Hertz Rent A Car

DO NOT USE HERTZ! They basically were just trying to sell me when I made it clear I didn’t want any extras and only wanted what my insurance claim would cover but they pushed charges on me anyways. Now I’ve been waiting ALMOST FOUR MONTHS for a $ 200 refund!!! A company that cannot process a refund in a timely manner is obviously not a very competent business. I’ve been in communication with them since I returned the car almost four months and they just keep pushing me off and giving me the run around saying that they’re trying to figure it out. For the past 2 months they have been waiting for an ‘authorization code’ of some sort. So ridiculous. I will NEVER use hertz again and will tell everyone I know. They will rip you off whenever they possibly can.

Horrible service. Horrible location. Horrible hours. We rented a car from this location because it was the closest to our hotel. The manager/​only employee was rude and seemed more interested in the phone call he was on than us — which is bizarre because out of the 4 times we called over 2 days, he only answered once. Also, this location is in a hotel and there were no signs for Hertz outside the hotel so we spend even more time searching for the place. The location closed by 4, so when we returned the car, no one was there to assist. We also left items in the car and when we went to get them the following morning, the car had already been rented out with out items still inside (after we had spoken with the manager about them over the phone the night before). Talk about a joke…

Poor customer service. The worst.
Spent over 30 minutes either on hold or being disconnected trying to work out a rental to cover my auto repair.
Each time they transferred me to the wrong person, I was placed on hold, and then disconnected.
Asked which car they would be bringing me, they told me they were unable to provide that information until pick up.
What kind of ridiculous answer is that?!
Can’t wait to see how this works out.

Hertz wasted about 2 hours of my time this morning. In the end, the «premium» vehicle I reserved turned out to be a scratched up Sonata with a hole in the seat. I canceled the rental, and Enterprise had a 2016 Suburban waiting by the time Hertz got me back to the body shop. The Hertz guy that picked me up, Ricky, was fantastic, and the guy at the Hertz Westlake rental shop was apologetic, but he was clearly set up to fail. Nice employees, but Hertz blows. I’ll never use them again.

Feel like being robbed.
I rent a car on the Saturday of Labor Day weekend and returned on the same day. The fee was $ 53 on the contract. I was charged $ 180 because I returned the car «after their business hour». Their office hour was 9am to 1pm on Saturday and the staff didn’t show up until 9:30am. No one told me this policy and I don’t think anyone would have rent this car if he/​she is aware of this «policy», who’d rent a car at Hertz for 3.5 hours? Called customer service last week and they told me they’d work on it. Called again today and they told me they’ve made the decision to charge me $ 180. I asked them who made the decision and based on what? They said don’t know and this cannot change or escalate.

We had a reservation at another store but showed up to find it closed (on a Monday at 9am). Apparently they are only open sporadically and never bothered to let any of their customers. We had to find out by way of a paper sign taped to the door redirecting us to this one, which cost us another 30 minutes waiting for an Über and getting downtown. Thankfully, Hertz took care of our Über fare.
Arriving at Westlake we found only 1 employee working: she was running back and forth between working the counter, taking people to their cars, and actually cleaning the cars herself while people were waiting. It was a terrible situation, but she was doing a great job.
Still, 1 person cannot run a Hertz location on a busy weekend by themselves.
One woman there was due for a pickup from her home at 8am but Hertz never showed up. So she came in to this location, which is where she had her reservation, and they said they simply had no cars available for her. She had a 2-​week old baby with her and Hertz literally told her «sorry, nothing we can do.»
Another couple guys who were there had also arrived at the Bertona location like us and had found it closed via the paper sign on the door.
Interestingly, every one of us was a Hertz Gold member, but nothing was ready for us. We lost an hour of our day-​trip waiting there, and I’m honestly amazed we got a car at all.

I was visiting Seattle from San Diego this past memorial day weekend. Rented a car from this sketchy Hertz kiosk inside the Courtyard hotel (which was not easy to find from the street since there are no signs or anything) on a Friday. Was quoted that a one day car rental would be $ 80 dollars. Went to drop off the car at the location the very next day, Saturday, just before 1pm which was my drop off time. Walked into the hotel and went up the the Hertz kiosk were a man was standing (not sure if he was an hertz employee or not) said he was about to leave and to just drop the keys in the drop box downstairs. I was not notified that if you do this, they charge you until the next business day (TUESDAY, after the holiday!!!) I was wrongfully charged 4 days that came out to be over $ 300 dollars but only actually had the car for one day.
Do not rent from this place!!! The employees are lazy and you will get ripped off! And when this happens the customer service is awful and you will spend the next two weeks pulling your hair out trying to get your money back just for them to tell you that you are shit out of luck.
They are crooks for sure.

