Fox Plumbing & Heating

I wanted to update our review of Fox Plumbing, based on their rapid response to the first review. We were contacted almost immediately after the review went live with a request to talk about the issues we had with their technician and service. They requested an opportunity to come back and make it right for us. We were able to schedule another service to fix the leaking bathtub faucet at no extra charge.
I am happy to report the work is done, the leak is gone, and Fox has redeemed themselves in good fashion!
Thank you Fox Plumbing and Heating for making this right!

They may be good at plumbing but do not have them work on your furnace or heat pump! They put in a new thermostat and came out MANY times because our a/​c was not working. The were out at least 6 – 7 times to replace the new thermostat they put in then put parts in our heat pump. We were getting heat instead of cold air during the hottest days of the year in 2015.
Finally called Washington Energy. They came out and saw the settings in the thermostat were set wrong. Have not had a problem since! All these trips were probably unnecessary. Requested a refund from Fox for the Washington Energy trip charge which they agreed on. After about 2 months no check and no response to a reminder email.

Is this real life?
My request for a quote to service my gas furnace was returned super quickly and an appointment was made for just a few days later. (Unfortunately, the technician scheduled for my house got into an accident the day before and couldn’t make it. A Fox representative called me and apologized profusely, and got me another appointment for just a few days later.)
On the day of the appointment, the technician arrived 5 minutes early (What? Does that even happen anymore?) and was conscientious about not wanting to get my floors dirty.
The tech explained what he did, the condition of the furnace and when I told him we were putting our house on the market, he let me know that the company could write up something more if we needed it.
I’ve been dealing with quite a few contractors lately (getting the house spiffy for the market) and let me assure you that all of the above is not the norm. Heck, just getting a call back from a contractor within a day of a request is super unusual. So, yeah, Fox P&H gets all the stars!

Reliable professionals. Grateful for: Same day appointments. My #1 choice for big as well as small jobs.

Thank you Fox Plumbing for being a great team! Nice guys who were honest, trustworthy, competent, hardworking and very helpful! Chad the service Manager was quite a gem and JP was wonderful! Get JP on the job! He’s your man! Thank you and I will use them again!

Not the least expensive, but quality work all around.
We were impressed with the commitment to doing the job right, and the communication with us throughout the projects.
Three tasks as a part of our transition to our new home, and all were done effectively and personably… We’ll call Fox again.

My sister called for a consultation. They provide nothing! They charged us $ 300. these are just sales reps. They just saying we need to fix other plumbing and pipe problems in the bathroom. We were like no we need these pipes fixed outside. They keep pestering us about a problem with our bathroom pipes. These people make up problems !!! BEWARE STAY AWAY FROM FOX!!! My brother finally called Mr. Rooter! They got the job done in one day. Yes Mr Rooter is expensive but worth it. We even decided to ask Mr. Rooters reps is there something wrong with our bathroom pipes. They said no. Mr. Rooter questioned how fox reps could tell we needed the bathroom fixed from outside the house. Fox reps never went inside our house they were only outside and were adamant that the reason why we have this leak outside was due to the bathroom. Mr. Rooter said no it has nothing to do with the bathroom. FOX plumbing are bogus! And to top all this off my sister said FOX REP were a hour late for our appointment.

We tried to get a new dishwasher installed today, since the old one was threatening to catch the house on fire. Unfortunately our plumbing is not compatible. Called the suggested plumber (Joe’s) who only schedules online and couldn’t even give an estimate for over 2 weeks. Called Fox Plumbing and Heating Seattle Bellevue King County and had someone here in about an hour, and was able to start work right away. With luck we’ll get our dishwasher by Thursday. Many thanks!

I had the worst experience with fox plumbing. I left work early waiting and waiting for them. About 5 hours later and my bathroom over flowing again i called them and they had no appointment for me. Waste of time.

Had an appointment today, nobody showed up. No call, no nothing. Took work off too. Thanks Fox. You guys are REAL professional.

