrived in NYC, I get a scattered voicemail stating that my bag had somehow been forgotten to be put on the plane! I also had no idea where or when the bag would arrive. So I immediately went to every JetBlue customer service rep at JFK and had the same response: «Well okay I don’t know where your bag is too». I tried calling the Seattle JetBlue desk and continued to get no answer. I finally got hold of a manager at JFK and he told me that the JetBlue baggage services would take care of me. Turns out that the bag hadn’t even left Seattle by the time baggage services called. I continued to wait at the airport for 6 more hours until my bag finally arrived. To add insult to injury, I asked if there was anything I could get in return for the stress and the best JetBlue could provide me was $ 60 in JetBlue credit… and I haven’t even received that yet (almost 2 months later…), the customer rep gave me only $ 30 in JetBlue credit that I have no intentions of using since I can only use it on JetBlue flights. Worst experience, Virgin America or Alaska is the way to go.

I have to give these guys 5 Stars! They were so kind, compassionate, and top notch!
I say this because I’m fearful of flying and I tend to get so nervous. What was really made my experience amazing and not afraid to fly anymore was that when I sat down, and we were taking off, the flight attendant checked on me, and smiled with sincerity. She gave me a comforting feeling. She knew I was nervous and offered me some water and a cookie. I just about cried because she was so sweet. When food and drinks came around for the 2 hour flight, she came back talked to me, really had compassion towards me even though I was still a bit nervous and very hungry but giving me extra food, and the last of the chips I wanted most. It was her kindness and compassion for someone like me who even though I didn’t say much she was aware of my frightful feelings of flying, and the feelings that come along with it. She knew exactly what to do, and she was sincere about it. She truly cared. After the plane landed. I waited for most everyone to exit and came up to her and asked if I could hug her, and what she did meant so much to me. We even took a picture together. She asked for nothing in return, and just was so happy.
What was best also is that normally pilots always take off rough and land hard. It makes me so nervous and I would cry. I was terrified in those times. Even in the air I would get scared in the turblant times. These pilots were so exceptional that I would of hugged them, and gave them an honorary pin for landing softly, quietly, and flew well in the air without any problems. I’m sure even if the weather wasn’t warm and clear these guys (pilots) would of been able to handle it. I will never forget this amazing experience! Now when I fly, I fly «Jet Blue.» I would always recommend to everyone to Jet Blue.
Price: Excellent! ⁵⁄₅ Stars
Flight: ⁵⁄₅ Stars
Service: ⁵⁄₅ Stars

The worst customer service of any airline by a long shot. Will never fly with them again.

Amazing customer service
Clean air craft
Superb crew
I called the customer service to see my options about the flights; due to a subject change which was done by jet blue; they accommodated us and gave Us a direct flight back even though we had the connecting flight.

Why ⁵⁄₅ for an airline? Because:
1. I’ve flown several times without a problem.
2. I’ve been comfortable each time.
3. Affordability of rates.
4. Certain business fliers with more miles than me prefer Jetblue by far (non-​1^st class)
5. Because all others (except maybe Alaska Airlines) suck so bad.

Seats were comfy, and the complimentary checked bag and refreshments were appreciated. I was nervous when we didn’t get a seat assignment on one leg of the itinerary beforehand but we ended up being seated. Staff was varied just as with anywhere else you’ll go– some are friendly and some have some attitude. Overall I’d fly with this airline again.

Went from Seattle to JFK New York.
Flight was fine and so were the attendants.
I personally like Jet Blue over many of the airlines.

Free DirectTV and real snacks like Doritos, crackers, etc during the flight. Always have good experiences flying them. Asked for seats together for me and the wifey, and they upgraded us to «extra space» seats at no charge.
I’d give five stars except their iPhone app was totally not working for checkin. Neither was their site.

Wow I don’t even know where to begin with their customer service ! Im constantly visiting Seattle and usually fly with Alaska since my dads part of their executive membership so I usually get all the perks as well. I had booked my airplane ticket with JetBlue because it was half the price and last time I flew it I didn’t mind it. My parents and brother flew a few days later with Alaska. My brother had booked his flight back home with me but he needed to change his ticket due to an emergency but didn’t want to fly alone. The lady I spoke with said as long as we pay for a new ticket that she would wave the $ 75 dollar fee for both of our tickets. We agreed and were going to pay an additional $ 297 PER ticket. Later when we were paying she tried to charge us $ 75 each after she said she would waive it. Okay it’s only $ 75 per ticket additional but they were trying to charge us some other fees along with that after they said they wouldn’t! The lady was being so rude that it really pissed both of us off that my brother told me to cancel both tickets and book with another airline. They credited our accounts back for the price of our original tickets which was nice of them but my brother refuses to fly with them ever again. Way to lose regular customers ! We’d rather pay more to get better customer service.
Only reason I’m giving them 2 stars is because their regular seats are spacious with lots of leg room which we usually pay extra for in other airlines !!