First call:
Dory: «Please give me your name, DOB, claim number (etc.).»
Shereen provides info for her to look up claim
Dory: «Can I call you back in an hour? I’m going to lunch»
Second call:
«Hi Shereen I’m back and can get your info»
Shereen gives all info once again.
Dory realizes another location would be closer and says, «Let me call them and then call you back and get more information from you.»
Shereen: «Why don’t you just take all my info now so you don’t have to call me back, we already set a pickup time»
Dory: «Ok»
Dory: «Where is your car right now?» I specify the body shop and the street (IN Seattle)
I indicate I want the drop off location to be the airport and she makes a note of it.
Dory proceeds to ask me every question twice, including my work location.
Dory: «Oh your car is in Bellevue?»
Shereen: «NO, I work in Bellevue. My car is in Seattle at the body shop.
Dory: „Which location is your car at? I just googled at and there’s four locations that come up“
Sigh…
Fast forward to when Dory picks me up:
Dory calls me and tells me, „I just passed X street, where do I go?“ I give her directions to my location including nearby restaurants for reference landmarks. „What restaurants are nearby?“ I repeat myself and tell her what’s nearby.
We drive to Westlake, the initial route she tried to take was closed. Switching lanes seemed to stress her out. I told her not to get on Mercer street in prime traffic because it will take more than ten minutes to get past a few lights. She turns right and gets onto Mercer then proceeds to tell me how much traffic there is. Making conversation, she asks me where I work. I again tell her in Bellevue. She tells me twice that the car I will be renting is the Nissan Maxima we are in and it’s only for VIP’s and they ran out of midsize, so I get a free upgrade. Our car conversation basically entailed every question she had asked me a few minutes before. Except travel, we talked about that for a couple of minutes.
30ish minutes later (it’s a 1.2 mile drive)
Uhh…
Fast forward to being at the front desk.
Dory asks me ALL the same questions as if I never had a phone call with her earlier in the day to provide all information. Ok, this is the third/​fourth time I’m repeating myself. I tell her I already told her this information (I’m super frustrated at this point and I hate my time being wasted, and I HATE repeating myself. Poking at 2 of my main pet peeve’s). I then ask if she has my drop off location as the airport.
Dory: „OH you want to drop your car off at the airport?“
Shereen: Yes, I spent 30 mins telling you this info earlier when we spoke. I also told you I wanted to avoid repeating this question/​answer process on the phone, and I’m answering the same questions I’ve given you answers to three or four times already»
Dory: «Sorry I took a lot of car rental calls today»
Isn’t this paperwork supposed to be printed when I get here?
Then Dory swipes my card.
Shereen: «How much will this cost?»
Dory: «That’s a great question»
Uhh…wtf
Dory pulls out a calculator and says some insane amount.
Shereen: «Is that what insurance is covering?»
Dory tells me that it’s my cost. I told her that was probably the 80% insurance is supposed to pay. She said it was my portion, I told her that was absurd and I refused to pay that price.
Dory calls her manager, explains the situation. Her manager ok’s $ 50 off. He’s telling her how to input something into the system all while making me look like I’m difficult to work with because, «I refuse to pay that price.» At this time, I find a car rental on Hotwire for $ 40 a day.
I do the math, subtracted insurance’s portion and gave her the amount I would owe… twice. She then calls her manager who also walks her through the math, and she shows me on a calculator how much I will pay.
Dory: «Oops, I was going to charge you what insurance is supposed to pay. This is much cheaper and a better deal for you.» DORY!!! I already freaking calculated this from the original price quote… TWICE.
Hallelujah, almost done! I e-​sign twice and nothing prints… twice (is there paper in the printer?). She calls her manager. He walks her through some printing steps (I really wanted to go over there and press «print» for her). Still nothing. She starts to handwrite my contract. HANDwrite. She didn’t write my price quote on the handwritten contract, I ask her my total. She shows me on the calculator. I ask her to write it on the paper.
Meanwhile, I ask her if we are going to inspect the car, she nods. Once everything is written up, I ask about the inspection. She said said it wasn’t necessary. I do my own inspection, FREAKING huge scratches and dents all over the VIP car. I go back inside and request inspection paperwork be done. She said, «they already did it.» I ask for proof of documentation to avoid wasting more time and she said she didn’t have any.
Drove away in a dirty car 1:46 minutes later.
PS. «Dory» is a pseudonym

Waited here for the guy to get back from his hour-​long mid-​day break to do a simple add of my wife to the rental contract. He didn’t show up! No cell phone number to call — called Hertz central, they didn’t know where to find him. After wasting 45 mins here, we left and got it done somewhere else!

Great service in January 2014 and in June 2014, AAA discount is great, free upgrade was nice too. Nice sales associate even gave us a snickers ice cream bar on a hot day! Talk about above and beyond.

Really bad service, the prices changed three times prior to rental and in the end zipcar was far cheaper with free gas and insurance. I won’t rent here again.

I rented a car with Hertz late last year (November) with a confirmation quote of $ 100. A couple weeks later, I receive a new invoice for $ 300 with no reason why the amount was changed. Our rental was not late, damaged, and didn’t incur any tolls or other fees. I called Hertz to ask what wrong? They said they made a mistake and will correct it. I call a week later to check on the status, the inform me that it’s taken care of and will take 4 – 6 weeks to receive a refund.
2 months later, I still have not received a refund and now they are telling me that they never started the refund process. The manager is ALWAYS away and will not send a response.
STAY AWAY unless you want to get CHARGED 3X the amount you signed for.

I had reserved a Toyota Corolla through the JetBlue website, but after glancing at a few maps of Seattle quickly realized that a navigational system would they be required. When I asked about getting one with the car we had reserved, the helpful gentleman behind the counter upgraded us to a Volvo S80 with a nav for a great price.
The navigational system turned out to be the Hertz Never Lost system, rather than a built in system. Let’s just say that the person who designed the user interface on this thing is not a Mac user. The car’s icon has a tendency to spin on its own at random moments, the menu system is completely wacky, and heaven help you if you try to locate a destination when the system is out of range of the satellites.
Returning the car couldn’t have been easier. You drive up, they scan your car, and your off to deal with the friendly folks at TSA.