Fox was easy to schedule and came out to unclog my sink the next day. The tech was professional and solved the issue, but I was totally shocked by the price tag of $ 370 for simply unclogging my sink. When I called afterwards to understand why it was so expensive, I learned they charge $ 200/​hour plus $ 100 fee simply to come out for any appointment. WOW. I recently had another plumber replace all my toilets for $ 75/​hour and no extra charges, so very surprised with these rates. Definitely get a quote before you work with Fox and worth shopping around for better rates.

Terrible customer service! The one stair is for when actually spoke to a plumber and he was knowledeage.
The last week has been a disaster and Fox has made it all that much worse. Tuesday night my carbon monoxide detector went off, fire department came out and said it was probably my hot water heater, which they then disconnected. Fox installed the project and their number is on it, so I left them a message that night around 10:30 pm explaining what happened.
Wednesday– waited until 3pm, still no call back, so I called them. First it took the woman forever to figure out what she had to change the owner of the home. Finally I explained the issue and she said they could send someone out Thursday or Friday from 2 – 4. First of all, who is NOT working during that time! I finally decided to just book Thursday and I’d figure it out. My roommate thankfully was able to work from home that afternoon.
Thursday 4pm rolls around– still nothing. I call Fox and they say, oh I had you down for tomorrow. When I explained no, she then said, well I had been going back and forth and she said I had said Friday. Then when I explained everyone I know works during those time periods. She went on to say, well on a Friday afternoon usually companies are ok if you take off early to be home for an issue like this. Um, excuse… you don’t know what I do! That comment was completely off… so I just wait, whatever, I’ll figure something else out. As I thought about it that night, I didn’t really have another option. Ran into my neighbors who said they would be home and could let the person in.
I call back Friday morning (please note, I have not had hot water this WHOLE time!!!), to ask for that Friday afternoon appointment. First the woman cannot seem to understand what I am saying and again says I am not the owner of the home… haven’t we already figured this out. She puts me on hold twice, all while I’m trying desperately to get out of the house so I won’t be late for work. Finally this other woman comes on the phone, and asks me what the issue is. So I had to go through it ALL AGAIN! Seriously people??? Friday 2 – 4 has now been taken…
Since it doesn’t seem like this is going to happen, I ask the woman for a referral. I get that you may not want to send your customers elsewhere, but also– why not have good service. I tell her to put me on the hold list– because really what else the fuck am I going to do.
Then I call Beacon Plumbing! Not only are these people so much nicer, they seem to actually understand that I haven’t had hot water AND carbon monoxide had been leaking into my HOUSE! Beacon says they are going to send something that afternoon. That person comes, I talk to them on the hone and they say they need to send out an expert. The expert calls me and said he could come at 7pm! Finally! Not only do they NOT charge extra for coming at night, but they actually care about the problem!
I did finally talk to the plumber at Fox who did the project in my home before and he knew what he was talking about… so one star for having a smart mechanic. However, I will absolutely NEVER use Fox plumbing. Their staff is absolutely terrible, so rude and do not seem to understand the fact that I NEED HOT WATER!
Wow— what a rant. Ok, but I feel a little better.

I have two experiences with Fox. One in Nov 2014 and one this week.
1^st time our sewer line backed up, they came out and cleared the line. Scoping comes included! ($ 200 extra with Mr. Rooter), and we saw that our old line was crumbling. They gave us a quote for a new line. They were honest, respectful and didn’t get pushy or use scare sales tactics.
I then had 4 other companies come out. All in the $ 12−16k range. We chose a $ 10k company. Big mistake! After two months for what was quoted a 5 day job, I fired them and called Fox back. I should have followed my gut and done it much much sooner! (Do NOT hire Affordable Plumbing of West Seattle) fox came out in two days and three days later we had an all new sewer line, concrete pad, gutter drain and more. We ended up needing a sump pump and French drain due to damage caused by the previous plumber and unneeded digging. Which they blamed on roots, ground water and bad soil for their delays.
Wyll and his crew were so great I made them cookies. All work was done quickly, expertly, to code, and they cleaned up after themselves every single day. They left the site better than they found it, and I can sleep at night knowing our basement will no longer flood due to shoddy plumbing.
Thank you Fox, Wyll and crew!

