Jim Dandy Sewer & Plumbing

I truly can’t understand how there are any reviews less than 5-​Stars! I lost heat & hot water last Friday, understanding that this time of the year most businesses are packed full of appointments leaving weeks out for a service call I was discouraged. I was then referred to Jim Dandy and specifically to David, he was booked up but somehow able to squeeze in my appointment with in just a couple days. He was promptly on time, fast and efficient. I can’t express enough how happy I am with his level of integrity! I gathered a stack of business cards to hand out to my development and shout from the hilltops my experience! You forever have a customer for life, thank you for being so ethical in a situation where a lot of other people would have done differently. A business places their name behind their employee’s, Jim Dandy has a GOLD star rating in my book with David!

We’ve worked with Jim Dandy for a few projects. Once to fix a collapsed portion of our sewage line, which they took care of quickly. We also just had them repair a kitchen sink clog — initially, it took longer than we thought was necessary for the job, so after talking with the owner, they were nice enough to refund us some of the time that was above the call of duty. After this experience, we were even more pleased with their customer service.

Had a water heater burst and called Jim Dandy after doing some searching on the internet. They were professional, quick and very easy to work with. As a single woman I am always leery of having repairmen at my house, always afraid of being taken advantage of financially, but I didn’t have to worry about that with these guys. The estimate I was given was the exact price of the finished job and they were quick and courteous. I would definately recommend Jim Dandy.

These guys are terrific! Top notch work AND customer service. First of all, you actually get a person on the other end of the phone when you call, Tiffany, who is as helpful as they come. I have 4 homes and have used MANY plumbing companies in the past 35 years. These guys do it all, and will NOT do work you don’t need. They explain their work and show you the equipment they will be using. They are experienced and professional. They clean up the work area and make sure you are satisfied. I had a minor miscommunication with an initial visit, called and was connected immediately Larry the manager (pleasant) and then with Cody the technical manager, who not only made certain I felt good about the outcome, but came out personally to do the additional work along with Buzz, the specialist in my needed area, who is also extremely knowledgeable and helpful. Cody gave me a discount for the trouble, and explained work I may need to have done at some point in the future but said he would not do right now if it was his home. Never thought I would come to trust a plumbing company, but I do now. Thank you Jim Dandy! PS They also give all customers a bottle of drain cleaner that smells great, with directions — 2 glugs into sink, 4 seconds warm water, and be sure to do use evening so it can set in.

This was the worst experience I’ve ever had with a plumbing contractor in almost forty years of home ownership.
Even if your circumstances are pressing, read the agreement carefully. In my opinion, it has several unconscionable clauses that no one should bargain for or threaten to enforce.
Color me disgusted.
Addendum: I note the prior comments of others regarding lies and harsh or unfair dealing.
If anyone wants to join my complaint for deceptive or unfair trade practices under the Washington Consumer Protection Act please post here and I’ll get in touch. I can’t believe how badly I got burned by this lot.

Thought I’d outsmart the boss by working from home today, only to be confronted with a sink that just wouldn’t drain. Was this karma?! Probably.
After trying to jerry-​rig my disposal with the allan wrench and then removing the trap to remove a blockage, I decided it was time to call in a professional.
Believe me, «professional» is an understatement here. After getting rejected by 2 others due to prior appointments, the team at Jim Dandy was able to get someone right away.
I am sorry to say I didn’t catch the technician ‘s name, but what a guy! He was so polite, and so thorough. The clog turned out to be pretty severe, but he fixed it right up and quick.
Can’t say enough good things about this company. Highly recommend.

Want a plumbing recommendation? Anybody except Jim Dandy, who increased their job estimate 54% over the weekend without further work or explanation. Lack of communication between their employees has already resulted in 2 wasted service calls, and lack of communication with me has wasted a couple of my days, waiting for people who weren’t coming. I would rather live with this mess while the condo board entertains new bids!

I want to recommend Jim Dandy Plumbing and Mike.
I put off doing a plumbing job because of previous bad experiences with other companies.
I feel really lucky I called Jim Dandy. Mike is honest, helpful and fast.
He repaired my leak and also was honest about where to buy the faucet I need.
I will happily use them again and really feel like I finally found an honest company I can trust.
Thank you Mike and Jim Dandy for having integrity and honesty in this day and age.
It is sincerely refreshing and a relief.
Cathi from Brier

Used Jim Dandy to «unplug» a toilet. Prompt service, competent repair, but, much more costly than reasonable. Service man at our house for a total of 15 minutes, cost $ 238.71 Ouch. Sent an e-​mail telling them I thought that was out of line and got no response at all, not even an «I’m sorry».

They blew me off. I have been a regular customer for several years. I called for a new quote, they told me they would meet me the next day to look at the install in order to provide a bid, and then they didn’t show up or call. I called them back twice to find out what happened and they took messages and never called back. Not impressed.

They were quick and the technician who came out was a very nice guy and was able to fix the problem. Unfortunately, the quote we received over the phone was $ 49 to answer the service call and $ 39 per 15 minutes. Great, love it! However, when the technical arrived they failed to mention until he was getting ready to start that there was a one hour minimum. At this point we just wanted our backup fixed and I decided to call and talk to the lady about the mis-​quote. It took about 15 – 20 minutes to fix the problem and be packed up and ready to go. Wish we could have just paid the price they had quoted on the phone.

horrible manager, name calling cheat ands liar. I will never do business with them ever again.