I still haven’t flown with JetBlue, and already I’m ready to give them 0 stars if that was an option. They have this thing called Family Pooling for their frequent flier program. It sounds great! Families can pool points in order to earn flights together.
But wait — just TRY to sign up for it. No. You can’t. It took me several tries just to start a «TrueBlue» account (their frequent flier program). Then several tries to start my husband’s account, then I was able to enter my kids’ info in and after several tries got a message that I have to actually call a 1 – 800 number to register the kids.
So, really wanting to take advantage of those low rates, I called. I got a message saying I had a wait of less than 6 minutes, but waited 10 minutes. The woman I got on the phone was nice enough, but was completely unable to help me (even though the option I had selected was for the TrueBlue program, which I verified with her). She did tell me I was going to need email addresses. For my two small children.
So… while I set up email accounts for my kidlets, I waited on hold for another 10 minutes, then the automated system hung up on me. ARG!!!
Called back, was told the wait would be less than 4 minutes. I waited another 10 minutes to get someone who, again, couldn’t help me. She had me wait another 5 but actually did have a human answer the phone who was able to set up the accounts.
If getting set up is this complicated, how awful is it going to be to fly with this airline? Is it truly worth it?

If I could give this airline a zero rating I would. Their customer service is horrendous. They rerouted me from sea to jfk to orlando to ric. They offered no compensation for any inconvenience. The lady on the phone was rude and not friendly or even tried to act like she cared. I fly alot in my line of work. They have lost me as a customer. They are a nightmare to deal with and their employees (customer service on the phone) don’t sound very competent at their jobs. She told me to drive to the airport and ask them whats going on with my flight… I live an hour away. Ridiculous.

Flight was great, love watching live sports for free on the seat-​back TVs, but their iPhone app doesn’t work. I downloaded it several times (that’s their suggested fix — to try again) but could not log in to my Jet Blue account. So I had to wait in line at the airport to print off a boarding pass because I didn’t have access to a printer on the return flight. No big deal, but it’s also no big deal to figure out why a large segment of their users cannot log in on the mobile app.

Fast … easy… love the first bag is FREE! Jet Blue just has things figured out. Duh, load the back passengers first and work forward!!! LOL Why can’t other airlines figure this out. Nice friendly people. Love the big seats, extra knee space for us tall people, the personal tv’s and extra width for wide shoulders. It’s hard to find something wrong with Jet Blue, other than I wish you flew to more places I like to go. Thank you for a great trip to and from Long Beach from the Seattle Area.

The flight out wasn’t any good. My TV didn’t work at all and my boyfriends TV cut out and stopped working 45 minutes into our flight. No inflight entertainment for our row! Boo…
I’ve never heard of an airline not offering First Class on their flights. However, they do offer a seat with more leg room ($ 40 upgrade on our flight), but I felt like the regular seating had plenty of leg room already. I didn’t feel crammed in at all. Definitely in competition with Virgin America when it comes to leg room in economy seating.
Snack selection (to order /​pay for) was good and they give you a whole can of soda when they give you the free drink, instead of just filling up a baby-​sized plastic cup for you, like most airlines. They also provide free chips, pretzels, and /​or cookies for their snacks. Not bad!
Flights were on time and landed early on both flights. In-​flight crew and flight captain were friendly. I’d definitely book with them again.

Update: Received a $ 50 coupon the next day but if I had booked a hotel instead of sitting in an airport all day, it would’ve cost me 4x as much…
Today I experienced a delayed flight by Jet Blue and found out why their seats are cheap.
1) No partnerships with any sister airlines so of your trip gets cancelled, and it’s not a common route (example: Seattle, WA to Charlotte, NC), you will be told to wait a day.
2) No taxi vouchers, no hotel vouchers, no food, just the option to cancel your flight and get your money back. Good luck booking a same-​day flight on another airline for the same cost as your Jet Blue flight you booked 2 months in advance…
3) My seat’s reclining function was broken and no, my seat was not right in front of the emergency exit row :-(.
4) Mediocre waiting areas compared to other airlines like Southwest which have soft chairs with charging ports.
This is not an airline to take if you have any important destinations like job interviews, weddings, or the Super Bowl, but I would still take this airline in the future for casual vacations. Jet Blue retains 2-​stars because it’s still pleasant when things don’t go to heck.

So disappointed. In my attempt to support jetBlue (Long Beach), we’ve been trapped in Seattle for hours with no one providing us an update… executive management issue? Of course. Feedback at the gate AND on their customer service phone line has been curt and condescending. Apparently a philosophy approved and endorsed by their President and CEO… since the cultural of any company begins at the top.
What a pity.

Always a pleasure ! So accommodating !
You give me wings to fly ! I was using a different airlines no comparison ! I don’t get herded on the plane I have my own screen ! And I get cookies !