They came out the day I called and the tech was nice. And that’s where the nice part of my review ends. I called because my furnace was smelling. The tech came out and said the smell was due to an overused filter. So we (I mean, I) cleaned the filters and the tech left. Then, by an extremely untimely coincidence I’m sure, the fan blower stops working right after the Fox tech leaves and my house becomes quite cold. So I called him up. He only then tells me he had been wondering if the blower might be a problem earlier and he wasn’t too surprised it quit. «It’s going to be $ 600-​$ 1000 to replace it.»
Okay, now I’m smelling fish. Not only does the price seem high, but seriously, a $ 400 range? I find it strange that any professional worth his salt in the HVAC business wouldn’t know exactly how long it would take to change out a fan blower on a ten-​year-​old Trane furnace he’s just spent twenty minutes tinkering in. And the price of a motor is just what it is, right? Hourly plus parts and taxes equals a quote, doesn’t it? Maybe not at Fox. I called another much small company at the recommendation of my father-​in-​law (see my other HVAC review) and got a firm quote at $ 380 – parts, labor, and no shenanigans. My family is now happy and warm again no thanks to Fox.
Two weeks later, Fox and Co sent me a robo-​card in the mail to thank me for my business. It wasn’t even signed. I felt so loved.

Booking the appointment was very easy and they give you a 20 minutes heads up when they are on their way which is very appreciated.
The person helped me understand how my plumbing worked and also pinpointed the possible issue. The quote on the other hand was suspicious. I was quoted close to 500 $ to change a mixing valve when the only thing wrong with is was the nob to change hot/​cold mix was not there.
A simple pair of pliers fixed the issue.

I had a great customer service experience with this company. They came prepared with the parts the tech thought he might need to fix our heater before the diagnostic, said he wouldn’t charge me the diagnostic fee. When he looked at the heater and saw it didn’t need major repair, he didn’t charge us at all and gave us tips on how to avoid it in the future. Just great service!

Charged us $ 350 and didn’t solve the problem. It actually made it worse.
No warranty no nothing.
They would charge us again to fix the bigger problem they created.
UPDATE:
After speaking with the manager, they sent a senior professional. He was great, explained the problem in details, tried different techniques and finally solved the problem.

My furnace went out late yesterday and when I called for an appt, was told that I needed to wait a day and a half for service, but they might call in the morning if they could rearrange their schedule. Well, they did better than that! I pulled into my driveway this morning after a short errand, and there is Chad ready to go to work. He poked around, and in less than 60 seconds my furnace was humming along. Turns out I had a loose wire in the switch (odd, but there you go) and no power was going in. Once Chad firmed things up, we were back to normal. In and out in less than 20 minutes.
Will I use Fox again? You bet!

I used them last year because my heater would not ignite properly plus I got tired of banging it. The person that came out was late and new and according to him the only heating specialist.
Anyway, we spent 120 so he could tell us it all looked okay, but if something was wrong to call him back. Needless to say, we called them back and this time he diagnosed the problem as the IFC needing replacing, which would cost $ 450. Crazy! anyway negotiated down to about 300 and it worked for about 2 months then same problem. I called them back that I was having the same issue.
Flame turns on when it wants to or if I bang it a few times. Well they came down again and charged me another 120 to tell me it was the ignitor this time. He said he found one and would replace it for 299. Checked ebay and amazon and the darn things went for $ 16, so I told him no way I was paying that much. He said he would credit me $ 100 off for the service call and I told him maybe for 100 I would do it, so he left.
Anyway ordered the ignitor for 16 including shipping, unscrewed the old one, put the new one in and the heater works like magic. took me about 5 minutes.
In my opinion from looking at the old ignitor, this was the problem from the beginning, so these guys just dont know what they are doing or they do and are trying to rip people off. Stay away

I called Fox plumbing when we had some drainage problems in our downstairs sink. Ryan Bennett, my service technician, was very friendly and thorough. He did a great job of explaining exactly what had happened and what it would take to correct the problem. I’m happy to recommend Fox because they provide great quality work and excellent customer service.