If you think plumbing’s all about sweaty guys with hairy butt cracks knocking around your pipes for an hour, then telling you how you’ll have to tear out the whole side of your house to replace the pipes, THEN charging you an exorbitant amount for the advice and the peepshow, think again. Jim Dandy will forever change your misconceptions about plumbing companies.
My shower had a water pressure that couldn’t even rival that of a peeing statue of David. And while I feared the worst, thanks to Mike, everything was resolved in 2 hours and without too much financial damage.
Mike had first come out to give an estimate and surmised that my pipes leading up to the shower were not copper and were rusting, though he needed to open up the tile in the shower surround to be sure. However, to help me save money, he’d suggested I find a handperson to knock out some of the tiles, as he would definitely be more expensive.
Not being able to find a handyperson I had Mike return several weeks later to do the entire job. The man literally knocked away the tile with a hammer and chisel, and ran from our second floor to our basement water shut off at least ten times to access the water flow. The guy was a sweaty, out-​of-​breath mess, but sorry, ladies — his pants stayed on.
Meanwhile, Mike’s coworker showed up to rooter out my kitchen sink which was stopped up. (Try washing a frying pan in your bathtub sometime. That’s a fun family activity.) Rooter guy (forgot his name, sorry) was very meticulous and careful, going outside of the house to estimate where the drain from the kitchen sink was located before attempting any rootering.
Both were done in about 2.5 hours, but I was charged only 2 hours for the job. They took almost no breaks and were respectful of keeping the place clean and tidy. My worst fears — replacing all the pipes — were allayed, when it was discovered the pipes at the shower, which were all copper, were just filled with debris.
A great experience from start to finish. And all brought to me by searching the reviews of other Unilocalers on this site.

I was contacted by the company this weekend about my Unilocal review, and they were very concerned that their technicians accounts weren’t synced with mine. I explained everything and he was deeply apologetic with my situation and the lack of communication between the company-​technicians-​me while I was waiting. He agreed for a technician to come out first thing Monday morning (we were out of town for the weekend), and sure enough they came. In about an hour we had a new water heater, and 20 minutes later I was able to take a hot shower.
I am extremely happy to see the company cares about it’s customers, even knowing that I wasn’t paying the bill (landlord covers it). However, I would have hoped that it wouldn’t have to take incidents and a poor review to get good service.

Thank you for not over-​charging!!! The plumber was fast, friendly, explained the problem clearly to me and got the job done right the first time around, unlike other experiences I’ve had with plumbers in the past. Thanks for being honest and upfront about the problem instead of nickel and diming me. I would recommend Jim Dandy highly. It’s the first time I’ve used them, and will in the future. Hope the next guy’s as hard working and honest as Sam M was. Thanks!

I have had some plumbing casualties in the past and have relied on this company for repairs and such. typically ryan c will come and check things out. What earns this review is… One night, 1am, ungodly hour, ungodly things… Complete back up chaos. My toilet was a portal to hell. I panicked and called them up. Sam m was sent to deliver me from this watery abyss.
Sufficient service and prompt arrival, I am forever grateful. If you’ve ever had a plumbing emergency (at 1am), you know how scary it is.
I have referred friends to this company.

Customer service is excellent, starting with my initial call about the problem. My house was serviced by EDGAR, who was courteous and knowledgeable about the problem.
Edgar spent nearly FIVE HOURS here, mostly outside in the freezing cold (25 degrees!), and wouldn’t leave until I had working drains! It was about 10pm before he finally got everything fixed. He is a rock star!!!

I had a huge water heater problem at the worst time imaginable. Sam M was sent out to take a look. He promptly assessed the issue and fixed everything. He even went as far to check a separate problem that he suspected that I didn’t know existed.
If it wasn’t for him going above and beyond, I could have suffered down the road.
Great friendly costumer service, efficient work, satisfied. Thank you Sam M! And he was cuuuuuute! ;)

Our electrician A & A Electric noticed a leak in our garage and when I asked if Alex could recommend someone he said Jim Dandy has very high reviews on Angie’s List so I gave them a call.
I’m giving Ryan 5 stars since he repaired it in a timely manner. The shut off valves in this old house are a puzzle so it was a bit of a test but when I finally showed Ryan the whole house labeled shut off valve he was able to complete the job.
It made me feel foolish as I hesitated since a previous plumber had told me the main shut off valve did not work when he did another more costly repair earlier in the year.

I wish I could give this company negative stars.
The plumber this company sent caused over $ 4,200 in damages to my property in Seattle when they broke open an sewer line to «put in a camera» and then just left the pipe broken at the end of the day without fixing the plumbing OR reconnecting the pipe OR letting us know that they broke the pipe in the first place.
Needless to say, the basement was flooded with about 3 inches of raw sewage and the water caused electrical and wall damage to our house. When I called the general manager Larry and asked him to send someone to repair the damage, he made non-​committal remarks about how it will be done soon but never sent a repairman. Further attempts to contact him was met with the receptionist putting us on perpetual hold. Our homeowner’s insurance refuse to cover the damage since it was done by a third party contractor, so we are left footing a $ 1,300 bill to fix the cracked sewage pipe, a $ 2,900 bill to drain the basement of sewage, fix the electrical damage, tear out and replace the carpeting, the drywall, repaint and replace most of the furniture we had in the basement.
And all because of we were stupid enough to look up a plumber on Yellow Pages. Yeah. I can’t even begin to express the absolute rage I feel right now at this company. They don’t deserve to exist.